Gaylor Electric, Inc.

IT Desktop Support

Gaylor Electric, Inc. Charlotte, NC
Gaylor Electric, Inc.

IT Desktop Support

Gaylor Electric, Inc. Charlotte, NC
3 weeks ago 117 applicants

See who Gaylor Electric, Inc. has hired for this role

Save
SCOPE OF WORK                                                                                                                                          

The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment.

Position Requirements

  • Possesses an outgoing, amiable personality, and desire to help others
  • Effective communication skills, both verbal and written 
  • Knowledgeable in the Windows desktop environment
  • Maintains confidentiality of all Company information
  • Excellent time management skills and ability to multitask 
  • Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required.

Responsibilities                                                                                                                                                                          

  • Maintains appropriate records, files, and documentation
  • Responds to support requests and takes necessary steps to resolve problems
  • Documents support issues and solutions
  • Remote problem-solving through use of remote connection tools
  • Diagnoses Windows and PC hardware and Software issues
  • Laptop, tablet, cell phone configurations and deployments
  • Basic troubleshooting of LAN and connectivity issues
  • Performs data migrations and assists in data restorations on local devices

 EDUCATION

  • CompTIA A+ preferred; may be obtained within first year of employment

Experience

  • Previous desktop support or IT helpdesk experience preferred

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Construction

Referrals increase your chances of interviewing at Gaylor Electric, Inc. by 2x

See who you know

Get notified about new Information Technology Desktop Support jobs in Charlotte, NC.

Sign in to create job alert

Similar jobs

People also viewed

Similar Searches

Explore top content on LinkedIn

Find curated posts and insights for relevant topics all in one place.

View top content