Police Dispatcher Lateral

Definition

To be considered as a Police Dispatcher Lateral, applicants must be actively employed by another POST-certified agency in order to transfer.

SALARY & BENEFIT INFORMATION

$32.80 - $39.87 Hourly

$5,685.17 - $6,910.36 Monthly

$68,222.04- $82,924.32 Annually

$1,800 - Monthly Flexible Benefit Plan Contribution for Medical Benefits. Bilingual Incentive Pay, Longevity Pay & so much more! (Full-Time Only)

Application Requirements

• RESUME
• TYPING CERTIFICATE: 1) 40 NET words per minute; 2) within 12 months of application submission; 3) in-person test required; 4) five-minute timed test.
  
  

DEADLINE TO APPLY:

This recruitment will be open on a continuous basis and will close without notice on the day the Department needs are met. Qualified and interested applicants are encouraged to apply immediately as this recruitment may close without notice after being open for a minimum of five (5) business days or on the day the department's needs have been met.

Position Description

Under general supervision, serves as a emergency communications professional responsible for ensuring the successful transmission of information from callers in distress to responding police personnel; receives calls, appraises need and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.

CLASS CHARACTERISTICS

The Police Dispatcher is a journey level class and incumbents are required to perform the full range of dispatching duties. Incumbents provide guidance to subordinate staff and are tasked with the training of less experienced personnel.

SUPERVISION EXERCISED

Receives direction from a department supervisor or administrator. Provides work guidance and direction to subordinate department dispatcher and administrative support staff.

Essential Functions

ESSENTIAL FUNCTIONS

• Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests assistance when necessary.
• Maintains location of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; assists citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary; searches data on prisoners; oversees and cares for infants and children awaiting transportation.
• Performs related duties as required.
  
  

Qualification Guidelines

Qualifications

Education and/or Experience

• Education: HS/GED.
• Experience: Two (2) years of experience in typing and general clerical work including one year of experience with required considerable public contact.
  
  

Licenses or Certification

• Possession of and ability to maintain a valid Class C California Driver’s License and a satisfactory driving record.
• Possession of the certificate of completion from a California POST approved law enforcement dispatcher academy.
  
  

Knowledge, Skills, And Abilities

Knowledge

• Office procedures, record keeping system, forms, correspondence.
• Reports and other materials common to operation of a police department.
• Police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
• Agencies involved with police activities.
• Penal Code, Vehicle Code, and local municipal code; 911 system.
• TDD Deaf Translation System; computerized systems used in municipal law enforcement agencies.
  
  

Ability

• Communicate clearly and concisely, both orally and in writing.
• Enter data accurately at a speed of not less than 40 net words per minute.
• Understand and follow oral and written instructions.
• Learn and follow standard broadcasting procedures and rules.
• Learn and utilize a wide variety of codes and computer commands.
• Spell accurately.
• Work various shifts.
• Operate computer terminal and other office equipment quickly, accurately, and at times, concurrently.
• Respond to emergency and problem situations in an effective manner.
• Understand, explain and apply policies and procedures.
• Dispatch police units quickly and effectively.
• Speak clearly and precisely.
• Work under pressure and exercise good judgment.
• Communicate and elicit information from upset and irate citizens.
• Work with a minimum of supervision.
  
  

Special Requirements/Physical, Mental, Environmental Conditions

Marginal Functions

These are position functions which may be changed, deleted, or reassigned to accommodate an individual with a disability.

Environmental Conditions

• Work is performed primarily in a standard office setting.
• Incumbents may be required to work extended hours including evenings and weekends from time-to-time.
  
  

Physical Conditions

• Prolonged sitting and regular standing, walking, reaching, twisting, turning, kneeling, bending squatting and stooping in the performance of daily activities.
• Grasping, repetitive hand movement and fine coordination in preparing reports using a computer keyboard.
• Near and far vision in reading written reports and work-related documents.
• Acute hearing is required when providing phone and personal service.
• Lift, drag and push files, paper and documents weighing up to 20.
  
  

Some requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Special Requirements

THE COMPLETE EXAMINATION PROCESS INCLUDES A ONE-YEAR WORKING TEST PERIOD (PROBATIONARY PERIOD), DURING WHICH THE SELECTED CANDIDATE MUST SUCCESSFULLY COMPLETE A P.O.S.T. PUBLIC SAFETY DISPATCHER BASIC COURSE BEFORE A REGULAR APPOINTMENT CAN BE CONSIDERED.

NOTE: THIS POSITION REQUIRES WORKING ROTATING SHIFTS WITH VARYING WORK HOURS, INCLUDING NIGHTS AND WEEKENDS. CIVILIAN UNIFORMS WILL BE REQUIRED.

Recruitment Process: All applicants are required to submit a complete City application at www.azusaca.gov/jobs. Applications must be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. Applications that are submitted without a resume, or have unanswered supplemental questions, may be deemed incomplete.

Application Screening (Refer/Non-Refer): Online applications will be reviewed for qualifications that are highly desirable and most needed to perform the essential functions of this job. Only those candidates whose applications indicate that they are most qualified will be invited to continue in the recruitment process.

Examination Process (Written Exam & Oral Interview): Selected candidates who meet the qualifications will be invited to an oral interview. Candidates will be interviewed and rated by a qualification appraisal panel of subject knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligibility list.

As vacancies occur throughout the City of Azusa within this classification, candidates may be referred to the hiring department. In accordance with the City of Azusa Civil Service Rule 5.5.1, examinations may consist of one or more selection techniques, including but not limited to: Application Evaluation (Qualifying), Written Exam, Practical Exam, and/or Panel Oral Interview.

The City of Azusa is an equal opportunity employer that is committed to inclusion and diversity. The City of Azusa does not discriminate on the basis of race, religion, sex (including gender and pregnancy), national origin, ancestry, disability, medical condition, genetic characteristics, marital status, age, or sexual orientation (including homosexuality, bisexuality, transgender or heterosexuality) status in employment or the provision of services. Please be advised that as an employee of the City of Azusa, your job could be modified as part of the City's obligation to reasonably accommodate a disabled employee.

The City is dedicated to making its programs, services and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact Human Resources at (626) 812-5183 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.

THANK YOU FOR TAKING THE TIME TO APPLY FOR A CAREER OPPORTUNITY WITH THE CITY OF AZUSA!

The City of Azusa and Azusa Police Department offer a wide-variety of Benefits, including:

• Flexible Work Schedule - 4/10 or 3/12.5 schedule
• Annual Cost of Living increases thru June 30, 2028
• CalPERS Retirement
• City-Paid Deferred Compensation
• Health Reimbursement Account contribution
• Bi-lingual Pay
• Longevity Premium
• $1,800 monthly Flexible Benefit/Medical Contribution (with cash-in-lieu for opt-out option)
• A variety of options for Medical, Dental, and Vision insurance along with supplemental insurance, such as Flexible Spending/Dependent Care Accounts, Critical Illness, Accident Only, and many more.
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Opportunity for Overtime, Callback, Training, and Shift Differential Pay
• Tuition Reimbursement at 100% of Cal State rate
• 11 City-paid Holidays and generous Sick, Vacation, Floating Holiday, Administrative, and Bereavement Leaves

For specific details on the Civilian Association of Police Personnel (CAPP) benefits, please visit City of Azusa CAPP MOU.

MOU Term: July 1, 2024 through June 30, 2028

01

Are you currently employed with another law enforcement agency?

• Yes
• No
  
  

02

Please indicate the law enforcement agency where you are currently employed and/or the law enforcement agency where you successfully completed probation and a Training Program. If you are not currently employed, please type N/A.

03

Do you possess a current California POST Basic Certificate?

• Yes
• No
• I have a California POST Waiver
  
  

04

Do you possess a current and valid California's driver's license?

• Yes
• No
• I have a current and valid license from another state
  
  

05

Are you, or will you be at least 21 years of age at time of appointment?

• Yes
• No
  
  

06

Please Select The Highest Level Of Education You Have

• Master's Degree
• Bachelor's Degree
• Associate's Degree
• Some College or Certificate(s)
• High School Diploma or equivalent
• I do not have education equivalent to the 12th grade
  
  

07

Please select the field in which you were awarded your degree:

• Police Science
• Psychology
• Public Administration
• Other field
• I do not have a degree.
  
  

08

If you selected "other field" for your degree, please indicate the field below:

09

All employees hired after January 1, 1999 shall not smoke or use tobacco products at any time while on duty. I acknowledge this requirement.

• Yes
• No
  
  

10

Are you currently out on bail or on your own recognizance pending trial for a recent arrest? (Omit convictions more than two years old for violations of Cal. Health & Safety Code Sections 11357(b) for (a), 11360 (c), 11364, 11365, or 11550 as they relate to marijuana before January 1, 1976, and their statutory predecessors.)

• Yes
• No
  
  

11

Excluding juvenile convictions, arrests, detentions or court dispositions, have you ever been convicted of a felony or plead "guilty", "no contest", or convicted of any other criminal offense, other than a minor traffic violation?

• Yes
• No
  
  

12

If you answered 'yes' to the previous question, please provide specific details for each occurrence including: 1) Date; 2) Location; 3) Charge and a description of the offense; 4) Penalty/Disposition. If this is not applicable, please type "N/A" in the box below.

• Yes
• No
  
  

13

How did you hear about this opening?

• Required Question