Program Director

Pro Care is seeking a Program Director to join our IDD Services team. In this role, you will report to the Regional Manager. The Program Director provides operational leadership for assigned programs, ensuring high-quality, person-centered services while maintaining compliance with Medicaid, HIPAA, accreditation standards, and company policies. This position leads office staff, supports quality outcomes, and promotes Pro Care's mission and values.

Key Responsibilities

• Oversee the daily operations of assigned programs and office locations.
• Hire, train, coach, and supervise office staff, including Assistant Program Directors and Care Coordinators.
• Ensure compliance with Medicaid, HIPAA, accreditation, and company policies and procedures.
• Monitor quality assurance activities, incident reporting, investigations, and corrective actions.
• Manage service authorizations and collaborate with Care Coordinators and payer organizations to resolve issues.
• Represent Pro Care at community events, provider meetings, and recruitment activities.
• Foster a positive, collaborative work environment focused on exceptional client care and employee development.
  
  

Qualifications

• Strong leadership and team management experience.
• Five (5) or more years of management experience in the IDD or human services field preferred.
• Knowledge of Medicaid regulations, HIPAA, and IDD service delivery.
• Experience with quality assurance, compliance, and incident management.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license, reliable transportation, and the ability to travel within the assigned region.
  
  

Education

• Bachelor's degree preferred.
  
  

Compensation & Benefits

Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Additionally, our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.

Equal Employment Opportunity

Pro Care is an equal opportunity employer. Pro Care evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.