Public Health Care Manager - CMARC

Public Health Care Manager - CMARC (Care Management for At-Risk Children)

“Follow Your Calling, Find Your Career”

Hiring Range: $57,346 - $75,266.63

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity consideration included an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirement for the job.

This is a Grant Funded Position through December 31, 2026, with renewal options based on available funding.

This role is on-site 5 days a week, 8:00 AM to 5:00 PM.

About Us

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County Public Health become even better, too. Join us and build an exceptional experience for yourself, and a healthier world for all.

As a member of the Mecklenburg County Public Health team, you will become a subject matter expert in the public health field. The CDC foundation explains that “Public health is the science of protecting and improving the health of people and their communities. This work is achieved by promoting health lifestyles, researching disease and injury prevention, detecting, preventing, and responding to infectious disease”.

Come be a part of Mecklenburg County’s Public Health department’s vision to “assure the health and safety of our diverse and changing community today and for future generations.”

Position Summary

Responsible for providing professional-level Care management services for various populations. Works

in a variety of settings coordinating care needs across the healthcare continuum. Incumbents will provide

evaluation, care management, counseling, and referral services to assist in meeting the clients' needs.

Duties include linking and arranging of services and advocacy to implement a person-centered plan.

Works in a variety of settings coordinating care needs across the healthcare continuum. Incumbents

understand the system of care delivery for patients and communicate with doctors and specialists,

making sure services and treatments are delivered timely.

Essential Functions

• Assess the needs of individuals and families through the professional lens as a social worker or
  
  

nurse.

• Interview clients, obtain family, social, and medical information, and develop client-centered care
  
  

plans.

• Determine if referrals are appropriate and whether clients are eligible for sponsored programs.
• Ensure client/family receives the most efficient and effective care for their condition, allowing for
  
  

improved health.

• Discuss goals, expected outcomes, and means with which to meet goals and expected outcomes.
• Assist clients in the completion of the required paperwork for items that may determine program
  
  

eligibility, referrals, and/or community resource information.

• Act as a liaison with internal and external staff to assure referrals are complete and
  
  

clients/families are served.

• Coordinate referrals to other agencies, whether internal or community-based.
• Interview clients individually, in families, or in groups, assessing their situations, capabilities, and
  
  

problems, and determining what services are required to meet their needs.

• Serve as liaisons between medical and behavioral health providers, and other contacts, to help
  
  

clients and families face problems such as disabilities, abuse, inability to meet daily functional

needs, or poverty.

• Maintain case history records and prepare reports.
• Refer clients to community resources for services such as job placement, debt counseling, legal
  
  

aid, housing, medical treatment, or financial assistance, and provide concrete information, such

as where to go and how to apply.

• Prepare a variety of reports and documents related to program/services to demonstrate monthly,
  
  

quarterly and yearly progress.

• Provide information to support clients as they pursue services, such as childcare, prenatal care,
  
  

substance abuse treatment, job training, counseling, parenting classes, or behavioral health

treatment to prevent more severe problems from developing.

• Serve on program-specific policymaking committees within the department, assist in
  
  

communication with community partners and assist client groups by lobbying for solutions to

problems.

• Utilize professional training and the principles and practices of public health to provide health care
  
  

services to all populations served.

• Serve as a liaison/point of contact between the clinic and the patient/family for education,
  
  

counseling, general communication, and care coordination.

• Provide ongoing support to clinical staff and external constituencies to ensure operational
  
  

success.

• Participate in MCHD response activities as needed. Additional responsibilities include
  
  

participating in public health emergencies, precepting during student rotation, and supporting

other MCH and MCPH initiatives in alignment with the Strategic Business Plan.

Minimum Qualifications

Experience:

Minimum of one year of public health, healthcare and/or regulatory experience

Education

Social Worker: MSW from an accredited school of social work; BSW from an accredited school of social

work and one year of social work experience.

Nurse: BSN from an accredited nursing education program; ADN from an accredited nursing education

program

Combination of relevant education and relevant experience accepted?: N/A

Licenses and Certifications

• Current certification in Basic Life Support for Healthcare Providers (CPR & AED) by the American
  
  

Heart Association that is valid for at least 90 days after hire.

• Requires a valid North Carolina or South Carolina Drivers License
• Requires County Driving Privileges
• Current license to practice as a Registered Nurse (RN) in NC issued by the NC Board of Nursing
  
  

or another Nurse Licensure Compact State.

Preferred Qualifications

• BSN with one (1) year of relevant nursing care management experience preferred.
• ADN with three (3) years of relevant nursing care management experience preferred.
  
  

Knowledge, Skills And Abilities

Knowledge of

• Knowledge of social services procedures, practices and methods.
• Knowledge of social services related federal, state and local laws, rules and regulations relating to
  
  

provision of public assistance, and social welfare.

• Knowledge of care management methods and techniques.
• Knowledge of services offered by the county and other local public and private community-based
  
  

service agencies.

• Knowledge of medical and legal terminology.
• Knowledge of principles of public health and associated laws.
  
  

Skills

• Prioritizing work.
• Managing and executing multiple tasks.
• Maintaining various confidential records.
• Evaluating records to ensure accreditation standards are met.
• Using computers and related software applications.
• Exercising judgment and discretion.
  
  

Abilities

• Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate
  
  

interpersonal styles and methods to reduce tension or conflict between two or more people.

• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing
  
  

data from different sources to draw conclusions; using effective approaches for choosing a course

of action or developing appropriate solutions; taking action that is consistent with available facts,

constraints, and probable consequences.

• Communication: Clearly conveying information and ideas through a variety of media to individuals
  
  

or groups in a manner that engages the audience and helps them understand and retain the

message.

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships
  
  

between one’s area and other areas, teams, departments, units or organizations to help achieve

business goals.

• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities
  
  

or environment; adjusting effectively to work within new work structures, processes, requirements,

or cultures.

• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and
  
  

those of the organization.

• Planning and Organizing: Establishing courses of action for self and others to ensure that work is
  
  

completed efficiently.

Computer Skills

• Proficient in various computer applications including Microsoft Office Suite
  
  

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable

accommodation, each essential function satisfactorily. Reasonable accommodations may be made to

help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or

working conditions. Other duties may be assigned based on business need and the supervisor’s request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions

may be required to assist in emergency and/or disaster situations