Resident Services Coordinator

JOB REQUIREMENTS: Are you passionate about helping people, building

community connections, and making a difference in residents\' lives? The

City of Green Bay is seeking a Resident Services Coordinator to support

residents and daily operations at Mason Manor and our Scattered Sites

housing programs. In this dynamic role, you\'ll serve as a key resource

for residents, applicants, community partners, and service providers.

From coordinating housing applications and move-ins to connecting

residents with valuable community resources, you\'ll play an important

part in ensuring safe, stable, and welcoming housing opportunities for

individuals and families. Examples of Duties: Generates and updates GBHA

policies and lease documents as necessary. Updates maintenance and

office policies and schedules Provides administrative support to the

Housing Administrator. Serves as the primary point of contact for

prospective and current residents and community partners Processes

applications on the Mason Manor and Scattered Site waiting lists,

conduct income and background verifications to determine LIHTC

eligibility Assign units, execute leases, and coordinate move-ins and

move-outs Prepare, review, and maintain compliant tenant certifications,

leases, and files per GBHA, State, and IRS standards Collect rental

payments, deposits, and fees Conducts housekeeping inspections

Communicates and coordinates efforts with families and community health

and human services agencies necessary to maintain resident health and

safety Encourages and coordinates resident involvement in Mason Manor

programs and events. Identifies and pursues new funding opportunities

(i.e. HUD opportunities, grant applications, reporting requirements,

etc). Assists with writing and distributing tenant newsletters Assists

with marketing activities and preparation of reports. Assists with the

establishment of contracts for capital improvements. Responds to

landlord reference inquiries. Research regulations or other housing

related information as directed. Performs Meeting Manager duties at

monthly GBHA meetings and prepares minutes. Performs other duties as

assigned. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: Minimum

Qualifications Required: One to three years related work experience.

Ability to speak a foreign language such as Hmong or Spanish is desired.

A combination of equivalent experience and/or education may be

considered. Knowledge, Skills & Abilities: Knowledge of U.S. Department

of Housing and Urban Development Housing Choice Voucher program, Low

Income Housing Tax Credit regulations, and fair housing. Knowledge of

spelling, punctuation, grammar, and letter writing practices. Ability to

work effectively with older adults and people with disabilities. Ability

to handle confidential information with discretion. Ability to work

independently without specific instruction. Ability to communicate

effectively both orally and in writing. Ability to follow oral and

written instructions. Ability to proficiently utilize a computer and the

required software. Ability to establish and maintain effective working

relationships with staff, residents and the public. Ability to work the

required hours of the position. Physical Requirements Ability to perform

the following activities: Lifting up to 10-20 pounds. Carrying up to

10-20 pounds. Frequent standing and sitting. Ability to focus for long

period of time on projects. Ability to reach, stoop and lift. The above

is not to be construed as an exhaustive statement of duties,

responsibilities or requirements. \*\*\*\*\* APPLICATION INSTRUCTIONS:

Apply Online: http://agency.governmentjobs.com/greenbaywi/default.cfm