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The Valet Attendant is responsible for delivering exceptional guest service by safely parking and retrieving guest vehicles in a prompt, courteous, and professional manner. As one of the first and last points of contact, this role plays a critical part in creating a positive and memorable guest experience that reflects the elevated standards of TWELVE® Hotels & Residences.
Key Responsibilities
Greet all guests warmly upon arrival and departure, providing a welcoming and professional first impression
Safely park and retrieve guest vehicles in a timely and efficient manner
Assist guests with luggage, directions, and general inquiries about the property and local area
Maintain accurate records of vehicle keys and ensure proper key control procedures
Inspect vehicles for any pre-existing damage and report findings according to company procedures
Ensure valet area is clean, organized, and free of safety hazards
Adhere to all traffic laws, safety guidelines, and company policies when operating guest vehicles
Communicate effectively with Front Desk and Concierge teams to ensure seamless guest service
Handle guest concerns or complaints professionally and escalate when necessary
Support additional front-of-house duties as assigned
Qualifications & Requirements
High school diploma or equivalent preferred
Previous valet, hospitality, or customer service experience is a plus
Valid driver’s license with a clean driving record
Ability to drive manual and automatic transmission vehicles
Strong customer service and communication skills
Ability to work in a fast-paced environment while maintaining attention to detail
Must be able to stand, walk, run, and lift up to 50 lbs for extended periods
Flexible schedule, including evenings, weekends, and holidays
Core Competencies
Guest-first mindset with a strong focus on service excellence
Professional appearance and demeanor
Reliability and punctuality
Ability to work independently and as part of a team
Problem-solving and conflict resolution skills
Work Environment
This position requires working outdoors in various weather conditions and maintaining a high level of energy and professionalism throughout the shift.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitality
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