PatientSight Rolls Out Life Science Patient Experience Assessment Tool

Measuring and optimizing Patient Experience is critical to delivering innovative medicines to patients and for brand’s success. Glad you are helping companies benchmark PX metrics, Dave Muggler!

Healthcare buyers are different. Nobody asks me if the agents will be friendly. They ask about HIPAA and what happens at 2am when the call is a denied claim. Lifeline is the right word. #HealthcareCX #PatientExperience #CustomerExperience

This one hits closer to home for me. Healthcare is one of the clearest examples of why great CX matters. Every interaction shapes a patient's experience long before treatment begins. This customer story from Yale New Haven Health shows how Genesys is helping simplify patient access, connect journeys across teams and build a strong foundation for AI-powered experiences. Worth a read: https://lnkd.in/eyyk_KUi

Healthcare is one of the clearest examples of why great CX matters. Every interaction shapes a patient's experience long before treatment begins. This customer story from Yale New Haven Health shows how Genesys is helping simplify patient access, connect journeys across teams and build a strong foundation for AI-powered experiences. Worth a read: https://lnkd.in/gAFRd-NR

Healthcare is one of the clearest examples of why great CX matters. Every interaction shapes a patient's experience long before treatment begins. This customer story from Yale New Haven Health shows how Genesys is helping simplify patient access, connect journeys across teams and build a strong foundation for AI-powered experiences. Worth a read: https://lnkd.in/g2PxENXC

Healthcare is one of the clearest examples of why great CX matters. Every interaction shapes a patient's experience long before treatment begins. This customer story from Yale New Haven Health shows how Genesys is helping simplify patient access, connect journeys across teams and build a strong foundation for AI-powered experiences. Worth a read: https://lnkd.in/eFjZ8fJA

Healthcare is one of the clearest examples of why great CX matters. Every interaction shapes a patient's experience long before treatment begins. This customer story from Yale New Haven Health shows how Genesys is helping simplify patient access, connect journeys across teams and build a strong foundation for AI-powered experiences. Worth a read: https://lnkd.in/ehVDr8am

A patient portal is not a digital front door if nobody owns what happens after the click. Healthcare IT Today recently highlighted the strategic value of a dedicated patient portal service desk. The larger lesson is operational. A portal can make access look simple while pushing complexity behind the screen: Who owns registration failures? Who resolves clinical-routing questions? Who sees repeated patient friction? Who decides which issues require workflow redesign? Without those answers, self-service becomes self-navigation. The stronger model connects four things: Patient access. Service ownership. Clinical handoffs. Improvement data. That is how a portal becomes part of care delivery rather than another digital channel to maintain. Healthcare transformation should not stop at adoption. It should make the next operating decision clearer. Where does your patient journey still lose ownership after the digital interaction begins? #HealthcareTransformation #DigitalHealth #PatientExperience #OperatingModel

The customer group most enthusiastically adopting new contact center technology? 55 and older.  Dale Sturgill, Vice President of Contact Center and Patient Experience at Memorial Hermann Health System, shares what 30 years in contact centers taught him — and why his organization's data is challenging the assumption that older customers resist self-service. Click the link in the comments for the episode.  #DisruptiveInnovation #Innovation #DisruptiveTech

What should care coordination stop doing for your team? Care coordination often adds more tasks before streamlining workflows. Before asking for more time, clicks, or follow-ups, it should remove redundant processes that slow your team down. Consider removing: - Manual data entry that could be automated - Unnecessary duplicate communications - Tasks that don’t directly impact patient outcomes At MedHarmony, we focus on simplifying care coordination so your team spends less time on paperwork and more on patient care. Our solutions integrate effortlessly and reduce operational complexity for ACOs and medical practices. What’s one process you’d remove today to lighten your team’s load? https://www.medharmony.net