Adtran’s Post

Skyler Nesheim from Dwolla shares how they’re leveraging the FedNow® Service to deliver an enhanced customer experience. Watch the full conversation: https://lnkd.in/gma52wvx

I loved hearing how Dwolla is connecting the dots on the emotional aspect of payments — getting funds or being able to make a payment when you want can make a huge difference.

Last week, our CTO, Skyler Nesheim, joined the Federal Reserve and U.S. Treasury to discuss a simple truth: Instant payments are no longer "the future." Instead, they are the current standard for any business serious about customer experience. 🚀 We’re proud to be at the forefront of this shift, helping organizations leverage the FedNow® Service to move money at the speed of modern commerce. Check out the highlights from the Town Hall below! 👇 #FedNow #InstantPayments #Fintech #DigitalTransformation #Dwolla

Everyone wants better customer experience. But not everyone wants the conversations that come with it. The hard truths. The process gaps. The uncomfortable data. In the CX world, improvement doesn’t come from dashboards alone.It comes from asking: 👉 Why are customers really reaching out? 👉 Where are we creating friction? 👉 What are we avoiding fixing? Because the goal isn’t just to respond faster. It’s to need fewer responses in the first place. That’s where real impact lives.

510: Leverage internal data for superior external customer experiences. Custom portals and data delivery build loyalty by enhancing customer understanding and engagement. #CustomerExperience #DataStrategy #BusinessGrowth #CustomerLoyalty

For AO, Trustpilot offers vital business intelligence. CEO John Roberts explains that by engaging with reviews, the retailer constantly mines data-backed insights to improve the customer experience. Watch the full video: https://trst.pl/3PyWLlI.

Stop looking at customer reviews as just "stars." Start looking at them as your most honest R&D department. 🚀 I love this clip from the team at AO. They aren't just collecting feedback; they’re mining it for a competitive edge. In the enterprise space, the "review" is just the wrapper. The real value is the data insight inside that answers the hard questions: - Sentiment: Is your market perception shifting before your revenue does? - Friction points: Which specific step in the checkout is killing your conversion? - Benchmarking: Where is the competition's CX outperforming yours in real-time? When you listen—and more importantly, act—on these insights, "trust" stops being a buzzword and starts being a measurable business asset. Check out how AO uses Trustpilot to stay ahead of the curve. 👇 #CustomerExperience #DataInsights #SocialProof

The most significant opportunity for innovation in the consumer goods industry right now is the integration of artificial intelligence and machine learning to create personalized product offerings, driving customer satisfaction, loyalty, and sustainability.

Snapshots, not speed. That’s what most traditional dashboards and static reports typically serve up. But speed is everything when customer loyalty—and the customer experience—are at stake. In her latest for CMSWire, our own Marcy Riordan breaks down how natural‑language queries unlock real‑time answers, democratize data, and help teams act in the moment: https://ttecd.co/409Sya2

We spend a lot of time measuring customer experience. But here's what this Ipsos research makes clear: you can't fully understand what your customers are experiencing without understanding what your employees are experiencing first. The two aren't separate initiatives. They're the same conversation. When employees are engaged, enabled, and supported, it shows up in every customer interaction. When they're not, that shows up too. The organizations getting this right aren't treating CX and EX as problems owned by different teams. They're connecting the data, aligning the strategies, and letting the insights drive the whole organization forward. Article linked in the comments.