From memorization to mindset: 5 shifts for ServiceNow developers

DAY 2:- Learning ServiceNow can significantly boost your career prospects! Here are some top resources to help you master ServiceNow from basic to advanced levels: ## Official ServiceNow Resources - ServiceNow University: Offers free training, certifications, and learning paths for various roles (System Administrator, Developer, etc.) - ServiceNow Community: Provides access to expert discussions, resources, and certification guidance ## Key Topics to Focus On - IT Service Management (ITSM): Incident, problem, and change management - Flow Designer: Automate workflows without coding - Service Portal: Create custom portals for users - Scripting: Client-side and server-side scripting for customization - Integration: Integrate ServiceNow with other systems using REST APIs ## Practice and Hands-on Experience - ServiceNow Developer Instance: Get a personal developer instance to practice and build apps - Hands-on Labs: Participate in hands-on labs and projects to gain practical experience - Real-world Projects: Work on real-world projects to apply your skills and build a portfolio ## Certification and Career Support - ServiceNow Certifications: Pursue certifications like CSA (Certified System Administrator) or CAD (Certified Application Developer) Remember to stay updated with the latest ServiceNow features and best practices. Good luck with your ServiceNow learning journey!

Day 65/90 — ServiceNow Learning Journey something that looks small but can completely break your API integration — Request Parameters vs Request Body I’ve seen so many of us (including me at one point 😅) mix these two up — especially when configuring REST Messages or Scripted REST APIs in ServiceNow. Let’s make it super simple Request Parameters Think of these as small info you pass in the URL itself. Example: https://lnkd.in/g4APqJ7R They’re visible, easy to send, and mostly used for filters, pagination, or search inputs. Request Body This is the actual content you send inside the request — usually in POST, PUT, or PATCH calls. Example: { "name": "Preetham", "role": "Developer" } It’s not part of the URL — it’s the payload your API receives and processes. Simple way to remember: Parameters = labels on the package Body = what’s inside the package Once I understood that, my integrations started working smoother — fewer “400 Bad Requests,” more “200 OK” moments! 😄 #ServiceNow #LearningJourney #RESTAPI #Integration #ServiceNowDeveloper #Automation #TechLearning #PlatformEngineer #APIs

🚀 ServiceNow Developer Best Practices — Simplified for Real Impact! 🚀 Becoming a great ServiceNow developer isn’t just about building forms and flows — it’s about building them right 💪 Here are some simple but powerful habits every developer should follow 👇 🧩 1️⃣ Follow Naming Standards Think of your codebase as a neighborhood. If every house (script, flow, or field) had a random name, no one could find anything! ✅ Use prefixes like x_company_moduleName ✅ Keep naming clear: incident_autoAssignFlow > flow1 🧱 2️⃣ Don’t Hardcode — Use System Properties Hardcoding values = fixing one bulb by breaking another 💡 Instead, store reusable values (like URLs, emails, etc.) in System Properties. It makes upgrades and configuration changes a breeze! 🔐 3️⃣ Respect Roles and ACLs If everyone can edit everything, chaos will follow 😅 ✅ Limit access by role. ✅ Test ACLs using impersonation — it’s your safety net. ⚙️ 4️⃣ Automate Smartly with Flow Designer Flows should work like traffic lights 🚦— smooth, not blocking. ✅ Use subflows for reusable logic. ✅ Avoid excessive loops or unnecessary wait actions. 🧠 5️⃣ Think Upgrade-Safe Avoid customizing out-of-the-box (OOB) logic unless absolutely needed. Instead, extend or override using Script Includes or Custom UI Actions. That’s how you keep your instance upgrade-friendly. 🧩 6️⃣ Use Scoped Applications Don’t dump everything into the global space! Using scoped apps helps you organize and protect your configurations — like putting projects in separate folders. 🧾 7️⃣ Document Everything If you can’t explain it, you can’t maintain it. ✅ Add comments in scripts ✅ Describe flows clearly ✅ Maintain wiki notes for future devs ✨ Final Thought: Code for the next developer, not just for today’s task. Clean, safe, reusable configurations are the true sign of a ServiceNow professional 👏 #ServiceNow #ServiceNowDeveloper #NowPlatform #DigitalTransformation #Automation #LowCode #ServiceNowCommunity #WorkflowAutomation #ITSM #DeveloperBestPractices #CareerGrowth

As a developer in ServiceNow, there comes a time when copy/pasting code isn't worth it. As a senior dev, i was brought in to help someone complete a project. I'm working with another developer and we are consolidating 8 years worth of code spread out across 9+ workflows and many activities in each workflow. Overall there are about 37 different activities where code was literally just copied and pasted across each activity. Converting all of that code into a Script include is very rewarding. Why? Because you're breaking down code duplication. the same code 37 different times that took up 5k+ lines of code was condensed to roughly 700 lines of code. It allows you to see just how much code was duplicated, it gives a better understanding of how to create smaller chunks of code that can easily be reused, and overall, collect all similar code into a central place. It's like using the "cloud" for ordinary people. When asked to change code, it can be changed in 1 spot, not 37 spots and 9+ workflows. You no longer have to check out 9 workflows to make a spelling correction. Working with agile, an update to everything can now be a 3 point story, instead of a 13 or 21 point story. Testing: Yes, MUCH easier. Bring up a background Script and execute the code in the Script include. Adding something or making a change used to take 2-3 weeks to make the change and test the change. Now it's a matter of a day or 2, or maybe even just a few hours. See, Script includes, are a VERY powerful tool to understand. We have a general Script include that covers many of our everyday use, very common, very plain scripts, all consolidated into what we call "quickUtils". No more do we need to write a jillion GlideRecord queries. Now we can just call this quickUtils and pass in a few parameters. I highly encourage every developer to put everything you can in a Script includes. If you have any questions, please let me know. comment here or message me directly. ServiceNow, #ServiceNow, ServiceNow Community, #Developers, #CodeCreators

💡 Understanding the Basics of ServiceNow — Simplified for Everyone! 💡 When I first started exploring ServiceNow, it felt huge — so many modules, forms, and configurations! But once I broke it down into small building blocks, it made total sense. Let’s decode 3 simple concepts today 👇 🧩 1️⃣ Explore UI — Forms, Lists & Modules Think of ServiceNow like a big toy organizer. Lists → Show all your toys (records) neatly arranged. Forms → When you pick one toy, the form shows all its details. Modules → Like drawers labeled “Cars,” “Blocks,” “Puzzles” — they take you directly to what you need (Incidents, Changes, etc.). Use case: You click Incident → All, and instantly see a list of all incidents. Click one, and you’re in the form view. That’s the UI magic! 🧍♂️2️⃣ Understand Users, Roles & ACLs Now imagine your toy organizer has locks 🔐 Users → People who play (you, your friends). Roles → Who gets to play with which toys. ACLs (Access Control Lists) → The actual lock and key mechanism controlling who can view, update, or delete. Use case: An IT support agent can edit an incident. A customer can only view their ticket. That’s ACLs doing their job! ⚙️3️⃣ Basic Flows using Flow Designer Flow Designer = your magic robot assistant 🤖 You set conditions → the robot does the rest. For example: “If a new incident is created and marked High Priority, then send an email to the Support Manager.” Use case: Automate password reset, send approvals, or assign tasks — all without writing code! ✨ Final Thought: Master these 3 areas — UI navigation, access control, and automation — and you’re already halfway to becoming a ServiceNow Developer Rockstar 🌟 #ServiceNow #ServiceNowDeveloper #NowPlatform #Automation #LowCode #FlowDesigner #DigitalTransformation #CareerGrowth #TechLearning #WorkflowAutomation #ITSM

🚀 Mastering ServiceNow Script Includes 💡 If you're diving deep into ServiceNow development, one concept you must master is the Script Include 🔥 It’s the backbone of reusable, scalable, and clean code on the ServiceNow platform. Here’s a quick breakdown for fellow developers 👇 🧠 What is a Script Include? A Script Include is a reusable server-side script that lets you define logic once and use it across: 💼 Business Rules ⚙️ Workflows 🧩 Script Actions 💻 Client Scripts (via GlideAjax) ⚙️ Why Use Script Includes? ✅ Write once, use anywhere ✅ Keep your code clean & modular ✅ Handle complex server-side logic ✅ Reuse functions across the platform 💡 Best Practices 🔹 Use CamelCase for class names 🔹 Keep logic clean & reusable 🔹 Use AbstractAjaxProcessor for client-callable scripts 🔹 Log with gs.info() for debugging 🔹 Test via Scripts - Background before deployment 💬 What’s your go-to use case for Script Includes in ServiceNow? Drop your thoughts, tips, or examples below 👇 — let’s learn together! #ServiceNow #ServiceNowDeveloper #ServiceNowDevelopment #ScriptInclude #GlideAjax #ServiceNowScripting #JavaScript #TechCommunity #CodingTips #Developers #Automation #NowPlatform

🚀 ServiceNow Weekly Learning — Update Sets Explained! If you’re working on ServiceNow development, you’ve definitely come across Update Sets — one of the most essential features for moving customizations between instances. Let’s break it down 👇 --- 🔹 What is an Update Set? An Update Set is a collection of customizations (like changes to forms, fields, scripts, business rules, UI policies, etc.) that can be migrated from one instance (like dev) to another (test or prod). Think of it like a package that carries your configurations safely between environments. --- 🔹 Why are Update Sets Important? ✅ Track configuration changes ✅ Migrate customizations between instances ✅ Maintain development discipline ✅ Avoid overwriting others’ work ✅ Enable teamwork in large projects --- 🔹 What Update Sets Can Capture: ✅ Form & list layout changes ✅ Business rules, Client scripts, UI Policies ✅ UI Actions, Script Includes, UI Pages ✅ Dictionary changes (field creation or modification) ✅ Workflows & Flow Designer flows (if saved in global scope) ✅ Custom tables, views, ACLs, etc. --- 🔹 What Update Sets Cannot Capture: ❌ Data records (like incidents, users, catalog requests) ❌ System properties (some are instance-specific) ❌ Scheduled jobs / trigger data ❌ Imported data through import sets ❌ Attachments and images ❌ MID Server or Integration configurations (like credentials) 🧠 Remember: Update Sets capture configuration, not data. --- 🔹 How It Works: 1. Create an Update Set in your Dev instance. 2. Do your configurations — ServiceNow automatically records them. 3. Mark the Update Set as Complete. 4. Export it as an XML file or use “Retrieve Update Sets” from another instance. 5. Preview & Commit in the target instance. --- 🔹 Best Practices: 💡 Always select the correct current update set before making changes. 💡 Don’t include test data or instance-specific settings. 💡 Test before committing. 💡 Use clear naming (e.g., Incident_UI_Enhancements_Oct2025). --- 🧠 Pro Tip: Use Baseline Update Sets after upgrades — they help track what changed during version updates.

🎯 Exploring the Scripts – Background Module in ServiceNow! As part of my continuous learning journey in ServiceNow, I recently explored the “Scripts – Background” feature under the System Definition module — and it turned out to be a real game changer! 💻 This module allows running server-side scripts directly on the instance to query, analyze, or update records efficiently. To strengthen my understanding, I experimented with scripts on: 🟢 Incident – fetching and updating ticket data 🟠 Problem – identifying records in states like Assess or Closed 🔵 Change – reviewing and validating change request information Through this hands-on experience, I gained a deeper understanding of GlideRecord operations, and how background scripting helps administrators manage data securely and effectively. It’s exciting to see how small pieces of code can bring big automation and insights within ServiceNow! 🚀 #ServiceNow #LearningJourney #SystemDefinition #ScriptsBackground #GlideRecord #IncidentManagement #ProblemManagement #ChangeManagement #ITSM #ContinuousLearning

🚀 ServiceNow Developer Journey & Key Takeaways Hey LinkedIn family! After attending several meetups & working hands-on with ServiceNow, here are 3 lessons I’ve picked up that helped me level up. Really hope this helps someone in the community too: 1️⃣ Case Matters More Than Config You can know many features, but the ones you apply to solve real case scenarios (say, Discovery / ITOM or automating approvals) make you stand out. 2️⃣ Scripting + Flow Designer = Super Power Combine scripting with flows. It gives you flexibility + scalability. Tiny things like error handling in flows, modular subflows, reusability bring big impact. 3️⃣ Community & Certifications Make a Difference Micro-certs, doing your PDI, attending meetups – these build credibility. They show you’re always learning, not just “coding stuff.” 📆 Also, I’m open to opportunities immediately. If your team needs someone who can handle complex flow work + build custom app stuff, happy to connect! #ServiceNow #ServiceNowDev #FlowDesigner #Automation #ITOM #LearningJourney #OpenToWork #NowPlatform