Dr Chris Ball’s Post

What the 83% Growth in Membership Medicine Actually Means — And What It Doesn’t The 83% figure is real. It reflects something genuine about where physicians are choosing to practice and where patients are choosing to seek care. ... https://lnkd.in/eNYMwwwR

In healthcare, "waiting" isn’t just an operational bottleneck—it is a period of intense, high-anxiety stress for patients and their loved ones. 🏥⏱️ When Hartford HealthCare’s Connecticut Orthopaedic Institute (COI) audited their surgical patient journey, they realized a critical truth: exceptional medical care requires exceptional communication. Even minor surgical procedures create deep worry for families sitting in a waiting room. COI needed a scalable way to bridge this communication gap, alleviate family anxiety, and reduce the administrative burden on busy operating room staff—all without disrupting clinical focus. 💡 The solution? An 8-year partnership with Waitwhile built on active journey orchestration. By mapping an automated information pathway directly into the perioperative workflow, Hartford HealthCare completely transformed the waiting experience. Key care milestones—from intake to the operating room and right through to recovery—are triggered as automated, real-time text messages straight to loved ones' phones. The impact of moving from passive waiting to proactive empathy: ⭐ 99% Customer Satisfaction: Consistently outperforming traditional healthcare baseline communication reviews. 🧠 Alleviated Family Anxiety: Keeping relatives "in the know" with complete clarity, allowing them to step away from the waiting room while remaining connected. ⚡ Frontline Efficiencies: Eliminating manual, time-consuming status updates for the nursing and administrative staff, freeing them up to focus entirely on direct patient care. Healthcare excellence isn't just about the clinical outcome; it's about respecting the human element of time and communication. 🔗 Want to see how one of the most comprehensive healthcare networks in the US scales empathy and operational efficiency side-by-side? Read the full case study! https://lnkd.in/dV38AKk5 #QueueManagement #HealthcareOperations #HartfordHealthcare #PatientExperience

A patient may want a treatment. They may trust the clinic. They may understand the value. But they may still hesitate because of cost. In aesthetic medicine, price is often part of the decision. Patients may be considering treatments that require planning, budgeting, or multiple sessions. This creates an important marketing challenge. How can clinics communicate value clearly without making the conversation feel only about price? Patient financing and transparent value communication can help reduce hesitation, improve patient acquisition, and attract qualified medical leads who are serious about treatment but need a clear path forward. The key insight is simple: financing should support value, not replace it. A clinic can communicate value through: ✓ Medical expertise ✓ Personalized treatment planning ✓ Safety standards ✓ Realistic expectations ✓ Technology quality ✓ Patient education ✓ Follow-up care ✓ Natural-looking outcomes Financing should not make a clinic look cheap. It should make the decision feel more informed and manageable. In aesthetic medicine, patients do not only choose what they can afford. They choose what feels trustworthy and worth the investment. Read the full article here:  https://lnkd.in/eHn9pMTy #PatientFinancing #AestheticClinicMarketing #MedicalMarketing #PatientAcquisition #HealthcareBranding #PatientTrust #OnlineReputation #QualifiedLeads

This thoughtful reflection from my former consultant colleague and mentor resonated deeply with me. As someone who had the privilege of working alongside and learning from him, it prompted me to reflect on how my own understanding of excellence in healthcare has evolved over the course of my career. For much of our training, excellence was largely defined by clinical expertise; making the right diagnosis, performing excellent surgery, and delivering high-quality care. These remain fundamental. But increasingly, I have come to realise that clinical excellence alone is not enough. Outstanding clinicians can struggle within systems that are under-resourced, fragmented, or unable to support patients and staff effectively. Our definition of excellence has expanded. It now includes leadership, culture, innovation, teamwork, and creating systems that enable both patients and healthcare professionals to thrive. I have also come to appreciate that the measures of excellence themselves have changed. Alongside clinical outcomes, we increasingly recognise the importance of trainee experience and feedback, team development, and the ability to create environments in which others can learn, grow, and perform at their best. The success of those we train and support is itself a marker of excellence. The challenge for modern healthcare is not simply to be excellent clinicians, but to help build the conditions in which excellence can flourish. Thank you for sharing these reflections and for the influence you have had on my own professional journey.

Can an ophthalmologist also be an entrepreneur? I believe they should be. The future of eye care will depend not only on clinical excellence, but on clinicians who can lead, innovate and shape how services are designed, delivered and sustained. Involving clinicians in planning and service delivery is essential, because those working on the ground understand patient pathways, operational realities and the practical considerations needed to create services that are effective, sustainable and, above all, safe for patients. Here is my take on this very important topic— link below. https://lnkd.in/eHqpdUem #Ophthalmology #MedicalLeadership #HealthcareInnovation #MedicalEducation #FutureOfHealthcare #ClinicalLeadership #Newmedica #TheRoyalCollegeofOphthalmologists #eyenews

One of the biggest misconceptions in regenerative medicine is that success comes from simply buying the technology. The reality? Success comes from continued education, hands-on training, and learning from clinicians who are achieving exceptional outcomes every day. The recent Institute for Tissue Regeneration & Repair conference hosted by CuraMedix in Phoenix brought together physicians, physical therapists, podiatrists, and other healthcare professionals to deepen their understanding of Shockwave Therapy (EPAT/ESWT) and EMTT through clinical evidence, treatment protocols, case studies, and hands-on training. Key takeaways: • Technology is only as effective as the clinician using it • Ongoing education builds confidence in patient selection and treatment protocols • Learning from experienced users helps accelerate clinical success • Networking with peers often leads to new ideas and applications • Better training ultimately leads to better patient outcomes The providers who achieve the best results with #shockwave and #EMTT are the ones who continue investing in their education long after implementation. That's why ongoing training remains such an important part of the CuraMedix partnership. https://lnkd.in/gWPkBc2D

I've worked in both an Eye Clinic and a Radiology & Laboratory Facility, and the experience taught me something interesting about healthcare. At the Eye Clinic, many patients came in with concerns that directly affected their daily lives, difficulty reading, blurry vision, eye discomfort, and other vision related challenges. In my current role, I meet patients with a much wider range of health concerns. Some come in for routine investigations, while others arrive worried about what their test results might reveal. One thing I have noticed is that regardless of the department, patients often arrive with the same thing: Questions. Questions about their health. Questions about the process. Questions about what happens next. This has reinforced a lesson that has followed me throughout my healthcare journey: People do not only need healthcare services. They also need information, reassurance, and understanding. Whether it is an Eye Clinic, a Laboratory, or a Radiology Facility, communication remains one of the most valuable tools in patient care. Different departments. Different patients. Different challenges. But the same goal: helping people receive the care they need

We can implant devices that relieve paralysis and treatment-resistant depression. We still struggle to measure why they're worth it! My colleague David Sloan breaks down why medical neurotechnology is outpacing value-based care infrastructure, and what it will take to close the gap in the latest Praxis Health Insights blog.

Praxis Director David Sloan shares his insights on value-based care and medical neurotechnology in his latest blog post. For more wisdom from the team, check out the new Insights section of our website! https://lnkd.in/eM5azZGz