OneSkin Achieves 4.8+ CSAT with KODIF AI CX

this is exactly why subscription brands are such a strong fit for ai cx - the workflows are repetitive, high-volume, and tied directly to retention.

It has been such an awesome ride launching OneSkin's first ever AI assistant to the world! 👯 75% of chat conversations completely contained by "Kelsey", our AI assistant, all while ensuring that our customers have the best experience possible. ✨ Kelsey has been there to support our customers with quick resolutions to common friction points that don't necessarily need human intervention; in turn, freeing up our team's time to focus on deep & meaningful engagement. AI is not the enemy- you just have to know how to leverage it as the unlock it truly is. Humanity should never be sacrificed; KODIF helped us uplift it! S/O to Chyngyz D., Taazim Temirova, Samantha Rice, & Eric Markarian for their honest support of our business and customers in so many ways! Excited for what is to come! 🤝 Read more about how far we have come and where we are working to go next in the case study, linked below 👇

We all understand that customers are the first and most important layer for every business. Kodif knows this by heart, and we focus strongly on supporting you retain what is most important to you, your customer base. This is a great example of where intentional strategy and thoughtful integration meet to create a solid experience for you and your customers, while reducing time to resolution, customer effort and create a better scalable experience across all levels.

Your contact center is a cost center. But it doesn't have to be. Michelle Donnelly shared how Crescendo turns support calls into sales opportunities. A $79 order became $300+. Not through pushy upsells. Through relevant, personalized recommendations powered by AI. Support and sales have merged.

Intercom's AI is handling 40-50% of customer inquiries with zero human involvement. That's not a pilot. That's half the ticket volume gone before an agent even logs in. Most people still picture AI in customer service as that annoying chat bubble that gives you useless answers. That's not what's actually being deployed anymore. The real shift is that these systems understand what you're asking, not just keywords you typed. Intent, not pattern matching. And that's just the automation layer. There's a whole other layer where AI is working behind the scenes to help human agents do their jobs better. If you're still thinking about this space in chatbot terms, you're probably underestimating what's already in production. Good read on where things actually stand: https://lnkd.in/eGuNPM5g #CustomerExperience #AIinCX #CustomerService #SupportOps #ProductOperations

Is Your Customer Support Team a Cost Center—or a Revenue Generator? 🪙📈 For most scaling e-commerce brands, the helpdesk has traditionally been treated as an operational expense. A necessary cost to handle returns, update shipping tracking, and manage complaints. But with the rise of intent-driven conversational AI, that infrastructure is undergoes a major structural shift. In our latest deep-dive architectural analysis, we break down 5 strategic ways Gorgias AI turns routine customer support tickets into high-converting sales pipelines: Instant Intent Recognition: How NLP intercepts high-intent product inquiries to close sales in real-time. Automating WISMO: Clearing out repetitive "Where Is My Order?" tickets so human reps can focus on VIP upselling. Social Commerce Funnels: Automatically turning Instagram DMs and Facebook ad comments into shoppable interactions. Proactive Cart Triggers: Engaging high-value shoppers at the exact moment of potential checkout friction to prevent cart abandonment. Stop treating your support ecosystem as a basic safety net. Turn it into a predictable pipeline for net-new revenue and boosted Customer Lifetime Value (LTV). 👉 Read the full breakdown here: https://lnkd.in/eREUbcpk (Bonus: The article includes an exclusive partner link to claim a 7-day trial of Gorgias with all features unlocked and no credit card required! 🎁) #EcommerceInfrastructure #CustomerExperience #ConversationalAI #GorgiasAI #MarTech #RetailInnovation #SmartRepl

Aurora Mobile has partnered with AI Storm to advance AI-powered customer operations in Japan, launching implementation of EngageLab and GPTBots.ai at Nippon Telesystem. The partnership aims to help Japanese enterprises move AI from Proof of Concept to real-world Production, addressing structural challenges in contact centers and BPO industries - https://lnkd.in/ehtWYDzH "Our goal is not merely to replace human labor with AI, but to harness the power of AI to 'redefine customer relationships.' By combining Aurora Mobile's technology with AI Storm's local execution capabilities, we look forward to helping Japanese enterprises elevate their AI implementation," said Mr. Weidong Luo, Chairman and CEO of Aurora Mobile. #AIStorm #CustomerOperations #TechIntelPro

Crescendo customer Lovepop's AI strategy is a great example of using automation to enhance human connection. By combining AI with human support, they saw: → 25% higher conversion rates → Increased average order value → Faster customer response times What stands out most is how they use AI to handle scale during peak seasons while empowering agents to focus on high-empathy conversations. This is what modern CX looks like: AI + humans working together to drive both better experiences and better business outcomes. Great read from Revenue Brew 👏

Futurism just covered a new Consumer Patience Index poll from Parloa (a company that builds AI customer service agents), and one stat stuck with me. From the article: "More than half of Americans admitted to actively trying to circumvent a chatbot, with 43.9 percent of those resorting to yelling 'human' or 'person' when trying to get off the line with an AI agent on the phone. Meanwhile, 17 percent went as far as to 'resort to profanity to break free.'" It's a small, honest snapshot of where things stand right now. People aren't anti-technology, they just want to be heard and helped without a fight to get there. It's part of why we've stuck with live people answering calls around the clock. Not as a stance against AI, just a way to make sure that when someone calls in, especially in an emergency, they get a real person on the first try. Full article and survey breakdown here, worth a read 👇 https://lnkd.in/gx7xSYi9 (Source: Futurism, "Customers Are Ditching Companies That Force Them to Talk to an AI Agent," by Victor Tangermann) #CustomerService #AI #PeopleFirst #CustomerExperience #CX #HomeServiceBusiness #CallCenter #Outbound360

Consumers support AI for simple tasks, but overwhelmingly need human involvement for more complex queries. 50% of respondents immediately blame a company’s leadership for deploying an unready tool to save money when AI support gets a query wrong https://ow.ly/1voc50Zfqfv