I speak to people in all positions in medical clinics, and here's what the best clinics have... Staff who LEAD FROM THEIR ROLE. "Start something with you.", as Dinny states in the video. Don't wait for others to act. Patients are depending on you! The best part... this is a learned behaviour. If you don't have staff like this in your clinic. YOU CAN! Investment in a workshop can make all of the difference, and get your staff "daring to change... daring to improve". It all starts by NOT DOING NOTHING!

Lead by being really really good at your responsibilities. Notice how I don't say job?

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