Ritten’s Post

📣 We're hiring a Customer Support Engineer at Ritten! We're building the next generation of EHR + practice management software for behavioral health providers, and we're growing quickly. If you enjoy digging into complex technical problems, collaborating with Engineering, and making sure customers get real solutions—not just ticket updates—we'd love to meet you. This role is for someone who thrives at the intersection of Customer Support and Engineering—someone who loves investigating root causes, using data to solve problems, and improving the systems that power an exceptional customer experience. What You'll Do: → Investigate and resolve complex customer escalations using tools like LogRocket, Metabase, SQL, and application logs, partnering with Engineering when deeper fixes are needed. → Serve as the Voice of the Customer during incidents by identifying root causes, communicating customer impact, and driving issues through resolution. → Improve support operations by building dashboards, documenting runbooks and knowledge base content, and identifying trends that enhance the customer experience. We're looking for someone with 3+ years of technical SaaS support experience, strong SQL skills, experience investigating issues with tools like LogRocket or FullStory, and a passion for solving complex customer problems. Experience with Metabase, incident response, and engineering escalation workflows is a big plus. 📍Location: Denver or Philadelphia (Hybrid) 📩Interested? Apply here: https://lnkd.in/eUBpzV9r Eligibility: Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or assume sponsorship of employment visas at this time. #CustomerSupport #CustomerSupportEngineer #TechnicalSupport #SaaS #HealthTech #Hiring #DenverJobs #PhillyJobs #BehavioralHealth #EHR