Tips to Avoid Unproductive Meetings

Stop wasting meetings! Too many meetings leave people unheard, disengaged, or overwhelmed. The best teams know that inclusion isn’t accidental—it’s designed. 🔹 Here are 6 simple but powerful practices to transform your meetings: 💡 Silent Brainstorm Before discussion begins, have participants write down their ideas privately (on sticky notes, a shared document, or an online board). This prevents groupthink, ensures introverted team members have space to contribute, and brings out more original ideas. 💡 Perspective Swap Assign participants a different stakeholder’s viewpoint (e.g., a customer, a frontline employee, or an opposing team). Challenge them to argue from that perspective, helping teams step outside their biases and build empathy-driven solutions. 💡 Pause and Reflect Instead of jumping into responses, introduce intentional pauses in the discussion. Give people 30-60 seconds of silence before answering a question or making a decision. This allows for deeper thinking, more thoughtful contributions, and space for those who need time to process. 💡 Step Up/Step Back Before starting, set an expectation: those who usually talk a lot should "step back," and quieter voices should "step up." You can track participation or invite people directly, helping create a more balanced conversation. 💡 What’s Missing? At the end of the discussion, ask: "Whose perspective have we not considered?" This simple question challenges blind spots, uncovers overlooked insights, and reinforces the importance of diverse viewpoints in decision-making. 💡 Constructive Dissent Voting Instead of just asking for agreement, give participants colored cards or digital indicators to show their stance: 🟢 Green – I fully agree 🟡 Yellow – I have concerns/questions 🔴 Red – I disagree Focus discussion on yellow and red responses, ensuring that dissenting voices are explored rather than silenced. This builds a culture where challenging ideas is seen as valuable, not risky. Which one would you like to try in your next meeting?  Let me know in the comments! 🔔 Follow me to learn more about building inclusive, high-performing teams. __________________________ 🌟 Hi there! I’m Susanna, an accredited Fearless Organization Scan Practitioner with 10+ years of experience in workplace inclusion. I help companies build inclusive cultures where diverse, high-performing teams thrive with psychological safety. Let’s unlock your team’s full potential together!

For over 20 years, I’ve coached Fortune 500 CEOs. Along the way, I’ve sat in thousands of meetings, boardrooms, off-sites, and virtual calls that should have been emails. Here’s what I’ve learned: most meetings fail before they even start. Not because people aren’t smart or the agenda is wrong. Because the collaboration happens in the wrong place. Here are four shifts that will transform how your team meets. 1. Move the debate before the meeting. The best teams don’t show up to learn and debate for the first time. They show up having already been briefed and weighed in asynchronously, in shared documents, with real thinking on the table. The meeting becomes a decision room. 2. Shrink the room. Not everyone needs to be there. If someone’s contribution is already captured in the pre-work, free them. Smaller rooms move faster. They also talk more honestly. 3. Assign dissent. Consensus is comfortable, but it’s also dangerous. The highest-performing teams I’ve coached assign the team to provide challenges. Not to be difficult, but to make the final decision stronger. 4. End with commitments, not summaries. Most meetings end with a recap of what was said. That’s useless. End with who owns what and by when. Clarity beats closure. If you do these four things, your meetings won’t just feel better. They’ll actually produce results.

Most meetings don’t fail in the room. They fail before they start… and after they end. A meeting is not a 60-minute calendar block. It’s a process with 3 stages: Before. During. After. If you fix these, meetings become productive instead of performative. 1. Start with a written purpose (Before) If the meeting objective cannot be written in one clear sentence, cancel it. Bad: “Let’s discuss the project.” Good: “By the end, we will decide X and assign ownership for Y.” No purpose = no meeting. 2. Invite only owners, not spectators (Before) Meetings are not webinars. If someone is not: Deciding Contributing critical input Owning an action They don’t need to be there. Fewer people = faster decisions. 3. Share material in advance (Before) Meetings are for discussion and decisions, not silent reading. If people are seeing slides for the first time in the meeting, you’ve already lost half the time. Send pre-reads. Expect people to come prepared. 4. Run the meeting like a decision factory (During) Every agenda item must end in one of three outcomes: Decision made Action assigned (with owner + deadline) Explicitly parked If conversation is interesting but going nowhere, park it. Meetings are not thinking-out-loud therapy sessions. 5. Close the loop fast (After) The real work starts when the meeting ends. Within 24 hours, share: Decisions taken Actions, owners, deadlines What was parked If follow-ups are not tracked, meetings are just expensive conversations. A good meeting starts before the meeting and ends long after it. Preparation creates clarity. Follow-up creates results. Everything in between is just facilitation. Are you running or ruining your meetings? Which one of these tips makes most sense to you? ++++ I try to share practical, direct, no “cute crap" work/career tips. Follow me at Anshuman Tiwari and press the bell icon twice on my profile to get notifications when I post.

How to make your meetings 100x better: • Before each meeting, decide on the desired outcome. What needs to be happen by the end of this call? • The organizer should share an agenda at least 24h prior. Each item should have a clear purpose: – To discuss – To decide – To inform – To align • One person should always drive the meeting and be responsible for keeping everyone on time, on topic, and accountable. • If something can be achieved asynchronously (email, Loom, Google Docs), cancel the meeting, always. • Limit the number of participants in the meeting. If it's not clear whether someone should attend, leave them off and send them the Granola notes after. • Avoid recurring or standing meetings. Most of the time, "fake" work is created to fill time for the purpose of looking productive. • Default to 25-minute meetings. It instills focus and gives everyone a breather before the next one. • Disagreement is the most valuable thing that can happen in a meeting. When everyone agrees, no value is created. Instead, the person driving the meeting should nurture productive debate if it comes up. • Start the meeting by sharing data and insights, not anecdotes. This gives everyone a common starting point from which they can form their point of view. • Practice radical transparency by recording, transcribing, and documenting everything to be sent out over (easier than ever now!) • End every meeting with clear decisions and action items. No takeaways = wasted time. These are some of the things I've learned from my time at Google, Meta, and now Fibe. I hope it helps!

Anyone else suffer from meeting overload? It’s a big deal. Simply put too many meetings means less time available for actual work, plus constantly attending meetings can be mentally draining, and often they simply are not required to accomplish the agenda items. At the same time sometimes it’s unavoidable. No matter where you are in your career, here are a few ways that I tackle this topic so that I can be my best and hold myself accountable to how my time is spent. I take 15 minutes every Friday to look at the week ahead and what is on my calendar. I follow these tips to ensure what is on the calendar should be and that I’m prepared. It ensures that I have a relevant and focused communications approach, and enables me to focus on optimizing productivity, outcomes and impact. 1. Review the meeting agenda. If there’s no agenda I send an email asking for one so you know exactly what you need to prepare for, and can ensure your time is correctly prioritized. You may discover you’re actually not the correct person to even attend. If it’s your meeting, set an agenda because accountability goes both ways. 2. Define desired outcomes. What do you want/need from the meeting to enable you to move forward? Be clear about it with participants so you can work collaboratively towards the goal in the time allotted. 3. Confirm you need the meeting. Meetings should be used for difficult or complex discussions, relationship building, and other topics that can get lost in text-based exchanges. A lot of times though we schedule meetings that we don’t actually require a meeting to accomplish the task at hand. Give ourselves and others back time and get the work done without that meeting. 4. Shorten the meeting duration. Can you cut 15 minutes off your meeting? How about 5? I cut 15 minutes off some of my recurring meetings a month ago. That’s 3 hours back in a week I now have to redirect to high impact work. While you’re at it, do you even need all those recurring meetings? It’s never too early for a calendar spring cleaning. 5. Use meetings for discussion topics, not FYIs. I save a lot of time here. We don’t need to speak to go through FYIs (!) 6. Send a pre-read. The best meetings are when we all prepare for a meaningful conversation. If the topic is a meaty one, send a pre-read so participants arrive with a common foundation on the topic and you can all jump straight into the discussion and objectives at hand. 7. Decline a meeting. There’s nothing wrong with declining. Perhaps you’re not the right person to attend, or there is already another team member participating, or you don’t have bandwidth to prepare. Whatever the reason, saying no is ok. What actions do you take to ensure the meetings on your calendar are where you should spend your time? It’s a big topic that we can all benefit from, please share your tips in the comments ⤵️ #careertips #productivity #futureofwork

How to run 10x better meetings (and not waste anyone’s time) Most meetings are a waste of oxygen. They steal time. They drain energy. They achieve nothing. Yet people sit through them like prisoners serving a sentence. Here’s how to run meetings that don’t suck. 𝟭. 𝗡𝗼 𝗔𝗴𝗲𝗻𝗱𝗮? 𝗡𝗼 𝗠𝗲𝗲𝘁𝗶𝗻𝗴. A meeting without an agenda is organized procrastination. Before scheduling, ask yourself: ✅ What’s the goal? ✅ Who actually needs to be there? ✅ What decisions need to be made? If you can’t answer in two sentences or less, delete the invite. 𝟮. 𝗧𝗵𝗲 𝗧𝘄𝗼-𝗣𝗶𝘇𝘇𝗮 𝗥𝘂𝗹𝗲 Too many people in a meeting? You’re not having a discussion—you’re holding a town hall. Jeff Bezos’ rule: If two pizzas can’t feed your entire meeting, you have too many people. • Decision-makers stay. • Spectators read the notes later. Fewer people = faster decisions. 𝟯. 𝗗𝗲𝗮𝘁𝗵 𝘁𝗼 𝗦𝘁𝗮𝘁𝘂𝘀 𝗨𝗽𝗱𝗮𝘁𝗲 𝗠𝗲𝗲𝘁𝗶𝗻𝗴𝘀 No one needs to sit through an hour of: ❌ “Yeah, I’m still working on that.” ❌ “No blockers.” ❌ “I’ll have an update next time.” If a Slack message can replace your meeting, your meeting shouldn’t exist. 𝟰. 𝗚𝗲𝘁 𝘁𝗼 𝘁𝗵𝗲 𝗣𝗼𝗶𝗻𝘁, 𝗦𝗸𝗶𝗽 𝘁𝗵𝗲 𝗠𝗼𝗻𝗼𝗹𝗼𝗴𝘂𝗲 Most meetings start with 20 minutes of verbal meandering. Skip the warm-up act. ❌ “Let’s go around and share updates...” ✅ “Here’s the issue. Here are the options. Let’s decide.” Your team is here for solutions, not a podcast episode. 𝟱. 𝗡𝗼 𝗗𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀? 𝗡𝗼 𝗣𝗼𝗶𝗻𝘁. If a meeting ends without clear action items, it was just a group therapy session. Before you leave, document: ✅ What was decided? ✅ Who owns what? ✅ When’s the deadline? If nothing was decided? That meeting was a failure. 𝟲. 𝗗𝗲𝗳𝗮𝘂𝗹𝘁 𝘁𝗼 𝗔𝘀𝘆𝗻𝗰 𝗙𝗶𝗿𝘀𝘁 Meetings should be the last resort, not the first. Before scheduling, ask, can this be solved with: ✅ A quick Loom video? ✅ A well-written Slack message? ✅ A shared Notion doc? If yes—kill the damn meeting. 𝟳. 𝗧𝗵𝗲 𝗠𝗲𝗿𝗰𝘆 𝗥𝘂𝗹𝗲 If you schedule 60 minutes and finish in 25, end the meeting. Dragging it out just to "fill the time" is corporate insanity. Time is more valuable than your ego. 𝗧𝗵𝗲 𝗕𝗼𝘁𝘁𝗼𝗺 𝗟𝗶𝗻𝗲 Most meetings are avoidable. Make them faster, sharper, and fewer. The best meeting is the one you never had to schedule. → How do you reduce time wasted in meetings?

“Let’s have a meeting to talk about meetings,” said no one ever. But maybe we should. A Microsoft global survey found the #1 workplace distraction is inefficient meetings. The #2? Too many of them. Sound familiar? Last week, I led a meeting effectiveness workshop for a team of 15 at the request of their practice leader—who happens to be my husband. His team’s meeting struggles? Rambling discussions, uneven engagement, unclear outcomes, and lack of follow-through. He thought a meeting AI tool might fix it. Nope. AI can help document meetings, but it can’t make people prepare better, participate more, or drive decisions. The fix? It’s not “Have an agenda”. It’s setting the right meeting norms. My husband was hesitant to put me in the late morning slot–worried the team would tune out before lunch. I told him, “Put me in, coach. I’ll show you engagement.” And I did. For 90 minutes, we tackled meeting norms head-on through interactive discussions and small group exercises. Here are 5 norms they worked through to transform their meetings: 1️⃣ 𝗦𝗲𝘁 𝗰𝗹𝗲𝗮𝗿 𝗰𝗿𝗶𝘁𝗲𝗿𝗶𝗮 𝗳𝗼𝗿 𝗵𝗮𝘃𝗶𝗻𝗴 𝗮 𝗺𝗲𝗲𝘁𝗶𝗻𝗴. An agenda is a list of topics. A purpose answers: What critical decision needs to be made? What problem are we solving? Why does this require a discussion? If you can’t summarize the purpose in one sentence with an action verb, you don’t need a meeting. 2️⃣ 𝗕𝗲 𝗶𝗻𝘁𝗲𝗻𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗯𝗼𝘂𝘁 𝘄𝗵𝗼’𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗿𝗼𝗼𝗺. Some discussions only need two people; others require a small group or the full team. Match the participants and group size to the topic and purpose.  3️⃣ 𝗗𝗲𝗳𝗶𝗻𝗲 𝘄𝗵𝗮𝘁 𝗮𝗻𝗱 𝗵𝗼𝘄 𝘁𝗼 𝗽𝗿𝗲𝗽𝗮𝗿𝗲. Before the meeting, define the problem or goal. Identify potential solutions. Recommend one. Outline your criteria for selecting the solution(s). Back it up with data or other relevant information. Preparation = productivity. 4️⃣ 𝗔𝘀𝘀𝗶𝗴𝗻 𝗮 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗼𝗿 𝘁𝗼 𝗺𝗮𝗻𝗮𝗴𝗲 𝘁𝗵𝗲 𝗱𝗶𝘀𝗰𝘂𝘀𝘀𝗶𝗼𝗻. A good facilitator keeps conversations on track, reins in tangents, and ensures all voices –not just the loudest–are heard. Facilitation matters more than the agenda. 5️⃣ 𝗘𝗻𝗱 𝘄𝗶𝘁𝗵 𝗰𝗹𝗲𝗮𝗿 𝗼𝘂𝘁𝗰𝗼𝗺𝗲𝘀. Summarize decisions. Assign action items. Set deadlines. Follow-up to ensure accountability and progress. A meeting without follow-through is just wasted time. The outcome of the workshop? 100% engagement. (One person even admitted she normally tunes out in these things but stayed engaged the entire time!) More importantly, the team aligned on meeting norms and left with actionable steps to improve. Want better meetings? Set better norms. Focus on facilitation. What’s one meeting tip that’s worked well for your team?

$36,000,000,000… That’s how much money U.S. businesses waste every year in useless meetings. That’s the equivalent of having 600,000 people each making $60,000 to sit in an office all day and do absolutely nothing. At Process Street, we’ve eliminated 90% of our “useless meeting time” And we made a guide on how we did it… It’s called, How to Run Business Meetings That Aren’t a Complete Waste of Time: 1. have clear objectives EVERY meeting needs a clear, written statement identifying the purpose of the meeting. The same way you hold an employee accountable to goals, you need to hold a meeting accountable to its objective. A good objective of a meeting could be the executive team discussing a strategic change and how to roll it out to the company A bad objective would be a roundtable status update that could’ve been an email. 2. Invite the right people If the meeting is not relevant to someone’s work. They are better off missing the meeting and just doing their work. 3. Stick to the agenda Do not just walk in to a 60-90 minute calendar block and start to casually talk about the objective. That’s a recipe for wasted time. Instead, decide what is going to be discussed in the meeting beforehand, set an agenda, and allot time for each specific item. Send the agenda to people inside the meeting before it begins. If they understand and can visualize the agenda throughout the meeting, it’s WAY more likely the agenda is actually followed. 4. Don’t let it be derailed Most meetings get derailed and off topic, especially when someone starts rambling. Whoever is in charge of the meeting needs to rule it with an iron fist and frankly cut people off if they get off topic. My policy here is to interrupt the rambler first and ask for forgiveness later. It may be a rude thing to do, but every 5 minutes someone rambles could mean 1 hour of wasted time if 12 other people are in the meeting. 5. Start and end on time If you have flex time where people can show up a minute or two late, or the meeting can go a minute or two over to finish the conversation, then you’ll always have meetings where both of those things happen. Just as you would hold the meeting accountable to its objective, hold it accountable to the clock. 6. No distractions Have you ever been in a meeting with someone constantly checking their phone? Or a zoom call where it’s obvious someone is doing emails? Create a 0 tolerance policy for this. Or, if someone believes they can check out of the conversation, they probably should have not been involved in the first place. 7. Create memos Meetings are useless without stated outcomes. Whatever the objective of the meeting was, create a memo with notes on who talked about what, key takeaways, action items, and whether the objective was completed or not. Then, share the memo with everyone who was in the meeting. Follow this process and I promise you'll run meetings 90% better than you currently are.

Your meetings don't make you productive. Your back-to-back calls won't build great products. While scaling Caisy from 0 to enterprise clients, I discovered something powerful: Deep focus beats shallow productivity. Here are 6 traits that high-performing teams exhibit: 👁️ Protected focus time -> No meetings. No Slack. Just pure creation. 💪 Async-first culture -> Default to written updates over meetings. 💥 Clear priorities -> One main goal per week, not 10 scattered tasks. 🤲 Trust in outcomes -> Judge results, not hours worked. 🗣️ Strategic Silence -> Normalise quiet time for deep work. 🤝 Intentional collaboration -> Every meeting must have clear action items. Want to elevate your team's output? These 4 proven methods are your starting point: 1. Deep Work Blocks ↳ 90-minute focused sessions ↳ No distractions, no exceptions 2. Meeting Detox ↳ Cut meetings by 50% ↳ Replace with async updates 3. Energy Management ↳ Match complex tasks to peak hours ↳ Save admin work for low-energy times 4. Output Metrics ↳ Track impact, not activity ↳ Celebrate meaningful progress Your calendar isn't a magic wand. It won't make you productive if you're not intentional. Put these methods into action, and watch your team's creativity soar. Which method resonates most with you? Let me know in the comments ⬇️ #Productivity #Leadership #DeepWork

STOP confusing activity with impact. Too many Customer Success pros are stuck in the mindset that more meetings = more value. Spoiler alert: it doesn’t. Over-indexing on engagement as a “win” without measuring the actual value of those interactions isn’t just ineffective—it’s a waste of everyone’s time. So, let’s break the cycle. Here’s what NOT to do: 🚫 Don’t schedule meetings just to “check in.” No one has time for fluff. If your customer can’t immediately answer why you’re meeting, you’ve already lost their attention. 🚫 Don’t treat meeting quantity as a success metric. Five meetings with no action items or outcomes? That’s not success; that’s just noise. 🚫 Don’t skip the follow-up. If your customer can’t point to something actionable that came out of the meeting, you’ve wasted both their time and yours. Now, here’s what to do differently: ✅ Make every meeting intentional. Before you hit “send” on that invite, ask yourself: “What’s the purpose? What value am I bringing?” If you can’t answer that, rethink the meeting. ✅ Focus on outcomes, not activity. Engagement isn’t about how often you’re in front of the customer—it’s about the impact you’re making. Tie every meeting to a clear goal or milestone. ✅ Evaluate qualitative value. After every meeting, reflect: Did this move the needle for my customer? Did I help solve a problem, provide clarity, or drive progress? If the answer is no, something needs to change. Things I've done or seen that I ❤️ are: ▶️ Post meeting CSATs for CSM engagement - Measure the effectiveness of the meeting ▶️ Asking the question, "Was this a good use of your time?" or "Did you find this meeting valuable?" ▶️ Analyzing the correlation between customer and engagement and lagging indicators like adoption, retention and growth ▶️ Pre-meeting alignment to avoid assumptions or misuse of time/resources - This is an issue with folks who have reoccurring meetings Stop meeting for the sake of meeting. But also identify if your customer doesn't want to meet with you because you're not brining value. Activity for the sake of activity isn’t Customer Success. Let’s measure what matters: progress, outcomes, and impact.