EMPOWERING THROUGH TECHNOLOGY AND INNOVATION
We designed our site to tell you who we are, what we do, where we've been, and where we're going.
OUR VISION
The TID Vision is clear, "We are the heart of a connected, secure, and future-ready Long Beach." Technology is fundamental to our daily functioning. From our "Go Long Beach" app to permit management software, technology plays a crucial role in enhancing the lives of our residents, supporting our businesses, and delivering a high-quality experience for visitors. It is equally essential to provide City staff with the technological tools and skills necessary to succeed. Our City is committed to creating technology and data-informed solutions to maximize our collective impact and ability to serve, understand, engage, and meet the expectations of our residents. City staff seek a work environment that is transparent, collaborative, and empowering. These growing demands inform the City's technology mission and vision. Over the next several years, we will invest in vital technology and learning opportunities for all City staff to enhance our resiliency in the face of uncertainties and foster a culture of civic pride, enabling us to passionately and equitably serve all Long Beach residents.
OUR PRINCIPLES
We favor solutions that are easy to use and maintain. We seek to automate and digitize our processes to eliminate human error and free our team to focus on activities that provide the most value to our customers.
OUR MISSION
Provide a customer-focused environment that integrates people, process and technology to increase the efficiency and effectiveness of City services. We do this by...
- Providing the City Workforce with a fast and reliable communications infrastructure.
- Enhancing workforce productivity by delivering cost effective technology products and support services.
- Ensuring the confidentiality, integrity and availability of the City’s information and the security of the City’s network and
- Providing innovative solutions to enable open and transparent government in partnership with the City departments.
Latest News
Long Beach, CA – Today, City Manager Tom Modica announced the appointment of Deputy City Manager Meredith Reynolds as the Acting Director of the Technology and Innovation Department (TID), effective April 4, 2026. Ms. Reynolds, who will simultaneously continue her role as Deputy City Manager, will serve as Acting Director while the City conducts a national recruitment process to permanently fill the position by fall 2026.
A Coalition member shares their approach to creating an AI strategy for their agency, and offers tips for peers at other organizations. When I joined the City of Long Beach as Program Manager for AI and Data Governance a year ago, my focus wasn’t on deploying flashy AI tools or chasing the latest technical buzzwords.
