Support

Need support? We can help! Here's where to look.

Tigris status

For platform-wide issues and updates, please view our status page.

Community

Join the Tigris Discord to ask questions, share your experiences, and get help from the team and community. Head to the #help channel for support — we monitor it regularly.

You can also browse community.tigrisdata.com for an archive of past questions and answers via AnswerOverflow.

Email support

If you have a specific question or need help with something you'd prefer to discuss privately, email us at help@tigrisdata.com.

What to include in your support request

When you reach out for support, please include:

• Your organization name
• The name of the bucket you're working with
• The specific errors or issues you're encountering
• Any relevant logs or screenshots
• UTC timestamps for when the issue occurred
• Any other information that you think might be helpful