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Community Score Card

description15 papers
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lightbulbAbout this topic
The Community Score Card is a participatory evaluation tool used to assess the quality of public services by gathering feedback from community members. It facilitates dialogue between service providers and users, promoting accountability and improving service delivery through a structured scoring system that reflects community perceptions and experiences.
lightbulbAbout this topic
The Community Score Card is a participatory evaluation tool used to assess the quality of public services by gathering feedback from community members. It facilitates dialogue between service providers and users, promoting accountability and improving service delivery through a structured scoring system that reflects community perceptions and experiences.

Key research themes

1. How does the Community Scorecard (CSC) influence utilization and quality of rural health services in developing countries?

This research theme investigates the implementation, feasibility, and impact of Community Scorecard interventions in rural health service settings, primarily in developing countries such as Bangladesh and Malawi. It matters because community health clinics are underutilized due to governance, accountability, and resource challenges. CSCs, as participatory social accountability tools, aim to engage community members and health providers in collaborative monitoring and problem-solving to improve service quality, community trust, and health outcomes.

Key finding: This study found that implementing the Community Scorecard in rural Bangladeshi community clinics led to increased utilization of health services by facilitating regular interface meetings between community groups and service... Read more
Key finding: The pilot demonstrated that CSC implementation is feasible and acceptable in rural Bangladesh community clinics, fostering transparency and empowering both providers and community members. The CSC facilitated identification... Read more
Key finding: The CSC intervention in Malawi targeting PMTCT services showed improvements in retention of pregnant and breastfeeding women living with HIV in care and uptake of early infant diagnosis. The study also evidenced increases in... Read more

2. What are the tangible advantages and implementation challenges of the Balanced Scorecard (BSC) in organizational and healthcare settings?

This research theme focuses on identifying measurable benefits, contributions, and practical challenges associated with BSC adoption. The BSC is analyzed as a strategic performance management tool that balances financial and non-financial metrics across multiple perspectives. Understanding its implementation dynamics, particularly in healthcare, informs how organizations can align operations with strategy, improve communication, drive learning, and achieve desired outcomes while overcoming barriers.

Key finding: Through systematic literature review, the paper identified that BSC implementation contributes to clarifying and translating organizational mission and strategy into measurable objectives. It improves communication and... Read more
Key finding: The review identified that BSCs in healthcare are adapted to include tailored key performance indicators across four domains (financial, customer, internal processes, learning/growth), linked to organizational strategy.... Read more
Key finding: This study analytically revealed that the use of BSC with multiple non-financial performance measures detached from financial goals can lead to suboptimal organizational performance. It emphasized the risk of unit egoism in... Read more
Key finding: The paper critiques varied interpretations and applications of the BSC, noting that inconsistent understanding leads to misapplication and reduced effectiveness. It synthesizes prior research and case studies to articulate... Read more

3. How do digital badges and gamification influence motivation, engagement, and recognition in educational and online platforms?

This theme investigates the conceptual rigor, pedagogical roles, and behavioral impacts of digital badges as gamification elements in formal and informal learning environments, including MOOCs and online review platforms. It encompasses discussions on badge design quality, motivational affordances, and their use as credentials or recognition tools. Insights inform the design of effective digital credentialing systems that enhance learner engagement and meaningful skill signaling.

by Richard West and 
1 more
Key finding: The authors argue that many badge implementations lack assessment rigor, leading to ‘lightweight’ badges that dilute the meaningfulness and social capital of the credential. They propose focusing on ‘heavyweight’ badges... Read more
Key finding: This empirical study of two MOOCs indicated that open badges serve multiple functions including motivating learners, evidencing achievement, and aiding self-management of learning. However, distinctions emerged between... Read more
Key finding: Through staff interviews and student focus groups at City University London, this study identified institutional interest in open badges for recognizing informal and formal learning, enhancing motivation, and supporting... Read more
Key finding: Analyzing 77,000 TripAdvisor reviews by frequent travelers, the study showed that certain badges linked to self-pride and peer recognition significantly influenced review length, sentiment, and inter-review timing,... Read more

All papers in Community Score Card

An island province in the Philippines exposed to acid mine drainage for about 22-25 years, uncovered new discovery in selected agricultural yields. The acid mine drainage was from two open mine pits of higher elevation flowing to Boac and... more
This study assessed the role of stakeholders and performance of selected barangays in Marinduque in the implementation of the Seal of Good Local Governance for Barangays (SGLGB). It focused on six governance areas: Financial... more
Community engagement has the potential to improve quality of care but is poorly represented in policy and the literature; its institutionalisation in health systems must be supported, argue Brynne Gilmore and colleagues
Session 3: PLENARY PRESENTATION "Deep Dives into Existing Initiatives on Responsible Mining" “Bottom up” View of Culturally-contingent, Historically-situated Engagement by Local Northwestern Luzon Gold Miners and Traders DR. MICHAEL... more
This study assessed the spatial distribution of population growth of Marinduque, an island province in the heart of the Philippines. Based on the results, population of the province varies across time and space while densely populated... more
The realities as experienced by the communities in the ground after the series of mining-related disasters, harnessed and refined by the realization of the imperatives of faith and finding remedies in local legislation and assertion of... more