Overall good experience. Like any business there are inevitable hassles. The occasional non delivery and having to get a refund yet that is the courier's issue and if you have an issue wiht non pickup... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Suzanne Kehren is over the top offer 10//10 customer service. She worked diligently to get me a truck for two pallets to leave my facility and make it to a timed destination. I am proud to use a compa... See more
Company replied
Freightcom has made our companies shipping needs so easy and effortless. Alicia Guaiani walked me through the process and I have never looked back. She is always there to answer any emails or question... See more
Company replied
Using ClickShip and Freightcom for a few years now, and thanks to our awesome account manager Laura, this has been an amazing service for saving us money on shipping. Our business ships a lot of ver... See more
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Company details
- #3 of 3 best companies in Shipping Company
- #3 of 3 best companies in Logistics Service
- #11 of 25 best companies in Software Company
Written by the company
Freightcom is Canada’s leading multi-carrier shipping platform, built to help businesses of all sizes save time and money on shipping. With access to 50+ trusted parcel and freight carriers, we make it easy to compare real-time rates, book shipments, track deliveries, and manage invoices, all in one place. From small businesses to enterprise shippers, Freightcom simplifies the entire shipping process, so you can focus on growing your business while we take care of the logistics.
Streamlined Shipping Simplified
Written by the company
- Once Platform, Complete Control
- Discounted Parcel, LTL, PTL, and FTL shipping across Canada, the U.S., and worldwide!
Contact info
77 Pillsworth Rd Unit #1, L7E 4G4, Bolton, Canada
- 1-877-335-8740
- sales@freightcom.com
- freightcom.com
Shipping Simplified
4.3
Excellent
182 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Fine until something goes wrong, then complete radio silence.
Everything works fine with Freightcom until you actually need support. UPS investigated our lost package, approved the claim, and marked it paid on their end, yet Freightcom has gone completely radio silent. Weeks without a single update, zero replies to follow-up emails, and no information on when the payout will actually reach us. Leaving customers completely in the dark after the carrier has already settled the claim is unacceptable. Terrible customer service when you need help the most.
August 3, 2026
Unprompted review
Reply from Freightcom Inc.
Hi Benjamin, we understand how frustrating and confusing this has been.
Your claim was submitted to us on July 23. Although the carrier’s tracking page currently displays “Claim Paid,” the official claims portal shows the claim as “Claim Issued,” meaning it has been approved but the payment has not yet been processed by the carrier or received by Freightcom.
This reporting issue has been escalated to the carrier’s corporate team and they have confirmed they are aware of it. We apologize that the conflicting information has created the impression that payment was received and is being withheld. Our team is continuing to monitor the claim and will provide an update as soon as the payment is actually processed.
Superior service
Freightcom has made our companies shipping needs so easy and effortless. Alicia Guaiani walked me through the process and I have never looked back. She is always there to answer any emails or questions I have promptly. Great rep. Calling 4 or 5 different freight companies to obtain freight quotes became a time consuming chore and only to be beaten almost every time by Freightcom. The half hour to 45 minutes the old way of obtaining quotes and calling in shipments has now been reduced to 5 minutes with this platform.
July 14, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for the fantastic review! We’re so glad Freightcom has made comparing rates and booking shipments faster and easier for your business. It’s also wonderful to hear that our team has been responsive and helpful throughout the process. We truly appreciate your support and look forward to continuing to help with your shipping needs.
Best online Service
I had never heard of Freightcom until a friend recommended them, saying how awesome they were to deal with and the pricing is so great. Pamela called me and walked me through the site and explained the process, so patient and smart. I have used it several times now and if I have any questions , I call. The pricing is beyond reasonable and the follow up service is professional and courteous.
July 2, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for sharing your experience! We’re delighted that your introduction to Freightcom was smooth and that our team took the time to walk you through the platform. It’s great to hear that you’ve found our pricing competitive and the ongoing service professional and courteous. We appreciate the recommendation and look forward to supporting your future shipments.
NEVER USE freightcom to ship via UPS to…
NEVER USE freightcom to ship via UPS to the US. Nightmare!! just lost $625... Claim time 60 business days?????!!!!!! Nightmare.
June 24, 2026
Unprompted review
Reply from Freightcom Inc.
Hi Stephan, we’re sorry to hear about your experience and understand how frustrating unexpected costs and long claim timelines can be.
Freightcom is a shipping platform, and while our team helps facilitate the shipment and claim process, carrier-related charges, service issues, and claim review timelines are ultimately determined by the carrier/insurer. That said, we’d like to review this further and see what can be escalated on your behalf.
Please contact our team with your shipment details so we can look into the file. If this is related to a billing adjustment or additional charge, you can also submit a dispute through accounting@freightcom.com.
Thank you for bringing this to our attention.
Savings & Support
I have been using Freightcom since 2023, Monti Salemonhamed convinced me of the savings I would realize and made the onboarding process easy peasy. The cost savings have been exactly as Monti indicated that I would see. Monti follows up on a regular basis to make sure all is well with using Freightcom which it has been. I have had a few issues with the carriers submitting additional surcharges but Monti was easy to get in touch with and helped me through the process of challenging the charges and getting them zeroed out or refunded.
June 16, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for sharing your experience, Rocky! We’re thrilled that Freightcom has delivered the savings and ease of use you were promised. It’s also great to hear that our team has provided consistent support and helped you navigate additional charge disputes. We truly appreciate your continued trust in Freightcom!
Its easy to use and the shipment…
Its easy to use and the shipment arrives in a timely manner. If there are any issues it seems to get sorted pretty fast. I like this service a lot!
June 11, 2026
Reply from Freightcom Inc.
Thank you for the great review, Karen! We’re glad you find the platform easy to use and that your shipments have been arriving on time. Our team is always happy to help whenever an issue arises. We appreciate your support!
New Freightcom Account
We recently set up our Freightcom account, and Brandon Ferguson Account Executive has been absolutely fantastic. They made the entire onboarding process seamless and have provided incredible follow-up support whenever we’ve had questions. Outstanding service.
June 12, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for the wonderful review! We’re thrilled to hear that your onboarding experience was seamless and that our team has provided helpful, attentive support. Welcome to Freightcom—we look forward to supporting your shipping needs!
I have worked with Monti Salemonhamed
I have worked with Monti Salemonhamed, as my Freightcom rep, for the last 8 years ! I cannot tell you how many times he has saved me with client pushing forward to get a machine picked up by the carrier when they were slow , or fighting for me on a claim where the carrier just plain did not look at the directions and damaged the shipment .. 5 stars ! Would do 10 stars !!
February 5, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for your loyalty over the past eight years and for sharing such wonderful feedback! We’re delighted to hear that our team has consistently supported your business—from coordinating pickups to assisting with claims. Your trust means a great deal to us, and we look forward to continuing to serve you for many years to come!
Suzanne and Freightcom A++++
Can’t say enough great things about Freightcom and the support we’ve received from Suzanne! Consistently saving money on reliable, fast shipping is what’s helping keep our business at the front of the pack!
June 15, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for the fantastic review! We’re so glad our team has helped your business save on shipping while providing the reliable support you need. We truly appreciate your trust in Freightcom and look forward to continuing to support your growth!
Highly Recommend! The best rates ever.
I've been using Clickship / Freightcom for my business ever since I started in 2020 and have been super satisfied with the rates and services. I was onboarded by Suzanne and she introduced me to the best and lowest rates I've ever found for shipping in Canada and USA. She's always in touch to make sure everything is running smoothly.
The best part is its free to set up an account. Their customer service ream is great and are very prompt in handling any pickup issues or coordinating with the carrier.
I would highly recommend their services for any small or big businesses who're looking for better shipping rates. I haven't found anyone better than this for sure.
June 15, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for your incredible recommendation and for trusting Freightcom and ClickShip with your shipping needs since 2020! We’re thrilled to hear that our competitive rates, easy account setup, and responsive support have helped keep your business running smoothly. We truly appreciate your continued support and look forward to serving you for many more years!
Outstanding Service and Exceptional Support from Calvin Lau
We couldn't ask for a better Account Manager. Calvin has an incredible response time and truly knows what he's doing and talking about when it comes to shipping and logistics. His attention to detail, professionalism, and commitment to finding solutions make every interaction seamless and stress-free.
Calvin consistently goes above and beyond to ensure our needs are met, no matter how complex the request. He is proactive, reliable, and always willing to take the time to explain options and provide expert guidance. It's rare to find someone who combines such extensive knowledge with exceptional customer service.
If anyone deserves a promotion this year, it should be Calvin Lau! He is an invaluable asset to the team, and we genuinely appreciate everything he does for our business.
Jaleisha Morrison & The Micrylium Green Team 🐸
Micrylium Laboratories Incorporated
June 4, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that your Account Manager’s responsiveness, knowledge, and commitment have made your shipping experience seamless and stress-free.
Providing proactive guidance and dependable support is exactly what we strive for, and we’ll be sure to share your kind words with our team. We truly value your partnership and look forward to continuing to support your business.
Great customer service and pricing!!
June 11, 2026
Reply from Freightcom Inc.
Thank you for the wonderful feedback! We’re so glad to hear you’ve been happy with both our customer service and pricing. We truly appreciate your support and look forward to continuing to serve your shipping needs.
Unjustified Adjustment Fees
Unjustified Adjustment Fees – Beware!
I strongly advise caution when using Freightcom. Two full weeks after my shipment was completed, I was hit with an unexpected adjustment fee. What makes this completely unacceptable is that I double-checked the exact dimensions and weight of the box, and I entered them 100% correctly at the time of booking. There is absolutely no reason for a post-shipment adjustment. When you rely on predictable carrier rates, delayed and unjustified charges like this break all trust. I expect transparent, accurate quoting upfront, not surprise fees for accurate measurements weeks later.
May 19, 2026
Unprompted review
Reply from Freightcom Inc.
Hi Caroline, thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand your concern regarding a post-shipment adjustment.
Freightcom provides rates based on the shipment information entered at the time of booking. After pickup and delivery, carriers may audit shipments and issue adjustments if they identify differences in weight, dimensions, classification, service requirements, or other shipment details. While we understand how frustrating this can be, these adjustments are ultimately issued by the carrier in accordance with their terms and conditions.
We do appreciate your concern around transparency and trust. If you believe the adjustment was made in error, our accounting team can help review the charge and, where applicable, support a dispute with the carrier. Please contact accounting@freightcom.com with the shipment details so the team can look into this further.
Thank you again for your feedback.
Very poor Customer Service Support
The rates are very attractive, however if in case something goes wrong, it takes forever to resolve the issue.
The customer service is just not geared to handle misrouted, delayed or lost shipments.
Impossible to get in touch with the Account Manager and the customer service representatives refuse to put any of the other managers online.
May 26, 2026
Unprompted review
Reply from Freightcom Inc.
Hi Ferdinand, thank you for sharing your feedback. We’re sorry to hear about the frustration surrounding your shipment and your recent support experience.
When a carrier is unable to locate a package, a trace must be opened so the carrier can investigate the shipment’s last known scans, movement history, and handling details. This process can take up to 10 business days, depending on the carrier’s investigation and response time.
We understand that waiting for an update can be frustrating, especially when a shipment is delayed or potentially lost. Our team will continue to follow the carrier’s trace process and provide updates as more information becomes available.
They will randomly charge your c/card…
They will randomly charge your c/card WITHOUT AUTHORIZATION OR NOTICE. We got triple billed for one shipment and credited for one..still paid x2. You cannot get a hold of anyone, and if you do, delays delays delays in resolving. Sound familiar? Its the MO for many companies to increase cash flow. You also have to pay for the shipping before they even have picked up lolol. I DO NOT RECOMMEND USING THIS COMPANY!
April 30, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how concerning billing issues can be, especially when charges, credits, or adjustments are still under review.
Freightcom’s quoted rates and initial charges are based on the shipment details entered at the time of booking. In some cases, billing adjustments, credits, or follow-up charges may occur after the shipment has been processed, depending on the carrier’s review, shipment details, applicable service requirements, and terms and conditions.
When an adjustment is disputed, the review process is ultimately handled through the carrier, and resolution timelines can vary depending on their investigation, documentation requirements, and internal processes. While we work to support our customers throughout that process, we are also bound by the carrier’s findings and timelines.
The Freightcom Team
Constant Billing Issues
Freightcom is the absolute worst for billing issues - they advertise a low up front shipping label cost but the shipping label is constantly adjusted months after purchase. I've received adjustment charges anywhere from $0.80 all the way up to being billed a second time for the shipment with no explanation why. My measurements were correct. They just charge your credit card at random. Customer service is unhelpful. It took 3 months to resolve the duplicate billing. If you value your time as a business owner you will avoid dealing with Freightcom.
May 6, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how concerning billing adjustments can be, especially when they are received after the original shipment.
Freightcom’s quoted rates are based on the shipment details entered at the time of booking. If the carrier later identifies differences in weight, dimensions, classification, service requirements, or other shipment details, they may issue an adjustment in accordance with their terms and conditions.
When an adjustment is disputed, the review process is ultimately handled through the carrier, and resolution timelines can vary depending on their investigation, documentation requirements, and internal processes. While we work to support our customers throughout that process, we are also bound by the carrier’s findings and timelines.
We appreciate your feedback and understand the importance of transparency and timely communication. We will continue working to improve the billing and dispute experience wherever possible.
Freightcom shipping review
I am the administrative coordinator of a non-profit and have been using the shipping services via Freightcom. I find the site easy to use and it gives me a multitude of shipping options and prices, enabling me to make the best choice. My sales executive, Mike Fatin has been a huge asset in not only introducing me to the platform but being readily available with any questions or concerns.
Thank you for all you do, Mike!
April 28, 2026
Unprompted review
Reply from Freightcom Inc.
Thank you for sharing your experience! We’re so glad to hear that Freightcom has been a helpful and easy-to-use solution for your non-profit’s shipping needs. It’s great to know that the platform’s flexibility is helping you make the best decisions for each shipment. Out team will be thrilled to hear your kind words, their support and responsiveness are exactly what we strive to deliver. We truly appreciate your trust and the work you do!
Best Freight Service yet and many Freight carriers to choose fromreat one to one service from Account…
Great one to one service from Account Representative and Rate options are excellent
April 23, 2026
Reply from Freightcom Inc.
Thank you for the great feedback! We’re so glad to hear that you’re enjoying the wide range of carrier options and the one-on-one support from your account representative. Providing strong service alongside competitive rate choices is exactly what we aim for. We truly appreciate your trust and look forward to continuing to support your shipping needs!
Freightcom made this really easy for me!
Cameron made this really easy for me by explaining the process and then following up with a call. It was cheaper than if I had done this on my own and way more efficient! I will be using Freightcom again!
April 23, 2026
Reply from Freightcom Inc.
Thank you for the great feedback! We’re so glad to hear that our team made the process clear and easy, and that the follow-up support helped you feel confident getting started. It’s great to know you found better pricing and a more efficient experience with Freightcom. We truly appreciate your trust and look forward to supporting your next shipment!
Excellent service!
Freightcom has been a pleasure to work with. The platform is straightforward and makes shipping hassle-free. Cameron is a fantastic account representative — very responsive and always quick to help when needed.
April 23, 2026
Reply from Freightcom Inc.
Thank you for the great feedback! We’re glad to hear that you’re finding the platform straightforward and that it’s making your shipping experience hassle-free. It’s also wonderful to know that our team has been responsive and supportive whenever you’ve needed assistance. We look forward to continuing to support your business!
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