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Rackspace Fabric

  • Customer Portal Onboarding Guide
    • Log in to the Rackspace Technology Customer Portal
    • Account Dashboard
    • Manage your Portal Profile and Groups
    • Manage Portal Users & Groups
      • Manage your API Key
      • Manage API keys for Other Users
      • Manage Private Cloud Users and User Groups
      • Manage Public Cloud Users
      • Role-based access control
    • Make Administrative Changes to your Account
    • Understand your Rackspace Technology Billing
    • Manage your Rackspace Technology Billing
    • Manage Support Tickets
    • Contact Support
    • Notifications
      • Manage Your Notifications
      • Notifications User Interface -Cloud Users
      • Notifications User Interface - Dedicated Users
    • How to contact Rackspace Support
  • Rackspace Fabric Ticketing
    • Azure V2 Upgrade
    • Common Request Templates
    • Multi-Factor-Authentication
    • Fabric Ticketing
    • Rackspace Fabric FAQ
    • Notification Preferences

Rackspace Services

  • Rackspace VM Management for Public Cloud
  • Rackspace VM Management for Private Cloud
  • Rackspace Professional Services
  • Database Administration Solutions
    • Understanding DBA Solution Offerings
    • Understanding the Rackspace Technology DBA onboarding process
    • Communicating with your DBA Team
    • Grant Rackspace Technology Access to the Database
    • Setting up your Database
    • Implementing Database Monitoring
    • Accessing DBA Services Reports and Health Checks
    • Understanding Database Backup Options
    • Requesting a Database Upgrade
    • Requesting a Database Purge or Archive
    • Understanding DBA Services Billing
    • Rackspace Cloud DB OPS
      • Annex 1: SQL
      • Annex 2: Oracle
      • Annex 3: MySQL
      • Annex 4: PostgreSQL
  • Rackspace Application Services - Service Guide
    • About the Rackspace Application Services Teams
    • Pre-go-live Activities
    • Post go-live Activities
    • Getting Help
    • Appendix: Terminology
  • Rackspace Managed Security - Cloudflare
    • How Cloudflare Works
    • Cloudflare Supported Features
    • Cloudflare with Rackspace Managed Services All Articles
    • Cloudflare with Rackspace Managed Services FAQ
    • Understanding Bot Management
  • Rackspace Edge Security
    • Edge Security Services - Supported Features
  • Managed Operations
    • Add a Managed Operations Service Level to Your Cloud Account
    • Choosing Between a Relational Database and a NoSQL Database
    • Clear Your Sitecore Caches
    • Cloud Server Configuration Options
    • Cloud Servers with Managed Operations Support for Windows
    • Cloud Servers with Managed Operations Support for Linux
    • Connect to Azure SQL Database
    • Deploy to Sitecore Cloud Using FTP
    • Examples of RDBMS and NoSQL Databases
    • GoGrid End of Life FAQ
    • Install a Sitecore Package
    • Introduction to Databases
    • Introduction to Apache Cassandra
    • Introduction to MongoDB
    • Linux Patching for Cloud Servers with the Managed Operations service level
    • Managed OpenStack Public Cloud Service Levels FAQ
    • Managed Operations FAQ
    • Migrate GoGrid Cloud Servers to the Rackspace Cloud
    • Oracle Business Intelligence 12c New Release Features
    • Oracle Business Intelligence Enterprise Edition Tips
    • Oracle E-Business Suite Tips
    • Properties of RDBMSs and NoSQL Databases
    • Publish Content to Sitecore
    • Rackspace SSL Certificates
    • Reasons to Use a NoSQL Database
    • Reasons to Use a SQL Database
    • Sitecore Cloud Portals and Account Management
    • Sitecore Managed Cloud Premium FAQ
    • Sitecore Managed Cloud Topologies
    • SQL Server Tips and Tricks
    • Types of Databases
    • Update a Sitecore Cloud License
    • Upgrade to the Managed Operations Service Level
    • Windows Patches for Cloud Servers with a Managed Operations Service level
  • Rackspace Application Services for Databases Customer Handbook
    • Overview
    • Managed databases
    • Cloud database platforms
    • Planning
    • Software installation and configuration
    • Administration and maintenance
    • Backup, recovery, and restoration
    • Database reporting
    • Troubleshooting
  • Rackspace Object Storage
    • Object Storage Account
    • Namespace Details
    • Secret Key Creation
    • Additional Secret Key Creation
    • Delete Secret Key
    • Access Object Storage
  • Rackspace Data Protection
    • How to Access Rackspace Data Protection
    • Cluster Names for Rackspace Data Protection
    • Rackspace Data Protection Patching
    • Service Transition FAQ - Managed Backup to Rackspace Data Protection
    • How-to Guides
      • Creating a VM Protection Group
      • Editing a VM Protection Group
      • Restoring a VM
      • Restoring Files/Folders
      • Run an Off Schedule Backup
      • View Backup History
    • Guides for SDDC Flex Customers
      • Creating a VM Protection Group
      • Editing a VM Protection Group
      • Restoring a VM
      • Restoring Files/Folders
      • Run an Off Schedule Backup
      • View Backup History
  • Rackspace Provided DB & OS Licenses for SDDC
  • Advanced Monitoring and Resolution Solution Guide
    • Advanced Monitoring and Resolution overview
    • Support for external monitoring tools
    • Configure your monitoring tool
    • Access the Watchman API directly
    • Troubleshooting

Rackspace Email

  • Help for Common Issues with Rackspace Email
    • Rackspace Email Settings
    • Identifying Suspicious Email
  • Email Setup Wizard
  • Getting Started with Rackspace Hosted Email
  • Rackspace Email
    • Add a Rackspace Email Group List
    • Add a Signature to Rackspace Email
    • Add Domains With the Rackspace Email Control Panel
    • Add an alias with Rackspace Email
    • How to Add Rackspace Email Mailboxes
    • Add Self-Service Password Recovery to Your Rackspace Email Webmail Site
    • Administrator Guide for Rackspace Webmail Multi-Factor Authentication
    • Best Practices for Sending Emails to Multiple Recipients
    • Best Practices for Sending Person-to-Person Email
    • Block or Restore Rackspace Email Access
    • Blocklist Addresses, Domains, and IP Addresses in Rackspace Email (Individual Mailbox)
    • Change a Rackspace Email mailbox password
    • Rackspace Email Blocked Attachment Types
    • Rackspace Email Migrations FAQ
    • Rackspace Email Quick Start Guide
    • Rackspace Email Support Terminology
    • Common email bounce messages
    • Configure a renamed email address on iPhone iOS
    • Configuring a Renamed Email in Apple Mail (macOS)
    • Configure a renamed email address on Android devices
    • Configure a renamed email address on Outlook 2011 for Mac
    • Configure a renamed email address on Outlook 2016 for Mac
    • Configure a renamed email address on Outlook for Windows
    • Create a Custom Control Panel Site
    • Create a DMARC Policy
    • Create a private label Webmail site
    • Create an SPF policy
    • Delete a Rackspace Email mailbox
    • DNS record definitions
    • Renew your domain name
    • Domains in the Cloud Office Control Panel
    • Edit blocklists per domain
    • Edit DNS in the Cloud Office Control Panel
    • Email Domain Tools in the Cloud Office Control Panel
    • Email Everyone in a Domain: Cloud Office Control Panel
    • Email issue on Android phones
    • Email migration services
    • Email spoofing best practices
    • Enable and disable collection of mobile phone numbers in Rackspace Webmail
    • Enable DKIM in the Cloud Office Control Panel
    • Enable or disable two-factor authentication for administrators
    • Export and import email address data by using Outlook
    • Export email address data from Outlook 2013 for Windows
    • Export Email Address Data from Outlook 2016 for Mac
    • Export email address data from Outlook 2016 for Windows
    • Export or import a set of rules from Outlook
    • Factors that affect the duration of email migrations
    • Find your DNS host
    • Help Tool for Hosted Email
    • Identifying suspicious email
    • IMAP and POP mail protocol comparison
    • Import email address data into Outlook 2013 for Windows
    • Import email address data into Outlook 2016 for Windows
    • Import email address data into Outlook 2016 for Mac OS
    • Import or export contacts in Rackspace Email
    • Items migrated during a Cloud Office migration
    • Manage Cloud Office Administrator information in the Control Panel
    • Managing domain reputation
    • Manage company directories
    • Manage email administrators with the Cloud Office Control Panel
    • Manage multi-factor authentication for Rackspace Webmail
    • Manage multi-factor authentication for administrators
    • Manage password recovery for Rackspace Webmail
    • Manage user spam settings for Rackspace Email
    • Migrate from a POP server to Rackspace Email POP using Outlook 2010
    • Migrate from a POP server to Rackspace Email IMAP using Outlook
    • Migrate your email by using the Self-Service Migration Tool
    • Account information in the Cloud Office Control Panel
    • Nested IMAP folders in Apple® Mail
    • Password management and best practices
    • Prepare Mac users for migration from Rackspace Email to Microsoft Exchange
    • Prepare POP, IMAP, and Exchange mail servers for migration
    • Protection from external images in Webmail
    • Rackspace Directory Sync: Install and configure
    • Rackspace Email FAQ
    • Rackspace Email Settings
    • Daily sending limit for Rackspace hosted email systems
    • Rackspace Email Control Panel overview
    • Get started with Rackspace Email Plus
    • Rackspace Email to Microsoft Exchange Migration
    • Rackspace Email storage maintenance and best practices
    • Rackspace Webmail overview
    • Rackspace Webmail Chat FAQ
    • Recover a Deleted Rackspace Email Mailbox
    • Recover deleted email in Webmail
    • Rename a Rackspace Email address
    • Rename a Rackspace Email address overview
    • Run additional passes with MigrationWiz
    • Run a trace route
    • Safelist addresses, domains, and IPs in Rackspace Email
    • Secure Existing Webmail Private Label Site
    • Secure a compromised Rackspace Email mailbox
    • Secure an existing custom control panel site
    • Set an email catch all address
    • Set Global Access Rights in the Cloud Office Control Panel
    • Set up an API key in the Cloud Office Control Panel
    • Set up DNS records for Cloud Office email
    • Set up an IMAP account on a Windows phone
    • Set up Mobile Sync
    • Set up multifactor authentication applications for Cloud Office
    • Set up Rackspace Email with Thunderbird
    • Set up Rackspace Email forwarding
    • Set up split domain routing
    • Set up SPF and DKIM records
    • Spam Filtering
    • Spam preferences, safelists, and blocklists in Rackspace Email
    • Synchronize IMAP folders for new accounts in Apple Mail
    • Transfer domain registration
    • Troubleshoot email delivery
    • Troubleshoot a failed email connection
    • Update the Password Authentication Method for Mac Mail
    • Update the password authentication method for your iOS device
    • Update your WHOIS information
    • Upload a file to Rackspace Email Plus Cloud Drive
    • Upgrade to Rackspace Email Plus
    • View administrator activity in the Cloud Office Control Panel
    • View and pay unpaid invoices in the Cloud Office Control Panel
    • View and read Rackspace Email headers
    • View Email Headers
    • View invoice history in the Cloud Office Control Panel
    • Webmail Dropbox integration FAQ
    • What is Email Spoofing?
    • Rackspace Email Feature Changes and Removal
    • Transfer a Domain's Email Services to Another Account
    • Cancel Cloud Office services
  • Rackspace Email Archiving
    • Add and edit archive users
    • Create an Archive Audit Report
    • Create an archive search
    • Create an email archive login message
    • Enable email archiving for Rackspace Email and Hosted Exchange
    • Enable email archiving for Office 365
    • Export an archive before cancelling a Cloud Office account
    • Export archive search results in Cloud Office
    • Import and export archived data
    • Integrate Email Archiving with Outlook
    • Log in to the Archive Manager
    • Log in to the Archive Manager for Office 365
    • Manage Archive Search Results
    • Rackspace Email Archiving known limitations
    • Rackspace Email Archiving FAQ
    • Release Notes for the New Archiving Experience
    • Set an Archiving Retention Policy

Microsoft 365

  • Getting Started with Office 365
  • Microsoft Office 365
    • Add a domain in Office 365
    • Add an Office 365 license
    • Set up your Microsoft 365 Exchange Online mailbox for Gmail on an Android device
    • Assign the Global Administrator role to a user account in Office 365
    • How to access and view audit logs for your Office 365 users
    • How to access and view sign-in logs for your Office 365 users
    • How to enable email encryption in Office 365
    • How to create and access shared mailboxes in Office 365
    • How to access and manage your Office 365 tenant with PowerShell
    • How to set up O365 via your Cloud Office Control Panel
    • How to import PST files to Microsoft 365
    • Manage multi-factor authentication for users in Office 365
    • Microsoft 365 Spheres of Support
    • Microsoft Office 365 FAQ
    • How to remediate a compromised user account and mailbox in Office 365
    • How to enable Azure Active Directory security defaults in Office 365
    • Set up Exchange online email
    • Set up your Office 365 mailbox in Outlook for Mac
    • Set up your Microsoft 365 Exchange Online mailbox in the generic Mail app for Android
    • Set up your Microsoft 365 Exchange Online mailbox in the Mail app for iPad
    • Safelist a domain in Exchange Online
    • Getting started with Microsoft Teams
    • Configure Guest access in Microsoft Teams
    • Configure DNS for Office 365 services
    • Set up your Microsoft 365 Exchange Online mailbox in Outlook for Android tablets
    • Set up OneDrive for Business for Android tablets
    • Set up Microsoft 365 Exchange Online mailbox in the Mail app for iOS
    • Set up Office 365
    • Set up OneDrive for Android mobile devices
    • Set up OneDrive for Business for iOS
    • Set up OneDrive for Business for iPad
    • Set up OneDrive for Business for MacOS
    • Set up OneDrive for Business for Windows
    • Set up your Microsoft 365 Exchange Online mailbox in Apple Mail for macOS
    • Set up your Microsoft 365 Exchange Online mailbox in Outlook for iOS
    • Set up your Microsoft 365 Exchange Online mailbox in Outlook for iPad OS
    • Set up your Microsoft 365 Exchange Online mailbox in Outlook for Windows
    • Set up your Office 365 mailbox in the Outlook for Android mobile application
    • Troubleshoot OneDrive with the Microsoft Support and Recovery Assistant
    • Troubleshoot Outlook with the Microsoft Support and Recovery Assistant
    • Upgrade Rackspace Email and Microsoft Exchange to Office 365 FAQ
    • M365 Granular delegated admin permissions (GDAP) Process

Private Cloud

  • Rackspace Cloud (OpenStack Flex)
    • Accessing the Rackspace Cloud
    • Application Credentials in the Rackspace Cloud
    • Automating Scheduled VM Snapshots
    • Billing on the Rackspace Cloud
    • Block Storage Volumes on Rackspace Cloud
    • Cloud Best Practices
    • Components - The Rackspace Cloud
    • Compute Instance Backups
    • Configuring SSL Termination on a Load Balancer
    • Connecting to Cloud Databases from OpenStack Flex VMs
    • Creating a Firewall
    • Creating a Load Balancer
    • Creating a Rackspace Cloud OpenStack Network
    • Creating a Ticket for Rackspace Cloud
    • Creating a Virtual Machine
    • Cyberduck® with Rackspace Cloud Object Storage
    • Exporting Rackspace Cloud Flex Images
    • FAQ - The Rackspace Cloud on OpenStack Flex
    • Generating a Network via QuickNet
    • Getting Started with The Rackspace Cloud
    • Getting Started with the OpenStack CLI for Rackspace Cloud
    • Importing Images into the Rackspace Cloud
    • Installing Restic Backup
    • Legacy Rackspace Cloud to Rackspace Cloud on OpenStack Flex Migration
    • Managing Security Groups
      • Managing Port Security
    • Object Storage API for the Rackspace Cloud
    • Orchestration - The Rackspace Cloud
    • The OVN Distributed Gateway Port
    • Permissions in Rackspace OpenStack Flex
    • Planning a Migration to the Rackspace Cloud
      • Linux VM Migration Guide
    • Quick Start: Create and Access a Virtual Machine
    • The Rackspace Cloud vs Legacy Rackspace Public Cloud
    • Regions in The Rackspace Cloud
    • Rescue Mode in Rackspace Cloud
    • Resizing a VM in Rackspace Cloud
    • Resource Cleanup in Rackspace Cloud
    • REST API Guide for Rackspace Cloud
    • SSH Keypairs with Rackspace Cloud
    • Transfer a Volume to Another Rackspace Cloud Project
    • Using Multiple Floating IPs
    • Using Server Groups
    • VM Flavors - the Rackspace Cloud
    • VMM on The Rackspace Cloud
    • WordPress Deployment on the Rackspace Cloud
  • Rackspace Managed Security - Alert Logic
    • About the Alert Logic Agent
    • Alert Logic and Diffie-Hellman
    • Log source best practices
    • Alert Logic Security Solutions FAQ
  • Rackspace Private Cloud Powered by VMware
    • Rackspace Private Cloud powered by VMware Customer Handbook
    • About RPC-VMware
    • Getting started with RPC-VMware
    • RPC-VMware Components
    • Using add-on components
    • Using Managed Services
    • RPCV - Additional Resources
    • Disclaimer
  • Add a Site Seal Code to Your Website
  • Software Defined Data Center (SDDC)
  • SDDC Flex
    • Rackspace SDDC Flex Solution Guide
    • Get started with Rackspace SDDC Flex
    • Log in to the Rackspace SDDC Flex portal
    • Create New User in Rackspace Portal with Flex Permissions
    • Modify Existing User
    • Configure and manage networks
    • Create and manage a VM
    • Manage a vApp
    • Manage SDDC Flex VCloud Portal Users
    • Monitor Rackspace SDDC Flex VM usage and billing
    • How to get help with Rackspace SDDC Flex
    • Understanding Rackspace SDDC Flex billing
    • Rackspace Data Protection for VMware Cloud
    • SDDC Flex Video Library
    • Flex OnPrem DRaaS Onboarding
    • Flex DRaaS
    • Content Hub
    • WAF
    • SDDC Flex Platform Support RACI
  • SDDC Enterprise
    • About SDDC Enterprise
    • Accessing your Platform
    • SDDC Enterprise Networking
    • SDDC Enterprise Resource Pools
    • SDDC Enterprise: Content Libraries
    • SDDC Enterprise: Virtual Machines
      • How To Manage Virtual Machines and Settings
    • SDDC Enterprise: Storage
    • SDDC Enterprise: Roles and Permissions
    • Maintain your SDDC Environment
    • Zerto Disaster Recovery
    • VCDA Disaster Recovery
  • SDDC Business
    • About SDDC Business
    • Accessing Your Platform
    • SDDC Business Networking
    • SDDC Business Resource Pools
    • SDDC Business Content Libraries
    • SDDC Business Virtual Machines
      • How To Manage Virtual Machines and Settings
    • SDDC Business Storage
    • SDDC Busines Roles and Permissions
    • Maintain Your SDDC Environment
    • Zerto Disaster Recovery
    • VCDA Disaster Recovery
    • SDDC Business Platform Support RACI
  • VMware Server Virtualization
    • Comparing Server Virtualization
    • Understanding Server Virtualization
    • VMware Server Virtualization Architecture Options
    • Understanding Roles and Responsibilities
    • Datastore Overhead Requirements
    • Migrate a Workload to VMware Server Virtualization
    • Log in to the Rackspace Technology Customer Portal
    • Manage Rackspace Technology Customer Portal Users
    • Manage your Virtual Machine
    • Manage your Hypervisor
    • Replication and Recovery
    • Maintain your Environment
    • VMware Server Virtualization FAQ
    • Appendix 1 Licensing
  • OpenStack Private Cloud
    • Rackspace Cloud Orchestration Templates User Guide
  • Rackspace Private Cloud Powered By Red Hat
    • Introduction
    • RPCR Features
    • RPCR Architecture
    • Supported Software
    • Document History and Additional Information
  • Microsoft Hyper-V Customer Handbook
    • About Microsoft Hyper-V
    • Getting Started with Microsoft Hyper-V
    • Microsoft Hyper-V User Manual
    • Frequently Asked Questions
    • Additional Resources
    • Disclaimer
  • Rackspace Colocation Customer Guide
  • RackConnect
    • RackConnect v3.0 overview
      • Adding a Public IPv4 to a RackConnectv3 Server
      • Get Started with the RackConnect v3.0 API
      • Introducing RackConnect v3.0
      • New Features Available in RackConnect v3.0
      • Comparing RackConnect v3.0 and RackConnect v2.0
      • RackConnect v3.0 requirements
      • RackConnect v3.0 limitations
      • RackConnect Key Terms
      • Reassign a Cloud Network IP address to a RackConnect v3 Cloud Server
      • RackConnect v3.0 Retained Public IP Addresses
      • RackConnect v3.0 Upgrade Information
    • Frequently Asked Questions
      • RackConnect FAQ
    • Managing your RackConnect v3.0 Environment
      • RackConnect v3.0 compatibility
      • RackConnect network device comparison
      • Associate a Cloud Account with RackConnect v3.0
      • Accessing RackConnect Cloud Servers
      • Use Cloud Load Balancers with RackConnect
      • Using dedicated load balancers with RackConnect v3.0
      • RackConnect v3.0 Cloud Servers image compatibility
      • Cloud Orchestration support for RackConnect v3.0
    • RackConnect v2.0 Overview
      • Introducing RackConnect v2.0
      • Features Introduced in RackConnect v2.0
      • RackConnect v2.0 requirements
      • Getting RackConnect support
      • RackConnect v2.0
      • RackConnect v2.0 Automation features FAQ
      • RackConnect v2.0 best practices
      • RackConnect v2.0 compatibility
      • RackConnect v2.0 operational limits
      • Programmatically determine the RackConnect v2.0 Automation status of your cloud servers
      • RackConnect Auto NAT feature
      • Using OnMetal Cloud Servers with RackConnect v2.0
    • Managing your RackConnect v2.0 Environment
      • Access the RackConnect Management Interface
      • Managing RackConnect v2.0 Network Policies
      • Using dedicated load balancers with RackConnect v2.0
      • Cloud Servers Images for use with RackConnect v2.0
      • RackConnect v2.0 compatibility with Cloud Servers images
      • RackConnect v2.0 API
    • Prevent RackConnect from overwriting custom iptables rules on Linux cloud servers
    • Multiple SSL Certificates on a Single RackConnect Cloud Server (PAT)
    • RackConnect Global FAQ
    • RackConnect Global user workflow
  • Rackspace Monitoring
    • About the Rackspace Monitoring Agent
    • Alarm Language in Rackspace Monitoring
    • Available Checks for Rackspace Monitoring
    • Create a monitoring check using the Cloud Control Panel
    • Differences between Monitoring Rackspace Server users and non-Rackspace Server Users
    • Get Started with Rackspace Monitoring CLI
    • Install Ansible Playbook for Cloud Monitoring
    • Introduction to Agent Health Monitoring
    • Monitor Network Traffic