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HomeDocumentationAPI Reference

Rackspace Fabric

  • Customer Portal Onboarding Guide
    • Log in to the Rackspace Technology Customer Portal
    • Account Dashboard
    • Manage your Portal Profile and Groups
    • Manage Portal Users & Groups
      • Manage your API Key
      • Manage API keys for Other Users
      • Manage Private Cloud Users and User Groups
      • Manage Public Cloud Users
      • Role-based access control
    • Make Administrative Changes to your Account
    • Understand your Rackspace Technology Billing
    • Manage your Rackspace Technology Billing
    • Manage Support Tickets
    • Contact Support
    • Notifications
      • Manage Your Notifications
      • Notifications User Interface -Cloud Users
      • Notifications User Interface - Dedicated Users
    • How to contact Rackspace Support
  • Rackspace Fabric Ticketing
    • Azure V2 Upgrade
    • Common Request Templates
    • Multi-Factor-Authentication
    • Fabric Ticketing
    • Rackspace Fabric FAQ
    • Notification Preferences

Rackspace Services

  • Rackspace VM Management for Public Cloud
  • Rackspace VM Management for Private Cloud
  • Rackspace Professional Services
  • Database Administration Solutions
    • Understanding DBA Solution Offerings
    • Understanding the Rackspace Technology DBA onboarding process
    • Communicating with your DBA Team
    • Grant Rackspace Technology Access to the Database
    • Setting up your Database
    • Implementing Database Monitoring
    • Accessing DBA Services Reports and Health Checks
    • Understanding Database Backup Options
    • Requesting a Database Upgrade
    • Requesting a Database Purge or Archive
    • Understanding DBA Services Billing
    • Rackspace Cloud DB OPS
      • Annex 1: SQL
      • Annex 2: Oracle
      • Annex 3: MySQL
      • Annex 4: PostgreSQL
  • Rackspace Application Services - Service Guide
    • About the Rackspace Application Services Teams
    • Pre-go-live Activities
    • Post go-live Activities
    • Getting Help
    • Appendix: Terminology
  • Rackspace Managed Security - Cloudflare
    • How Cloudflare Works
    • Cloudflare Supported Features
    • Cloudflare with Rackspace Managed Services All Articles
    • Cloudflare with Rackspace Managed Services FAQ
    • Understanding Bot Management
  • Rackspace Edge Security
    • Edge Security Services - Supported Features
  • Managed Operations
    • Add a Managed Operations Service Level to Your Cloud Account
    • Choosing Between a Relational Database and a NoSQL Database
    • Clear Your Sitecore Caches
    • Cloud Server Configuration Options
    • Cloud Servers with Managed Operations Support for Windows
    • Cloud Servers with Managed Operations Support for Linux
    • Connect to Azure SQL Database
    • Deploy to Sitecore Cloud Using FTP
    • Examples of RDBMS and NoSQL Databases
    • GoGrid End of Life FAQ
    • Install a Sitecore Package
    • Introduction to Databases
    • Introduction to Apache Cassandra
    • Introduction to MongoDB
    • Linux Patching for Cloud Servers with the Managed Operations service level
    • Managed OpenStack Public Cloud Service Levels FAQ
    • Managed Operations FAQ
    • Migrate GoGrid Cloud Servers to the Rackspace Cloud
    • Oracle Business Intelligence 12c New Release Features
    • Oracle Business Intelligence Enterprise Edition Tips
    • Oracle E-Business Suite Tips
    • Properties of RDBMSs and NoSQL Databases
    • Publish Content to Sitecore
    • Rackspace SSL Certificates
    • Reasons to Use a NoSQL Database
    • Reasons to Use a SQL Database
    • Sitecore Cloud Portals and Account Management
    • Sitecore Managed Cloud Premium FAQ
    • Sitecore Managed Cloud Topologies
    • SQL Server Tips and Tricks
    • Types of Databases
    • Update a Sitecore Cloud License
    • Upgrade to the Managed Operations Service Level
    • Windows Patches for Cloud Servers with a Managed Operations Service level
  • Rackspace Application Services for Databases Customer Handbook
    • Overview
    • Managed databases
    • Cloud database platforms
    • Planning
    • Software installation and configuration
    • Administration and maintenance
    • Backup, recovery, and restoration
    • Database reporting
    • Troubleshooting
  • Rackspace Object Storage
    • Object Storage Account
    • Namespace Details
    • Secret Key Creation
    • Additional Secret Key Creation
    • Delete Secret Key
    • Access Object Storage
  • Rackspace Data Protection
    • How to Access Rackspace Data Protection
    • Cluster Names for Rackspace Data Protection
    • Rackspace Data Protection Patching
    • Service Transition FAQ - Managed Backup to Rackspace Data Protection
    • How-to Guides
      • Creating a VM Protection Group
      • Editing a VM Protection Group
      • Restoring a VM
      • Restoring Files/Folders
      • Run an Off Schedule Backup
      • View Backup History
    • Guides for SDDC Flex Customers
      • Creating a VM Protection Group
      • Editing a VM Protection Group
      • Restoring a VM
      • Restoring Files/Folders
      • Run an Off Schedule Backup
      • View Backup History
  • Rackspace Provided DB & OS Licenses for SDDC
  • Advanced Monitoring and Resolution Solution Guide
    • Advanced Monitoring and Resolution overview
    • Support for external monitoring tools
    • Configure your monitoring tool
    • Access the Watchman API directly
    • Troubleshooting

Rackspace Email

  • Help for Common Issues with Rackspace Email
    • Rackspace Email Settings
    • Identifying Suspicious Email
  • Email Setup Wizard
  • Getting Started with Rackspace Hosted Email
  • Rackspace Email
    • Add a Rackspace Email Group List
    • Add a Signature to Rackspace Email
    • Add Domains With the Rackspace Email Control Panel
    • Add an alias with Rackspace Email
    • How to Add Rackspace Email Mailboxes
    • Add Self-Service Password Recovery to Your Rackspace Email Webmail Site
    • Administrator Guide for Rackspace Webmail Multi-Factor Authentication
    • Best Practices for Sending Emails to Multiple Recipients
    • Best Practices for Sending Person-to-Person Email
    • Block or Restore Rackspace Email Access
    • Blocklist Addresses, Domains, and IP Addresses in Rackspace Email (Individual Mailbox)
    • Change a Rackspace Email mailbox password
    • Rackspace Email Blocked Attachment Types
    • Rackspace Email Migrations FAQ
    • Rackspace Email Quick Start Guide
    • Rackspace Email Support Terminology
    • Common email bounce messages
    • Configure a renamed email address on iPhone iOS
    • Configuring a Renamed Email in Apple Mail (macOS)
    • Configure a renamed email address on Android devices
    • Configure a renamed email address on Outlook 2011 for Mac
    • Configure a renamed email address on Outlook 2016 for Mac
    • Configure a renamed email address on Outlook for Windows
    • Create a Custom Control Panel Site
    • Create a DMARC Policy
    • Create a private label Webmail site
    • Create an SPF policy
    • Delete a Rackspace Email mailbox
    • DNS record definitions
    • Renew your domain name
    • Domains in the Cloud Office Control Panel
    • Edit blocklists per domain
    • Edit DNS in the Cloud Office Control Panel
    • Email Domain Tools in the Cloud Office Control Panel
    • Email Everyone in a Domain: Cloud Office Control Panel
    • Email issue on Android phones
    • Email migration services
    • Email spoofing best practices
    • Enable and disable collection of mobile phone numbers in Rackspace Webmail
    • Enable DKIM in the Cloud Office Control Panel
    • Enable or disable two-factor authentication for administrators
    • Export and import email address data by using Outlook
    • Export email address data from Outlook 2013 for Windows
    • Export Email Address Data from Outlook 2016 for Mac
    • Export email address data from Outlook 2016 for Windows
    • Export or import a set of rules from Outlook
    • Factors that affect the duration of email migrations
    • Find your DNS host