Ace casino has been one of the most enjoyable gambling experiences I’ve had so far among the on line gaming community. They have a large selection of games and their buy in and cash out process is top... See more
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Great provider. Plenty of gang operations to choose from: and such payouts. What more can you ask for? People complaining about not winning need to stop being bitter. Believe it or not you’re mor... See more
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Well I haven't been able to hit the slots like I want to lately but from what I have experienced thru the free spin and other free promos u offer, I won't hesitate to spend my money with you guys! Awe... See more
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I originally wrote a review where I gave them 1 stars from an issue I was having with my account. They did the right thing and worked with me on resolving the issue in the best way possible even when... See more
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Company details
About ACE.com
Written by the company
At ACE.com, our mission is to deliver safe, secure, and fun entertainment to hardworking Americans. We provide the excitement of playing the nation’s most popular online casino-style games in a responsible way.
As players at heart, we set out to create the ACE.com community that allows passionate gamers like ourselves to play games and interact in a secure environment.
With top-tier titles from leading providers and a strong focus on player experience, we bring you an evolving library of engaging games designed for both fun and fairness.
Contact info
United States
- ace.com
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from ACE.com
Hi Rebecca!
We are so glad to hear that you are enjoying your time on the platform and having such a great run with the games!
Thank you for taking a moment to share your positive experience.
We have plenty of new updates and fresh titles on the way, so stay tuned for what's coming next!
Best,
The Ace Team
Ace has a great selection of game
Ace has a great selection of games! I won +$2,000 with $150 deposit! They are amazing. I haven't recvd my redemption yet, but it's been less than 24 hours and already approved and processing. I'll update comments as soon as I receive. BTW their promotions are better than any online casino I've played. Try them out!!!!
7 August 2026
Reply from ACE.com
Hi Christy!
Thank you so much for dropping in to share such fantastic feedback.
We are thrilled to hear that you are loving our game selection and enjoying our current promotions!
It is also great to know that your recent request is already smoothly moving through the processing phase.
We really appreciate the high recommendation, and we hope your next sessions on the platform are just as exciting!
Best,
The Ace Team
Wonderful games that are quickly hit…
Wonderful games that are quickly hit for bonuses and winnings
9 April 2026
Reply from ACE.com
Hi Carly!
It is fantastic to hear that you are having such a great time with our game lineup and enjoying those exciting hits on the reels!
We are always working to bring fresh updates and even more entertainment to the platform, so keep an eye out for new releases.
Hope your next sessions are just as fun!
Best,
The Ace Team
The Absolute Best Casino game I have…
The Absolute Best Casino game I have ever played!!!!
6 August 2026
Reply from ACE.com
Hi Brandie!
Hearing that Ace is your top choice for entertainment is incredible to hear; thank you so much for the glowing recommendation!
We put a lot of work into creating an awesome, high-quality social gaming experience for our players, so knowing it hit the mark for you means everything to us.
We have plenty more fun updates and exciting games on the horizon.
Good luck on your next spins!
Best,
The Ace Team
Easy sign up and fun games to play and…
Easy sign up and fun games to play and great bonuses
8 August 2026
Reply from ACE.com
Hi Tricia!
Thank you so much for taking a moment to drop by and share your experience! We are thrilled to hear that signing up was smooth sailing for you, and it is awesome to know you are having such a blast with the game selection and collecting those extra perks.
We are always adding new updates to keep the entertainment fresh and exciting. Wishing you plenty of fun on your next spins!
Best,
The Ace Team
Such an Awesome sweepstakes casino app!
8 August 2026
Reply from ACE.com
Hello Cody!
We are so glad to hear that you are enjoying the application! Knowing that our social gaming experience is hitting the mark and delivering top-tier entertainment truly brightens our day.
We have plenty of exciting updates and new features heading your way, so keep an eye out for what is coming next. Good luck on your upcoming spins!
Best,
The Ace Team
So far so good haven't cashed out yet
1 August 2026
Reply from ACE.com
Hi William!
Thank you so much for taking a moment to drop in and leave a review. We are thrilled to hear that your experience on the platform has been smooth sailing so far!
We have plenty of exciting games and fresh updates rolling out all the time to keep the entertainment going. Hope you continue having a fantastic time with us, and good luck on your next spins!
Best,
The Ace Team
Reply from ACE.com
Hi Mage,
Thank you for your feedback! We’re thrilled to hear that you had such a experience and enjoyed every game you played. Your excitement means a lot to us!
We work hard to curate a selection that is both exciting and rewarding, so knowing that you’re enjoying your time on the platform really means a lot to us.
I want to provide you with my strong assurance that we have plenty more entertainment and new releases headed your way to keep the fun going.
We truly appreciate having you in our community. Good luck with your next play!
Warm regards,
Desiree
responsive and customer focused
7 August 2026
Reply from ACE.com
Hi Russell,
Thank you for taking the time to share your feedback with us. We truly appreciate you bringing this to our attention.
I noticed your message regarding our customer service, and I wanted to reach out personally to thank you for engaging with us.
Whether you were about to share some feedback, had a quick question, or just wanted to say hello, I want to provide you with my strong assurance that we are always here to listen and assist you in any way we can.
Our goal is to make sure your experience on our platform is as smooth and enjoyable as possible.
Your satisfaction is what drives us to keep improving every day!
Wishing you the best of luck in your games. Have fun and enjoy playing!
Warm regards,
Desiree
Redeemed with just the sign up bonus
7 August 2026
Reply from ACE.com
Hi Vicky,
I hope you are doing well.
Thank you so much for taking the time to share your experience! We're thrilled to hear that you were able to redeem using your sign-up reward.
Our goal is to provide a fun and rewarding experience for all of our players, and it's wonderful to know your first redemption went smoothly.
We truly appreciate your support and hope you continue to enjoy everything we have to offer.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' feature for assistance.
Best regards,
I have trouble to cash out and the…
I have trouble to cash out and the whole day one needs to upgrade to a higher VIP status in order to withdraw.
It's the first online game app with 1 withdrawal method and no option to update your bank details without s upgrade.
It's seems like a money making thing.
The games itself is awesome and I would like to share with family and friends but I need to see first is this for real or not.
To pay another R2200 just to upgrade VIP level so I can withdraw seems a bit off to me.
So I went ahead and tried the live chat even send them a screenshot of my trustpilot reply.They still refuse to assist without a upgrade costing me R2200 before I can withdraw
6 August 2026
Unprompted review
Reply from ACE.com
Hi Abigail,
We're sorry to hear about the concerns you've encountered regarding your redemption.
We understand how frustrating this situation must be. Please note that we never require players to make a payment or upgrade their VIP level in order to redeem. If you've been asked to do so, we'd like to investigate this further to ensure everything is handled correctly.
Please contact our support team directly with your account details via email or chat so we can review your case and provide the appropriate assistance. We appreciate your feedback and your kind words about our games, and we hope to resolve this for you as quickly as possible.
If you have any other questions or concerns, please feel free to contact us anytime - we are here to help!
Best regards,
Great games need more free play
6 August 2026
Reply from ACE.com
Hi Tammy!
It is wonderful to hear that you are enjoying our game selection! We love knowing that the entertainment on the platform is hitting the mark for you.
We also appreciate your feedback regarding extra free play. We are always looking into fresh ways to give out extra Gold Coins and promotional rewards through our daily login collections, social media perks, and special events.
Thanks for sharing your thoughts with us, and good luck on your next spins!
Best,
The Ace Team
This platform is really nice
This platform is really nice . It could use more promo for the new beginners . All in all great place to have fun and win sc
6 August 2026
Reply from ACE.com
Hi Kelly!
Thank you so much for dropping in to leave a review! It is wonderful to hear that you are enjoying your time on the platform and having fun with the gameplay.
We love giving our players more ways to enjoy the experience, so we really appreciate your feedback about adding extra promotions for newcomers. We are always working to introduce fresh updates, so keep an eye out for what is coming next. Good luck on your next spins!
Warm regards,
The Ace Team
I’ve been able to consistently win a…
I’ve been able to consistently win a little bit each day on this game. It’s been wonderful to play.
3 August 2026
Reply from ACE.com
Hi Carie!
Thank you so much for taking a moment to share your review! It is awesome to hear that you have been enjoying your time on the platform and experiencing a smooth, enjoyable run with the games.
We are always working to keep the entertainment fresh and exciting, so there is plenty more to look forward to. Good luck on your next spins!
Warm regards,
The Ace Team
I wish there was more bonuses and daily…
I wish there was more bonuses and daily or weekly bonus for playing but it was fun!
20 July 2026
Reply from ACE.com
Hi Amanda,
Thank you for taking the time to share your feedback with us!
We're glad to hear that you had fun playing and enjoyed your overall experience. We also appreciate your suggestion about having more daily and weekly rewards.
Player feedback like yours is incredibly valuable, and we'll be sure to share it with the appropriate team for consideration in future promotions and rewards.
Thank you again for your support. We hope you continue to enjoy playing with us, and we wish you the best of luck in your future games!
Should you have any other questions or concerns, please do not hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' help.
Warm regards,
Desiree
Good game tank
5 August 2026
Reply from ACE.com
Hi Marlene,
Thank you for taking the time to share your feedback!
We're delighted to hear that you're enjoying the game. Your support and kind words mean a lot to us and motivate us to continue providing a great gaming experience.
We appreciate you being part of our community and wish you the best of luck in your future games!
Should you have any other questions or concerns, please do not hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' help.
Warm regards,
Desiree
I can't even use your site because you…
I can't even use your site because you keep denying my card purchases and my bank said it's not them it's you
5 August 2026
Reply from ACE.com
Hi Diver,
Thank you for sharing your feedback. We're sorry to hear that you're experiencing difficulties making purchases on your account.
If your bank has confirmed that the issue is not on their end, we'd be happy to investigate this further. Please contact our Customer Support Team directly at support@ace.com (mailto:support@ace.com) or through our Live Chat so we can review your purchase attempts, investigate the issue, and assist you with possible solutions.
We appreciate your patience and look forward to helping you resolve this as quickly as possible.
Warm regards,
Desiree
Top 10!!!
Still exploring the different games and have only played on this particular site a couple times, but still probably hits a spot in the top 10!
12 June 2026
Reply from ACE.com
Hi Wiyanna,
Thank you for sharing your feedback with us!
We're glad to hear you've been enjoying your experience so far and that our site has already earned a spot in your top 10, even after only playing a few times. That's wonderful to hear!
We hope you continue exploring our game selection and find even more favorites along the way. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for being a valued player, and we wish you the best of luck in your future games!
Warm regards,
Desiree
Seems like a very legit site
Seems like a very legit site. Easy to navigate,sign up was simple,verification was easy, I was surprised. Only complaint is they have only a select few Nolimit games and no Hacksaw at all. HAPPY TAPPING AND SPINNING
4 August 2026
Reply from ACE.com
Hi Michael,
Thank you for taking the time to share your feedback with us!
We're delighted to hear that you found our site easy to navigate, that the sign-up process was simple, and that the verification process exceeded your expectations. It's great to know you had a smooth experience getting started.
We also appreciate your feedback regarding our game selection, particularly your interest in seeing more Nolimit titles and Hacksaw games. We understand how important having a wide variety of games is, and we'll be sure to share your suggestion with the appropriate team for consideration in future updates.
Thank you again for your support and for sharing your thoughts. We hope you continue to enjoy your experience with us.
Wishing you the best of luck in your games, have fun and enjoy playing!
Should you have any other questions or concerns, please do not hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' help.
Warm regards,
Desiree
Been trying to redeem for 10 days now…
Update Been trying to days now I had to go bet 650 dollars to 100 so they can redeem that or maybe i have to go as low as 75 again for redeem never play here there liers theifs pos they will get there karma some day maybe not in this life but they will god will not let people like this get away with it F*** ACE CASINO!!!!!!!,,,,,,,,,,,,,, the won't give me my 750 dollar redemption I've sent them so many pictures of everything all bank accounts all my cards not a single thing is good enough I showed pictures on live chat they said there that pictures looked good im really starting to get the feeling they just don't wanna pay when you redeem a little bit larger then there minimum cause I redeemed there minimum before they gave it to me no prob none of this extra stuff there making me do know I'm lost guys I don't know what else to do I paid money to have documents made so they were perfect and in pdf format for them still not good enough I would not recommend playing here just incase you do win you might not get it and they put you through so much stress ive got 3 hours of sleep in the last 6 days and it's nonstop sending them stuff emails are crazy they say the same thing basically every time except they change there excuse corner not showing or blury or card scratched light on card bank statements blury when it was a online bank statement either there system is messed up or there doing this on purpose ill let you guys know if I get my redemption they keep canceling it wish me luck and sorry if I misspelled or anything im just so tired
4 August 2026
Unprompted review
Reply from ACE.com
Hi Jonathan,
Thank you for taking the time to share your experience with us. We're truly sorry to hear how frustrated and stressed this situation has made you feel, especially after the time and effort you've put into providing the requested documents.
We understand how concerning it is when your redemption remains pending and verification requests continue. Please know that these verification checks are in place to help protect the security of all player accounts and ensure redemptions are processed safely.
We appreciate your patience throughout this process. If additional documentation has been requested, we kindly ask that you continue working with our support team while the review is completed. We'll make every effort to review your submission as quickly as possible and provide you with an update as soon as one is available.
We have already responded to you through your active support ticket. Please rest assured that the requested verification is required solely for security purposes and to help protect your account. Once the correct documentation is submitted and meets the verification requirements, it will be reviewed accordingly.
We sincerely apologize for the inconvenience and appreciate your understanding. Thank you for giving us the opportunity to assist you.
Should you have any other questions or concerns, please do not hesitate to contact our Customer Support Team at support@ace.com or via our 'Live Chat' help.
Warm regards,
Desiree
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