Sabrina Chin is VP, RTP Product Management at The Clearing House. She has been at the forefront of payments throughout her career, leveraging a product mindset to address business and customer needs. Prior to The Clearing House, Sabrina spent nine years at Walmart, with earlier experience in consulting and financial services product management.
Raksha Bhola is Director, Payments Strategy at Jack Henry, where she leads client engagement and guides financial institutions through market shifts, growth priorities, and payments innovation. She brings a forward-looking perspective on how modern payments are reshaping financial services, with a focus on competitive positioning and long-term value creation. Her banking experience includes driving enterprise payments strategy and advancing faster payments, treasury management, product development, and international payments. Raksha is a frequent industry speaker on payments strategy, emerging trends, and the changing dynamics of money movement. She serves on the EPCOR Board and the FRFS Retail Advisory Council and holds an MBA from Michigan State University.
Patrick Brown, Vice President of Fraud Prevention & Detection Manager at Primis Financial Corp., where he leads enterprise fraud risk strategy, investigations, and prevention programs across retail, commercial, and digital banking channels. With more than 25 years specializing in fraud prevention, BSA/AML compliance, and financial crimes investigations, Patrick has extensive expertise in regulatory compliance, fraud risk management, and emerging fraud threats.
Throughout his career, Patrick has held financial crimes leadership and investigative roles at Primis Financial, Wells Fargo, and Capital One. He is a Certified Anti-Money Laundering Specialist (CAMS) and actively collaborates with law enforcement and industry partners to combat financial crime. Patrick is also a frequent educator on fraud prevention, delivering training to banking professionals and community groups on fraud trends, scam awareness, and financial exploitation prevention.
Mark is a Senior Manager in the Consulting practice of Ernst & Young LLP advising clients on strategic matters related to enterprise payments modernization journeys, commercial and cash management product innovation, and emerging payment technologies. He brings over 20 years of payments and financial services technology experience at technology organizations and a primary market research company to the role.
Robert M. Reed is Chief Operations Officer at International Bank of Chicago, where he oversees electronic funds transfer, an ecommerce banking business spanning large money service businesses and foreign correspondent banks, and board-level risk reporting.
Robert has spent 30 years in BSA/AML and enterprise risk leadership at institutions including J.P. Morgan Chase, The Options Clearing Corporation, BMO Capital Markets, and Ankura Consulting Group. He has led more than 100 AML examinations with U.S. federal, state, and global regulators, including the closure of formal written agreements and a $2.6 million FDIC consent order item.
Robert built EDD Profiler, an AI platform that automates enhanced due diligence for banks. It scores customer risk across multiple dimensions, screens for adverse media, detects transaction patterns such as structuring, and produces examiner-ready EDD reports in minutes instead of the three to five hours a manual review takes.
Robert holds an MBA in Strategy from the University of Notre Dame’s Mendoza College of Business and a B.A. from Lewis University. He serves on the board of Traffick Free and mentors students through District 203’s INCubatoredu program.
I am a Vice President and Product Leader at East West Bank, leading payments products for retail and small business banking platforms and overseeing more than $10 billion in annual payment volume. My experience spans payments modernization, real-time payments, fraud prevention, and emerging payment technologies. I have led initiatives including Zelle for Business, Alipay Wallet integrations, and NOW network adoption, driving significant digital growth and customer innovation. A graduate of the Stanford GSB LEAD program, I am passionate about building the next generation of intelligent, secure, and customer-centric financial services.
Nanci McKenzie is an experienced speaker and a recognized expert in the field of payment technology. She is currently a Director, Product Operations Treasury Management, ACH Expert with Capital One. With over 40 years of experience in the payment technology industry, Nanci has a wealth of knowledge and expertise in payment processing, fraud prevention, and risk management.
Nanci holds a B.S. in Business and Information Management from Seminole State College and a Juris Master’s degree in Financial Regulation & Compliance from Florida State University College of Law, and a Master of Legal Studies from Thomas R. Kline College of Law at Drexel University in two concentrations, Financial Regulatory Compliance and Cybersecurity and Data Privacy. She is also an Accredited ACH Professional (AAP), an Accredited Payments Risk Professional (APRP), and a Certified Anti-Money Laundering Specialist (CAMS).
