Papers by Srawan Kumar KC
Journal of Hospitality and Tourism Insights, 2026
Purpose
This study investigates how ambidextrous management strategies, defined as the simultaneo... more Purpose
This study investigates how ambidextrous management strategies, defined as the simultaneous pursuit of exploration and exploitation, impact organizational innovation and operational efficiency in the tourism sector. It synthesizes existing literature and proposes a future research agenda that expands the scope of ambidexterity beyond organizational strategy to include individual, technological, and contextual dimensions.
Design/methodology/approach
A systematic literature review (SLR) was conducted following PRISMA guidelines, analyzing 73 peer-reviewed articles from Scopus, Web of Science, and Google Scholar. The review identifies thematic clusters and synthesizes findings across organizational, individual, technological, and contextual domains.
Findings
Ambidextrous management strategies enhance both innovation and efficiency in tourism organizations, particularly when supported by digital transformation and knowledge management. Six thematic clusters were identified: organizational resilience, individual ambidexterity, knowledge ambidexterity, family business dynamics, digital technology adoption, and multi-dimensional service interactions. A conceptual framework is proposed to guide future research, emphasizing the need to explore ambidexterity at micro-foundational levels and across diverse tourism contexts.
Research limitations/implications
The study is limited to published literature, excluding industry reports and practitioner insights, which may affect practical applicability. Regional underrepresentation, particularly from Africa and Latin America, constrains generalizability. Future research should incorporate diverse geographical contexts and longitudinal designs to capture the dynamic nature of ambidextrous management in global tourism.
Practical implications
Tourism businesses should invest in ambidextrous capacity-building programs, integrate digital platforms for real-time decision-making, and balance operational efficiency with innovation. These strategies can enhance resilience and competitiveness, particularly for SMEs and family-run enterprises.
Originality/value
This paper offers a comprehensive synthesis of ambidextrous management in tourism, bridging fragmented literature and highlighting underexplored areas such as individual-level ambidexterity, digital technologies, and service innovation. It provides actionable insights for researchers and practitioners seeking to build resilient and innovative tourism enterprises.
Journal of Business and Management Research, 2024
This research examines the key determinants that shape the micro entrepreneurs attitude towards d... more This research examines the key determinants that shape the micro entrepreneurs attitude towards digital banking services in Nepal. The inquiry was conducted through the lens of the extended Technology Acceptance Model (TAM) by including trust and resistance to change as additional variables in the model. Since this study has been conducted for micro entrepreneurs (Safa Tempo drivers, beauty parlor owners, and street vendors) who have low level of education, low technical proficiency, and limited exposure to digital products, understanding their trust levels and propensity for change regarding digital banking is deemed crucial. This study found a significant positive relation between resistance to change and attitude towards digital banking. However, perceived usefulness, perceived ease of use and trust were not found to be positively associated with attitude towards digital banking. The findings of this study will enable Nepalese banking institutions to develop awareness programs aimed at educating and motivating micro entrepreneurs to embrace digital banking, thereby clarifying the benefits, addressing issues of trust and convenience, and ultimately fostering favorable attitudes and enhancing adoption rates. The study outcomes will also contribute to the existing literature by providing nuanced insights about the micro entrepreneur’s attitude towards digital banking services.
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Papers by Srawan Kumar KC
This study investigates how ambidextrous management strategies, defined as the simultaneous pursuit of exploration and exploitation, impact organizational innovation and operational efficiency in the tourism sector. It synthesizes existing literature and proposes a future research agenda that expands the scope of ambidexterity beyond organizational strategy to include individual, technological, and contextual dimensions.
Design/methodology/approach
A systematic literature review (SLR) was conducted following PRISMA guidelines, analyzing 73 peer-reviewed articles from Scopus, Web of Science, and Google Scholar. The review identifies thematic clusters and synthesizes findings across organizational, individual, technological, and contextual domains.
Findings
Ambidextrous management strategies enhance both innovation and efficiency in tourism organizations, particularly when supported by digital transformation and knowledge management. Six thematic clusters were identified: organizational resilience, individual ambidexterity, knowledge ambidexterity, family business dynamics, digital technology adoption, and multi-dimensional service interactions. A conceptual framework is proposed to guide future research, emphasizing the need to explore ambidexterity at micro-foundational levels and across diverse tourism contexts.
Research limitations/implications
The study is limited to published literature, excluding industry reports and practitioner insights, which may affect practical applicability. Regional underrepresentation, particularly from Africa and Latin America, constrains generalizability. Future research should incorporate diverse geographical contexts and longitudinal designs to capture the dynamic nature of ambidextrous management in global tourism.
Practical implications
Tourism businesses should invest in ambidextrous capacity-building programs, integrate digital platforms for real-time decision-making, and balance operational efficiency with innovation. These strategies can enhance resilience and competitiveness, particularly for SMEs and family-run enterprises.
Originality/value
This paper offers a comprehensive synthesis of ambidextrous management in tourism, bridging fragmented literature and highlighting underexplored areas such as individual-level ambidexterity, digital technologies, and service innovation. It provides actionable insights for researchers and practitioners seeking to build resilient and innovative tourism enterprises.