Resolved -
This incident has been resolved.
Aug 5, 23:08 EDT
Update -
We are continuing to investigate this issue.
Aug 5, 22:45 EDT
Update -
Some customers in Singapore are currently unable to withdraw funds on web and mobile due to no available payment methods. Our team is investigating and will provide updates as work continues. All customers' assets remain secure.
Aug 5, 22:45 EDT
Investigating -
We are currently investigating this issue.
Aug 5, 22:37 EDT
Completed -
The scheduled maintenance has been completed.
Aug 2, 22:53 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 21:50 EDT
Scheduled -
Some users may notice connectivity issues when using legacy wss endpoint /v1/order/events. This is due to underlying cloud infrastructure maintenance window for next 4-6 hours.
Aug 2, 21:46 EDT
Resolved -
This incident has been resolved.
Jul 31, 14:15 EDT
Investigating -
Customers may be temporarily unable to deposit or withdraw crypto via the XRP Ledger (XRPL). All customer accounts and funds remain completely secure.
Jul 31, 09:07 EDT
Completed -
The scheduled maintenance has been completed.
Jul 29, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:30 EDT
Scheduled -
We will be performing routine maintenance on our trading systems during the window above.
During this window, customers may experience brief timeouts when executing orders.
Normal service will resume as soon as the work is complete.
We appreciate your support and patience as we are committed to minimizing any disruption, so if you have any questions/concerns, please reach out to us.
Jul 29, 22:10 EDT
Resolved -
This incident has been resolved.
Jul 29, 18:06 EDT
Investigating -
Customers may experience a delay in processing Solana deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
Jul 29, 11:56 EDT
Completed -
The scheduled maintenance has been completed.
Jul 26, 23:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:30 EDT
Scheduled -
We will be performing routine maintenance on our trading systems during the window above.
During this window, customers may experience brief timeouts when executing orders.
Normal service will resume as soon as the work is complete.
We appreciate your support and patience as we are committed to minimizing any disruption, so if you have any questions/concerns, please reach out to us.
Jul 24, 04:41 EDT