Track your order from Microsoft Store
If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.
How to track a Store order made with a Microsoft account
Tip: If you didn't sign in and used Guest Checkout when you created your order, use the Guest Order Lookup instead.
If the status of your order is Shipped, check for a Track Shipping link below the status. Pending orders may require updated information or change of payment method. Recent purchases may not have a status right away. Check back later to see the progress of your order.
How soon will my items ship?
Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12pm, the order will be processed on the next business day.
Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control.
See also
Look up a Microsoft Store guest order
How do I download my digital game or game content?
Need more help?
Contact Support
For pre-sales support, or issues with purchasing, contact Sales support.
How to track a Store order made with a work account
Follow your order from purchase to delivery.
In the Microsoft Store
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Go to microsoft.com and sign in with your work account.
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Select your account icon.
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Select Order history.
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Find and open an order to see status and tracking details.
In Microsoft 365 admin center
For more detail, including carrier and tracking number:
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From Order History, select your order.
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Select Manage this purchase to open it in the Microsoft 365 admin center.
Shipping details
Once your order ships, you may see the following details (when available):
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Tracking number (select it to open the carrier's tracking page).
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Estimated delivery date.
Email notifications
You'll receive emails at your work email address for:
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Order confirmation.
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Shipping notification with tracking number.
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Delivery confirmation (if supported by carrier).
Multiple items
Items may ship separately. Each shipment has its own tracking number - check Order Details for tracking on each.
Troubleshooting
I don't see tracking information
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Tracking appears after your order ships, typically 1-2 business days after ordering.
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If your status still shows "Processing," your order hasn't shipped yet.
Tracking shows "delivered" but I didn't receive it
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Verify the shipping address in Order History.
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Contact the shipping carrier with your tracking number.
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If unresolved, contact Microsoft Support.
Need more help?
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Call Microsoft Sales Support at 1-800-642-7676 (Monday–Friday, 6 AM–6 PM PT).
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