Managed Traceway for teams.

Pricing comes down to two simple meters: a fixed monthly tier for exceptions, and data (logs, traces, spans, metrics, replay) at a flat $0.25/GB after a generous included allowance. There are no per-host or per-seat fees layered on top, and self-hosted Traceway has zero licensing cost.

Architecturally, Traceway uses ClickHouse columnar storage that compresses 1 million daily events into ~2-3 GB per month, keeping the per-GB rate low even at high volume. Everything is in one tool: endpoint performance analytics, exception tracking with automatic grouping and ranking, session replay, distributed tracing, metrics, logs, and AI observability, with a single bill instead of a separate meter per product.

Yes. Traceway is 100% open source with no feature gating. Every feature available on Traceway Cloud works identically when self-hosted. Deploy with docker compose up -d and you're running.

No. Your plan price is fixed, and data is billed at a flat, published per-GB rate with a generous allowance included on every tier. If you approach your data allowance, we notify you in advance so you can decide whether to upgrade or keep going. There are no per-host or per-seat surprises, and we never apply a new rate without telling you first.

All Cloud customers on a paid plan can open GitHub issues that are triaged with highest priority by our engineering team. You talk directly to the people who build Traceway, with no help desk routing. Enterprise+ customers also receive a shared Slack channel with direct access to the team. Self-hosted users are welcome to open GitHub issues and participate in community discussions. We actively monitor and respond.

Each plan includes an allowance for data ingested, covering your logs, traces, spans, metrics, and session replay (for example, 150 GB on Premium). If you stay within it, you only pay the fixed plan price. Beyond the allowance, ingested data is billed at a flat, published per-GB rate ($0.25/GB, dropping to $0.20/GB on Enterprise) with no per-host or per-seat add-ons. We meter the volume you send us, not your compressed storage, so the rate is predictable, and we warn you before you exceed your allowance.

Data is where observability bills usually grow, so that is where Traceway stays lean: a flat $0.25/GB, dropping to $0.20/GB on Enterprise, with no per-host or per-seat fees on top. Your exception plan stays a fixed monthly price. Enterprise+ adds the best volume rate plus a dedicated SRE and a shared Slack channel.

Two things. First, exceptions, billed as a fixed monthly tier (10k free on Starter, up to 200M on Enterprise). Second, data, meaning your logs, distributed trace spans, custom metrics, and session replay, billed by the gigabyte ingested after a generous per-plan allowance. HTTP requests and background task runs are not metered. For example, on Premium you get 1M exceptions and 150 GB of ingested data included for $24.99/mo, then $0.25 for each additional GB.

Yes. Since the underlying software is the same, we can work with you to export your data and migrate to a self-hosted instance at any time. You are never locked into our cloud platform.

No. The code is 100% open source and fully featured. We do not gate features behind the Cloud version. Cloud exists solely for convenience and for users who prefer a managed service over self-hosting.

Cloud is for teams that don't want to self-host. We run the exact same open-source code but manage the infrastructure, updates, and backups for you. Focus on shipping features without maintaining an observability stack.