TM Forum

Data without information is of little value. Turning it into operational knowledge is where the real challenge begins. Network autonomy is already live in production. The priority now is scaling it across networks to deliver consistent gains in resilience, efficiency, and performance. At Innovate Americas, the Autonomous Networks Mission brings together operators to share how they're making that happen. ✅ Real-world autonomy at scale ✅ Proven AI-native architectures ✅ Practical ways to reduce complexity ✅ Lessons from operators moving beyond pilots From AI-native operations and closed-loop automation to cross-domain orchestration and Level 4 autonomy, the focus is on execution, not theory. 👉 Find out more: https://lnkd.in/emy2vdQE How close is your organization to scaling autonomous operations across the network?

Telco leaders aren't waiting. 🚨 58% of the Innovate Americas expo floor is already sold. Already confirmed: Ericsson · Accenture · IBM · Tecnotree Corporation · Blue Planet · Cerillion Technologies · Cisco · Everpure · Pegasystems · Red Hat · Aria Systems · CGI · Databricks · Digitata Networks · Etiya · Hansen Technologies · Kraken · Moody's Corporation · Ocient · OSSera, Inc. · ServiceNow They'll join 1,000+ telco leaders and 120+ speakers in Dallas this October for two days focused on applying AI and automation in practice. 👉 Your competitors are already in the room. Secure your spot: https://lnkd.in/epijDXRC

BLOG | Why AI4CX is the metric that matters most right now At DTW Ignite 2026, TM Forum's Willie Stegmann sat down with Gartner's Michel van Buitenen to discuss the industry's next big challenge: turning AI ambition into measurable customer outcomes. The message was clear: AI for Customer Experience (AI4CX) is rapidly becoming a top CIO priority as CSPs move from AI experimentation to scaling real-world impact. 💡 Only 5% of CSPs have autonomous agents in production today 🤖 AI4CX is emerging as a critical benchmark for the agentic era 📈 Gartner is bringing 200,000+ CX data points and a decade of research into the TM Forum community 🚀 CIOs must modernize legacy systems while accelerating AI adoption at the same time The Race to 2030 won't be won by deploying AI everywhere. It will be won by operators that can align business and IT, measure what matters, and use AI to deliver better customer outcomes. 🔗 Read the blog https://lnkd.in/eMTPP7Ge 🔗 Watch the video https://lnkd.in/eJbeKfNn

The telecom industry has largely agreed where it's heading: AI-driven autonomous networks. The debate now is whether operators can trust AI to make decisions in live environments and prove the business value those decisions create. That's the conversation moving from DTW Ignite to Innovate Americas. In Dallas, you'll hear directly from leaders tackling these challenges inside some of the industry's most influential operators: ✅ Pamela Snively, Chief Data & Trust Officer, TELUS ✅ Andy Markus, SVP, Chief Data Officer, AT&T ✅ Sruthi Nair, Director, Voice Core Engineering & Automation, Boost Mobile ✅ Mauricio Romero, VP, AI & Analytics, Liberty Latin America These leaders are not talking about future possibilities. They're working through the realities of scaling AI, automation, governance, data, and operational change across live environments today. If you're responsible for network strategy, AI, data, digital operations, or business growth, this is where some of the industry's most important conversations will happen. 👉 Discover this year's speakers: https://lnkd.in/egGRVdMv Whose perspective are you most looking forward to hearing in Dallas? 👇 Let us know below

AI ambition + operational reality. Built to scale. 🚀 Everyone has an AI strategy. The challenge is scaling it across live networks. At #InnovateAmericas2026, operators, cloud leaders, and AI pioneers will share what's working in: ✅ Autonomous Networks ✅ Composable IT and Ecosystems ✅ Trustworthy AI and Data Because the future belongs to those moving from proof of concept to production. 📅 October 6–7, 2026 | Dallas Advanced pricing ends August 5 — save $100 on Member and Non-Member passes. CSPs attend free. 👉 Get tickets: https://lnkd.in/ebD4HwBD

CASE STUDY | Most operators don’t have a data problem. They have a context problem. Most telecoms operators can collect vast amounts of network data. But data alone doesn’t provide the context needed for autonomous decision-making. Telstra and Ericsson show what changes when networks can move from information to knowledge. This case study explores how they are laying the foundations for autonomous networks by: ✅ Building a knowledge plane that gives AI agents the context needed to make informed decisions ✅ Using ontologies to create a shared understanding of services, customers and network operations ✅ Enabling intent-driven automation that can reason, adapt and act across domains Read the full case study: https://lnkd.in/eYJ75Dka Sponsored by Ericsson Software

PODCAST | AI can write code 10x faster. For CIOs, the harder job is everything that comes after 💬 “If software development increases by 10x, decision‑making becomes the bottleneck.” — Peter Leukert, Chief Digital Officer, BT Group BT Group is pushing hard on AI across software engineering, customer experience and how the business operates. In this conversation, Joanne Taaffe and Willie Stegmann explore: ✅ AI is changing how software teams learn and grow ✅ CIOs must separate AI hype from real business value ✅ Decision-making speed, not systems, defines progress 💡 Add "jungle guide" to the CIO job description. Navigate leadership through the hype. Find what's real. 👉 Listen to the full conversation: https://lnkd.in/eC29xpjR

Last quarter, two more members successfully validated their AN Level evaluation results using TM Forum’s independent AN Level Assessment Validation (ANLAV) service: 👏 nbn® Australia - Service Assurance - Individual Services 👏 Zain Kuwait - RAN Fault Management, RAN Energy Efficiency Optimization Many other operators have shared their validated AN Level Assessment results publicly, and even more are contributing within the Autonomous Networks collaboration project. See the latest validations, request yours and learn more about the AN Levels here: https://lnkd.in/eGu4xDuV

🚨 NEWS | Mauritius Telecom and TM Forum pioneer trusted Model-as-a-Service (MODaaS) TM Forum and Mauritius Telecom are launching a new collaboration to define how AI models are governed, operated and monetized as trusted services. There is a growing industry trust gap. As CSPs move from AI experimentation to production, confidence is outpacing evidence: — 72% of CSP leaders believe their AI is trustworthy — Only 14% can prove it 💬 “Trust can no longer be claimed. It must be demonstrated.” – Guy Lupo, EVP, Trustworthy AI and Data Mission, TM Forum That gap is now a real constraint on scale: ✅ AI is being deployed into production ❌ Evidence, assurance and accountability are not keeping up MODaaS is designed to close it: ✅ Standard controls for model lifecycle, security and observability ✅ Cost visibility and token-based monetization ✅ A clear path to certification for production-ready AI 💬 “The next phase of AI in telecom will not only be about using models. It will be about operating, governing and monetizing models in ways that customers, partners and regulators can trust.” – Veemal Gungadin, CEO, Mauritius Telecom From confidence to proof. From models to accountable services. 👉 Read here for the full story: https://lnkd.in/eQaNvi8V

BLOG | Self-healing networks and the race to level four: what Verizon and Google are building together. At DTW Ignite 2026, TM Forum CEO Nik Willetts spoke with Verizon and Google Cloud about a bold step toward Level 4 autonomous networks: building the world’s largest temporal digital twin. This isn’t another dashboard. It’s a living, real-time model of the network that is purpose designed to help predict, detect and resolve issues before customers feel them. ⚡ Up to 35% projected O&M cost savings 🤖 AI agents aligned to open TM Forum standards 🌐 Multi-cloud, multi-vendor, production-code collaboration The Race to 2030 won’t be won with incremental fixes. It will be won by operators, hyperscalers and the wider industry building open, trusted, autonomous networks — together. 🔗 Read the blog https://lnkd.in/gkH3TxZ5 🔗 Watch the video: https://lnkd.in/gGy48X-U #AutonomousNetworks #AI #DigitalTwin #Telecoms