Bot interface works fine but be careful on pricing. They don't include VAT but bury the real cost in tiny font at the bottom of the payment page. Scammy
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
i have been using 3 commas for a while, and it's simply outstanding. it makes trading so much easier by allowing me to connect all my exchanges in one place. I can easily set my profit and... See more
Company replied
This is what I call a real help to cut the emotional factor in trading. It’s nice to have a robot that perfectly execute the strategy like I would and won’t feel greed, fomo or any other trading disea... See more
Company replied
This is a sure fire consistent return as long as you go for long term approach and get a fix of short term gains too with plenty of room to adjust your strategy. There is a learning curve but impro... See more
Company replied
Company details
Written by the company
Smart tools for cryptocurrency investors to minimize risks, limit losses, grow profits, and manage their portfolios across multiple exchanges.
Contact info
Laeva 2, 6th floor, 10151, Tallinn, Estonia
- support@3commas.io
- 3commas.io
You should know
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bot interface works fine but caution on pricing
Bot interface works fine but be careful on pricing. They don't include VAT but bury the real cost in tiny font at the bottom of the payment page. Scammy
26 May 2026
Unprompted review
Reply from 3Commas
Hi David,
Thanks for the feedback. We’re glad the bot interface is working well for you.
On pricing/VAT: taxes depend on your country, and the final total (including any applicable VAT) should be shown during checkout before payment is completed. That said, we understand your point about visibility and we’re sharing this with the team to improve the checkout experience.
Please add Mexc.com support!
Guys, you are the best bots platform ever! Please add Mexc.com support! I'm waiting for years.
8 January 2026
Unprompted review
Reply from 3Commas
Thanks a lot, Alex! Really appreciate the kind words!
MEXC support is a popular request, we hear it quite often. We can’t promise timelines, but the team is aware of the demand and it’s on our radar.
Thanks for sticking with us and for sharing the feedback.
Disappointing AI Assistant Limits and Poor Support for New Users
I was initially excited about 3Commas – the platform has powerful tools for crypto trading, and they heavily promote their AI Assistant as a key feature to help users set up bots and navigate the interface.
However, they fail to clearly disclose that the AI Assistant is severely limited to 1 million tokens per month across all paid plans. In reality, this equates to only about 500–1000 queries per month (roughly 500 full questions and answers), which runs out extremely fast for beginners.
As a new user on a paid yearly subscription, I relied heavily on the AI during my first day to set up a DCA bot. The assistant often gave outdated advice because it wasn't fully synced with the current platform interface – suggesting features or buttons that no longer exist or had moved. Midway through setup, before my first day was even over, it suddenly stopped and informed me I'd hit the monthly limit. I was left completely stranded with no guidance.
Customer support was unhelpful. They repeatedly used the "financial advice" excuse to avoid assisting with bot setup or performance issues, even for basic troubleshooting. When a bot I managed to start performed poorly due to my lack of support, I quickly lost around $500. No one seemed to care.
I politely emailed requesting a one-time token extension as a new customer, but it was flatly denied with a generic "it's not possible" response.
Overall, this feels like misleading marketing and zero flexibility for paying users. Great tools in theory, but the hidden limits and indifferent support made my experience frustrating and costly. Not recommended for beginners.
Update (January 8, 2026):
3Commas replied publicly to this review within hours - far faster and with more engagement than any of my earlier private support attempts. Emails took days with generic denials and no solutions, the Telegram group instantly restricts new users from posting, and comments on their X account were completely ignored.
This sudden attention only came after the review went live and I requested a refund. It sadly confirms my original point: meaningful help wasn’t available when I needed it most as a stranded new user, but appeared quickly once the feedback became public.
I’m glad they’ve acknowledged the need for better limit visibility, onboarding, and AI accuracy. I’ll follow their suggestion and email support again, referencing this review.
Potential users - especially beginners relying on the heavily promoted AI Assistant - should know the 1 million token limit (roughly 500–1000 queries) can exhaust extremely fast. In my case, it ran out before my first day ended, leaving me without guidance for the remaining 29 days, mid-bot setup.
6 January 2026
Unprompted review
Reply from 3Commas
Hi Anthony, thanks for taking the time to share this. I’m really sorry your first experience felt this frustrating.
You’re right that the AI Assistant has monthly usage limits, and we agree this needs to be clearer upfront, especially for new users who rely on it during setup. We’re actively working on improving both the visibility of these limits and the onboarding flow so users do not run into surprises mid setup.
On the product side, the AI Assistant is meant to help explain features and workflows, but it is not a replacement for hands on setup guidance or trading decisions. That said, outdated UI references are not okay, and this feedback is valid. We’re continuously syncing the assistant with interface changes to avoid exactly this kind of situation.
Regarding support, our team cannot provide trading or performance advice, but they should still help with platform usage and basic troubleshooting. If that didn’t come across clearly or felt dismissive, that’s on us.
Since we can’t match this review to a specific support conversation from here, I’d really appreciate it if you could reach out to support@3commas.io and reference this review. The team can take another look at your case and see what can be done.
Thanks again for being direct about what didn’t work. Feedback like this is what helps us improve, even when it’s tough to read.
The bots themselves work within the…
The bots themselves work within the parameters as they should. Unfortunately, they cannot report the actual exchange fees taking place. For example kraken users, whom pay for $0 fees monthly up to 10000usd, are reported false information, making the system unusable for accounting and tax purposes. The only real way is to get the exchange data directly which makes their system completely obsolete.
28 December 2025
Unprompted review
Reply from 3Commas
Thank you for taking the time to share the details.
3Commas isn’t intended to be the source of record for accounting or tax reporting. For these purposes, your exchange's trading report is the most reliable source of data.
That said, we understand why this is frustrating. The fee figures shown in 3Commas are based on what the exchange API returns and/or the standard fee schedule. Some exchanges apply tiered pricing, promotions, or volume-based discounts that aren’t always reflected correctly or immediately via API, so the fee shown in 3Commas may differ from what the exchange ultimately charges.
If you’re open to it, we’d be happy to look into your case specifically. Please contact us at support@3commass.io with your 3Commas email address/user ID, and a few examples of orders (including the timestamp and pair), and we will look into your request.
3commas new dishonest pricing plans
I'm a customer of 3commas for more than 4 years and I'm totally satisfied with their product, features and overall functionality. On the technical side they have done a great job!
Where I believe they suffer is at their marketing strategy and their pricing schemes. They have released a number of different pricing plans during those years, every one worse than the previous one.
But their last pricing scheme announced recently, is a total scam. You can see plans with regular price $200/month offered for a few days with a 70% discount at 60$/month! Previously free, very limited plans are now offered at $20/month but reasonably priced, useful plans, offered before, are no longer offered!
So for old customers that we had a regular plan with $50/month and with features we needed and we were using, they now force us to pay $200/month without having the option to stay at our current plan and features. But they had committed when we purchased the plan that as long as we renew it every year the price and features will remain the same!
I find those tactics very dishonest and I urge 3commas to offer similar plans as before with useful features and reasonable, steady pricing. Not misleading, short time special offers that when they expire the price goes up 3-4 times!
20 December 2025
Unprompted review
Reply from 3Commas
Hi Antonis, thanks for taking the time to share detailed feedback and for being with us for so long.
It’s great to hear that the product itself has been working well for you over the years. That matters to us.
On pricing and plans, I want to clarify a few things that may not have come across clearly.
We recently introduced a new plan structure to simplify things and support long term development. This did not cancel any active subscriptions early. Existing users keep their paid access until the end of their current period. Legacy plans are being migrated to the new Starter, Pro, or Expert plans without shortening remaining time.
The new plans are not meant to remove value but to set clearer limits, improve performance, and support ongoing development. Higher priced plans reflect expanded limits, more active bots and deals, futures support, and human support. Temporary discounts are used to help users transition, not to inflate prices artificially.
Free and very old limited plans were phased out because they could not be supported sustainably anymore. This change was about keeping the platform stable and improving reliability for active traders, not about taking features away mid term.
That said, we fully understand that pricing changes can feel frustrating, especially for long time users. Your feedback about communication and perceived value is fair, and it has already been shared internally.
If you’d like, our support team can also review your specific subscription history and explain exactly how the migration applies to your account.
Thanks again for being honest with us.
On the 8th of November
On the 8th of November, they confirmed via chat that they had submitted a refund request to Paddle.
Two days later, Paddle sent me an email stating that my refund request had been declined.
Since then, up until today, the 15th of December, I have repeatedly contacted 3Commas via their chat.
Their only response has been that they have sent the refund request to Paddle and that I need to wait.
I also requested a written confirmation via email from 3Commas stating that the refund request was submitted, but they have never replied.
So far, after one week, I have neither received my refund nor any confirmation that the refund will be processed.
8 December 2025
Unprompted review
Reply from 3Commas
Hi, thanks for sharing this and sorry for the confusion and delay here.
We’ve checked this case internally. The refund has already been issued on our side and sent to our payment provider. In most cases it’s processed quickly, but depending on the bank, it can take up to 3 to 5 business days to appear on your statement.
Our support team is monitoring this with the provider and staying in touch until it’s fully reflected. If you don’t see the refund after that window, please reach out again and we’ll follow up right away.
Appreciate your patience while this is being finalized.
Real help
This is what I call a real help to cut the emotional factor in trading. It’s nice to have a robot that perfectly execute the strategy like I would and won’t feel greed, fomo or any other trading diseases, preventing me from being truly successful. For crypto that require even faster decision making and emotional resistance, such services are irreplaceable. And btw it’s reliable too.
18 November 2025
Unprompted review
Reply from 3Commas
Hi Bach Hai,
It is fantastic to hear that our tools are helping you stick to your plan by taking emotions like greed and FOMO out of the equation. You hit on a major point because maintaining discipline is often the hardest part of crypto trading, so we are glad our bots are providing that stability for you.
We will keep working hard to ensure the platform executes your strategies perfectly. If you want to share more about your setup or connect with other traders, come say hi in our Telegram group: https://t.me/Community_3Commas
Great, but not with Kraken
The idea is great, the interface is brilliant and the smart trades are genius. Unfortunately, the API execution lag on Kraken, my chosen linked exchange, is so terrible as to make 3commas pretty much unusable. I'll give it another shot in a year or two, but I do have to compliment them on the partial refunds on annual subscriptions. Zero fuss.
5 November 2025
Unprompted review
Reply from 3Commas
Hey Igor, thanks for sharing your thoughts. You’re right, API execution speed can vary between exchanges, and Kraken often has higher latency for third-party connections.
3Commas doesn’t control order execution on the exchange side, but we keep improving how our system communicates with each one. If you give it another try, you might get a smoother experience using Binance, OKX, or Bybit since they usually perform better with SmartTrades and bots.
We’re glad the refund process was quick and easy, and we hope to see you back trading with us soon.
Trully dissappointed
Trully dissappointed. No more customer service is present only AI. Every time I find glitch in their software I have to go circles and circles until a human picks up. Same anoying copy paste answers and long waiting for the resolve. Now 3commas forcing new price plans which is insane. After all those years we were with you everything you do goes against us. Thanks 3commas, better switch to Altrady.
4 November 2025
Unprompted review
Reply from 3Commas
Hey Darilis, we’re sorry to hear this. The AI assistant is there to help with quick answers, but real support agents are always available too.
You can escalate to a live agent using this guide: help.3commas.io → “How to escalate your issue to a live agent,” or just email us at support@3commas.io.
If you share the glitches you mentioned, our team will check them right away.
been running bots over a year
been running bots over a year, no hiccups. great bots
15 October 2025
Unprompted review
Reply from 3Commas
Hey Lenny, thanks for trading with us for over a year. Glad to hear your bots run smoothly and deliver consistent results. You’re welcome to join our Telegram community anytime: https://t.me/Community_3Commas
Great trading bots
Great trading bots. Very customizable. A lot of choices. Great market information, very nice charts for technical analysis. Like the Trading View tools. Makes trading easy.
10 October 2025
Unprompted review
Reply from 3Commas
Thank you, JW. It’s great to know you’re enjoying the customization and analytics features. We’ve worked hard to combine automation with a TradingView-style experience that makes trading easier and more efficient. You can join our community and share your favorite setup here: https://t.me/Community_3Commas.
3Commas has become an essential part of…
3Commas has become an essential part of my trading life — automation, precision, and peace of mind in one platform.
1 October 2025
Unprompted review
Reply from 3Commas
It’s great to know 3Commas has become part of your trading routine, Engin. We’ll keep refining automation and precision tools to help you trade with confidence. Join us on Telegram: https://t.me/Community_3Commas
Reply from 3Commas
Glad you like how everything comes together in one place, Don. We’re always improving aggregation to make trading even smoother. Join our community anytime: https://t.me/Community_3Commas
Very easy to use and secure
Very easy to use and secure. Data analysis is great.
4 October 2025
Unprompted review
Reply from 3Commas
Hi Robin, great to hear you find 3Commas easy to use and secure. We’re glad the data analysis tools help you trade with more confidence. Join our Telegram community to connect with other traders: https://t.me/Community_3Commas
Automation options and SmartTrades
So many different options for automation with options of creating your own. SmartTrade is what I use most. Being able to set up a buy and sell at the same time is much more profitable, you won't miss that sell point when you are sleeping.
3 October 2025
Unprompted review
Reply from 3Commas
Dawn, we’re thrilled to hear how much value you’re getting from SmartTrade. The ability to set both buy and sell orders together is exactly why we built it, so traders like you can stay confident even when the markets move overnight. It’s great to know automation is making your trading more profitable and less stressful. Thanks for trusting 3Commas to support your strategies. Come share your trading wins and tips with our community on Telegram: https://t.me/Community_3Commas.
pure beauty :) thank You
3 October 2025
Unprompted review
Reply from 3Commas
Zdenko, we love how you described your experience as “pure beauty.” It means a lot to us and keeps us motivated to deliver tools traders enjoy. Feel free to connect with our community on Telegram: https://t.me/Community_3Commas.
Really positive experience with the…
Really positive experience with the software. Reliable and good working:)
3 October 2025
Unprompted review
Reply from 3Commas
Hellen, we’re glad to hear the software feels reliable and works well for you. That’s exactly what we aim for as we keep improving the platform. You’re welcome to join our community on Telegram: https://t.me/Community_3Commas
.
Technical and customer assistance is…
Technical and customer assistance is the best of the best. The onboarding assistance is an educative effort rather than just onboarding. I will not hesitate to recommend them to anyone looking for trading Bot.
29 September 2025
Unprompted review
Reply from 3Commas
Nicholas, we’re glad to hear our support felt more like true guidance than simple onboarding. Your feedback shows us we’re on the right path, and it inspires us to keep improving for traders like you. You’re always welcome to join our community on Telegram: https://t.me/Community_3Commas.
Realy super
2 October 2025
Unprompted review
Reply from 3Commas
Your “really super” feedback made our day. Glad you’re enjoying the platform. Join us anytime: https://t.me/Community_3Commas
Reply from 3Commas
Great to hear you find us reliable and accessible, that’s exactly what we aim for. Come connect with other traders: https://t.me/Community_3Commas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.