Conference Presentations by James Norman
Presentation given at FAA Aviation InfoShare, April 2019
Papers by James Norman
Hindsight 35, 2023
Improving our understanding from safety reporting is part of the raison d'etre of Just Culture, a... more Improving our understanding from safety reporting is part of the raison d'etre of Just Culture, and voluntary reporting has a critical role. Comparing the attitudes and behaviours of pilots, dispatchers, air traffic controllers, and maintenance personnel, James Norman finds important differences between the groups, shedding light on the challenges and opportunities ahead.
KEY POINTS
Voluntary reporting is critical to understand safety hazards and the health of a safety management system. This study found that principles of Just Culture in the US have not permeated significantly beyond pilots and dispatchers. Maintenance and ATC personnel reported a lack of resources and opportunities for remediation, with reporting programmes often being punitive or perceived as such. All employee groups expressed frustration over a lack of feedback after reporting, discouraging further reporting. A positive Just Culture mitigates this frustration.
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Conference Presentations by James Norman
Papers by James Norman
KEY POINTS
Voluntary reporting is critical to understand safety hazards and the health of a safety management system. This study found that principles of Just Culture in the US have not permeated significantly beyond pilots and dispatchers. Maintenance and ATC personnel reported a lack of resources and opportunities for remediation, with reporting programmes often being punitive or perceived as such. All employee groups expressed frustration over a lack of feedback after reporting, discouraging further reporting. A positive Just Culture mitigates this frustration.