We’re no longer receiving two-step verification codes

  • moederenik

    (@moederenik)


    1 month, 3 weeks ago

    We’re no longer receiving two-step verification codes in our inbox. We’ve checked everything, but nothing was found in our spam folder or on the mail server. Now, if I want to log in, I have to disable the plugin in the WordPress app first. Then I can log in again!

    The page I need help with: [log in to see the link]

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  • Plugin Support Pawel [SolidWP Support]

    (@solidwppawel)

    1 month, 3 weeks ago

    Hi @moederenik,

    This is a common issue with WordPress email delivery. By default, WordPress uses the PHP wp_mail() function to send emails, including two-factor authentication codes. This method is notoriously unreliable — emails often get blocked or lost because the sending server isn’t recognized as a legitimate mail server.

    The best solution is to use an SMTP plugin that routes your emails through a dedicated email service. I’d recommend Solid Mail — it’s free and made by the same team behind Solid Security:

    https://wordpress.org/plugins/wp-smtp/

    Once installed, connect it to an SMTP provider (your hosting email, Gmail SMTP, or a transactional service like Mailgun or SendGrid), and your 2FA codes should start arriving reliably.

    As an alternative, you could also switch your two-factor method to an authenticator app (like Google Authenticator or Authy) instead of email — app-based codes don’t depend on email delivery at all.

Viewing 1 replies (of 1 total)

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