EXL

The 2026 EXL Enterprise AI Study surveyed 322 U.S. executives and found that while AI adoption is now the norm, only roughly 10% of organizations qualify as true AI Leaders. The gap between perceived maturity and actual performance is not just a blind spot, but a risk. What sets Leaders apart is execution. They have moved beyond pilots, embedded AI into their core operating models, and built the data foundations needed to scale. They are also seeing real returns: stronger customer engagement, lower operating costs, faster data processing, and measurable financial gains. Read the full report to learn more. Link in comments.

Madhavi Dahanukar (She/Her), Executive VP and Global Head of Operations at EXL, has been featured in the 𝘊𝘢𝘳𝘦𝘦𝘳 𝘓𝘢𝘥𝘥𝘦𝘳 profiling column in 𝘛𝘪𝘮𝘦𝘴 𝘛𝘦𝘤𝘩𝘪𝘦𝘴, The Times of India's technology supplement. The feature highlights Madhavi’s remarkable professional journey, reflects on the experiences that have shaped her leadership philosophy, and shares insights from leading global teams across geographies and transformation initiatives. Her story is a powerful reminder that leadership is built through curiosity, continuous learning, and a commitment to enabling others to succeed. #AcceleratingImpact #ThoughtLeadershipAtEXL

On the ground at the ACA International Convention & Expo 2026, Mike Walsh from EXL is sharing what’s happening now in AI-powered collections and recovery. From smarter outreach strategies and real-time decisioning to improved customer engagement and operational efficiency, AI is rapidly changing the collections landscape. If you attended ACA and want to learn more, connect with our team and see how organizations are putting AI into action across collections operations. #ACA2026 #Collections #CustomerExperience #FinancialServices

One of the most thought-provoking questions from our webinar was: "With AI evolving so quickly, how do organizations make adoption decisions today without worrying they'll be outdated tomorrow?" Hear what Jay N. had to say about taking a thoughtful, phased approach to AI adoption—one that balances innovation with business impact, organizational readiness, and long-term goals. Watch the webinar to hear the full conversation. Link in comments.

EXL leaders are shaping the conversation on enterprise AI. From the intent to acquire iMerit for stronger model training to a new office in Chennai, EXL is expanding what data and AI can deliver. Across recent features, EXL voices explore what closes that gap: agentic AI over prompt-based assistants, data as the foundation of performance, and the shift from AI strategy to measurable workforce impact. Explore the full articles via the links in the comments below.

AI is accelerating the evolution of the CFO role faster than many anticipated. Stephanie Sprouse, CFO of NAES, recently joined Narasimha Kini, EVP at EXL, to discuss how AI is reshaping finance operations, forecasting, and controls. Their conversation covered several important themes: • AI-driven improvements in order-to-cash efficiency • Faster insights for forecasting and scenario modeling • Why having the right data and the right partner is critical to success The organizations seeing the greatest impact are those pairing the right technology with the right expertise. The result is greater speed, sharper insights, and stronger working capital management. Watch how NAES and EXL are accelerating finance transformation with AI. Link in comments.

AI is changing the healthcare fraud landscape in more ways than one. Kurt Spear CFE, CISSP of Highmark explains how AI is helping teams review more claims, improve accuracy, and identify errors more efficiently. By reducing the manual effort required to review records and claims, teams can focus their expertise where it has the greatest impact. At the same time, the technology is making fraud schemes more sophisticated and easier to execute. As AI becomes more accessible, organizations need to think not only about how it can improve operations, but also how it can change the risks they face. The challenge is not whether to use AI, but how to use it responsibly while staying prepared for what comes next. Hear more from Kurt on EXL's podcast, Make It Real. Link in the comments. #AIInHealthcare #FraudDetection #ResponsibleAI #PaymentIntegrity #DigitalTransformation

Dispute resolution has become a strategic control point for banks. Every dispute now affects more than operational efficiency—it influences customer trust, fraud risk, regulatory compliance, and the overall cost of doing business. Yet many institutions are still relying on fragmented systems, manual handoffs, and disconnected workflows that struggle to keep pace with rising payment volumes and evolving customer expectations. Traditional automation has improved individual tasks. Agentic AI takes the next step by orchestrating the entire dispute lifecycle, helping banks deliver faster, more consistent, and more transparent outcomes while strengthening governance and reducing operational costs. Swipe through to explore how dispute operations are evolving from a cost center into a strategic advantage, then read our latest article to learn how leading banks are rethinking dispute resolution for the AI era. Link in comments. #AgenticAI #DisputeManagement #FinancialServices #FraudPrevention

We recently hosted an exclusive marketing and communications roundtable in collaboration with nasscom, bringing together senior leaders across marketing, communications, digital transformation, and business. The session, "𝗙𝗿𝗼𝗺 𝗦𝗶𝗴𝗻𝗮𝗹 𝘁𝗼 𝗧𝗿𝘂𝘀𝘁: 𝗛𝗼𝘄 𝗕𝟮𝗕 𝗺𝗮𝗿𝗸𝗲𝘁𝗲𝗿𝘀 𝗰𝗮𝗻 𝘁𝘂𝗿𝗻 𝗮𝗻𝗮𝗹𝘆𝘀𝘁𝘀, 𝗶𝗻𝘃𝗲𝘀𝘁𝗼𝗿𝘀, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀, 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀, 𝗮𝗻𝗱 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝘃𝗼𝗶𝗰𝗲𝘀 𝗶𝗻𝘁𝗼 𝗼𝗻𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗲𝗻𝗴𝗶𝗻𝗲," featured a keynote by Shirley Macbeth, Chief Marketing Officer, EXL, and was moderated by Neha Kumaar Garg, Vice President, Marketing & Communications, EXL. Participants discussed: • Stakeholder trust and reputation management • Product differentiation • Marketing as a strategic growth engine Thank you to all who attended. We were also glad to have Amit Verma, Deputy Director & Regional Head, North India, and Devanshu Mehrotra, Client Engagement Lead, from Nasscom partner with us in convening this discussion. #ThisIsEXL #AcceleratingImpact

I'm honored to be named one of India's Most Influential People Shaping AI in 2026 by AIM. This recognition reflects the incredible work of the entire EXL team. Over the past year, we've upskilled more than 86% of our global workforce in AI and data, delivered nearly 800,000 hours of AI training, and enabled over 25,000 employees to build thousands of AI agents and workflows through our internal AI innovation platform. We've also expanded our enterprise AI offerings through platforms such as EXLerate.ai and EXLdata.ai, helping organizations accelerate AI adoption by combining data, context and trusted execution. Thank you to AIM for this recognition, and to every EXL team member who makes this work possible every day. https://lnkd.in/gPDpd_nz #AI #EnterpriseAI #AIM100 #AILeadership