Incident IQ

Manually auditing 55,000+ active classroom devices across multiple campus sites leaves massive data holes. Achieving total inventory accuracy across dozens of schools can feel out of reach. That's why Spencer Kiper, Ed.D., Ed Tech Specialist at Caddo Parish Public Schools, turned to iiQ to standardize his search tracking fields inside a central dashboard. Hear how this shift helped his district bring every single school site to over 99% audit compliance for the first time ever. Learn more about iiQ Assets: https://buff.ly/AeKz4i2

Is your district's IT team ready for the first week of school? Device resets, account access issues, and network strain all hit at once when students and staff return. The K-12 IT Back-to-School Readiness Checklist breaks down what to check before the rush starts. Get the checklist: https://buff.ly/ADygzKg

There's a moment every K-12 IT leader knows: week two of school, the queue is growing faster than it's closing, and the team is already running on empty. What separates districts that recover from ones that stay buried isn't how hard their teams work. It's whether the process absorbs the volume, or the people do. High-performing districts get there with three things: 1. Structured intake that eliminates incomplete submissions 2. Rules-based routing that removes the manual triage bottleneck 3. Connected data so technicians aren't chasing context before every resolution Read how Carroll County, Austin ISD, and Henderson Collegiate put it into practice: https://buff.ly/slZNaqF

Back-to-school doesn't break K-12 IT teams. Fragile processes do. Spreadsheets, email intake, and disconnected systems don't fail because volume spikes. They fail because they were never built to scale. We broke down where operations crack under BTS pressure and what high-performing districts do differently. See what separates districts that absorb the surge from those that don't: https://buff.ly/5FvMphD

Summer is the only real window K-12 IT teams get to prepare, and with ESSER funding gone, fall deployments have to be planned with less margin than ever. Whether your district is sustaining a program or building one from scratch, the decisions you make now will determine how the school year runs. We put together a breakdown of what works, what stalls programs, and what the strongest districts do differently. Read the article: https://buff.ly/qyYuAz3

Today’s the day! Join us at 1:00 p.m. for our in-booth session with Osceola County Schools Technology Asset Manager Eduardo J. Coello A. Hear how his team uses iiQ to support the workflows that keep 60,000 students and 7,000 staff connected. Grab your Explorer Pass at the booth now. We’ll draw the raffle winner at the end of the session. See details: https://buff.ly/Qiav1aM

We’re live at ISTE 2026! Here’s what’s happening at Booth 1712: ✅Enjoy lattes on us at the SaaS-y Sips cart ✅Grab your Explorer Pass for a chance to win ✅Don’t miss our in-booth session with Osceola County Schools Technology Asset Manager Eduardo Coello Amado and iiQ’s Emily Stapf on June 30 Our team is here to walk you through how iiQ helps K–12 districts streamline support and keep operations running smoothly. See everything that’s happening: https://buff.ly/OOocDgx

K–12 IT teams are managing more devices, more users, and more complexity than ever. Districts across the country are scaling IT with iiQ IT Pro and AI Ticket Assistant — and the results speak for themselves. Read the full announcement. https://buff.ly/Ninesta

R.T. Collins, CEO of Incident IQ, recently joined the K12 Tech Talk Podcast to tackle some of the most pressing questions facing K-12 IT leaders today. The episode digs into how AI can improve the accuracy and efficiency of IT support ticket intake and how districts should evaluate the risks and rewards of vibe coding before any application touches student data or critical systems. It also explores what qualities define the most effective K-12 technology leaders. A worthwhile listen for district IT leaders. Listen here: https://buff.ly/767EIn9 Learn more: https://buff.ly/a3bhO1L

Managing hundreds (or thousands) of Chromebooks across your district? There's a better way. Our guide breaks down everything K-12 IT teams need to know about Chromebook management at scale. Read it before the next school year starts: https://buff.ly/tZL88Je