Sanas

🎙️ New episode of The Tech Matchmaker Podcast dropping soon! Next week Gina Gibson welcomes back Tiffany O'Malley, who leads partnership sales at Sanas, the speech understanding platform on a mission to let the world communicate clearly no matter where someone lives or how they sound. Tiffany didn't come alone this time. She brought three of Sanas' own agents on screen, live, from three different countries, to show the tech working in real time instead of just talking about it. Tiffany opens up about:  🎙️ A live, unscripted demo of Sanas removing an agent's accent in real time, no delay, no script  🌍 A full conversation happening in two different languages at once, live on camera  🎧 What happens when a standard, noisy contact center call gets turned into something that sounds studio recorded  🤖 A brand new product that puts real time insight directly on an agent's desktop, introduced for the first time at CCW Vegas  📈 What a recent acquisition means for where Sanas is headed next, well beyond the contact center If you've ever wondered whether AI can actually fix the friction that comes with outsourced customer service, this is the episode that shows it happening live. 📅 Episode drops 7/28  📎 Follow us here on LinkedIn for insights and updates  📺 Subscribe on YouTube: https://lnkd.in/gBgyvBag  📩 Want to learn more? Reach out to Gina Gibson at info@thnkforward.com #TechMatchmaker #GinaGibson #ThinkForward #CCaaS #ContactCenter  #Sanas #SpeechAI #AccentTranslation #CustomerExperience #ContactCenterAI #VoiceTechnology #CXInnovation #BPO #ContactCenterTechnology #AIinCX #LanguageTranslation #SpeechEnhancement #WorkforceTechnology #CXLeaders #TechPodcast #OutsourcingStrategy #VendorMatchmaking #FutureOfCX #BusinessPodcast #CEOInterview 

Double-digit performance lift. 📈 That's what happened when @Quinstreet rolled out @Sanas across their contact center. Better agent experience. Better customer experience. Real numbers. 🔥 #Sanas #CX #ContactCenter #AI

Sanas no longer needs me to sell it. For six years, every path into our product ran through a human being. A demo, a pilot, a procurement cycle, and usually me. I took 106 flights in 2024 doing exactly that, selling one boardroom at a time. I once wrote here that Sanas does not have a PLG motion, and I meant it. Today the Sanas Developer Platform is live, and that sentence is retired. Anyone can create an account, get an SDK key, and drop real-time speech capabilities into the pipeline they already run. Audio cleaned before it reaches anything downstream, cutting word error rates by up to 40 percent in noisy environments. Accents translated in real time while the speaker's voice stays their own. Conversations translated across 30+ languages at roughly three seconds of latency. Enterprise-first was never an ideology. It was sequencing. You earn the right to open a platform by proving it at scale first, and a million daily users across the Fortune 100 is that proof. Fortune 100s were our first users. A college kid can be our next one. Sanas started as a college project at Stanford six years ago. Today, the next one can be built on top of us. The documentation is live at https://lnkd.in/dNDZdy2E Maxim Serebryakov, Anant S., Shawn Zhang, Saralynn, Monal P., Ofer Ronen, Ashish Nagpal, Hari Prashanth, Michael L. Johnson, Samantha Fein, Andrés Pérez Soderi, Marty Massih Sarim

Telcos have spent $38 billion on AI. Most have nothing to show for it. Jensen Huang has been on every telco stage over the past two years. They are buying his chips. Building the infrastructure. And then the pilots sit. Fast facts: 📉 90% of telco executives are confident they can win with AI 🛑 70% have not deployed a single thing in production 💸 The money flows to NVIDIA. The revenue does not flow back to the operator. The operators who are winning fastest are not starting with AI apps. They are putting Jensen's chips to work where it matters most: directly in the network. Network-layer AI, not app-layer first. Zero friction. Immediate scale. A moat no software company can replicate. And it is already generating revenue for the 30% who figured it out. Issue #6 of The AI Telco covers the $38 billion mistake and exactly what that winning playbook looks like. Subscribe above ↑ #AITelco #Telecom #TelcoAI #NVIDIA #AI #DigitalTransformation #5G