SundaySky

3 moments in CX that quietly determine whether a customer stays or leaves. Swipe to see where personalization changes the outcome Want to start with moment one? Grab our Onboarding in a Box bundle (5 ready-to-use templates + ROI data) linked below 👇

What if every customer got an answer built around their exact question before they ever picked up the phone? 📞 That's what personalized video does to support volume. More on how it works 👇

A marketing campaign gets approved on Monday. The offer's good for five days, but producing a video would need three weeks. 🫠 According to Wyzowl, 63% of marketers are now using AI to fix exactly this problem. AI can provide a first video draft, voiceover, and even imagery (goodbye, studio booking), so speed stops being a dealbreaker. But speed alone doesn't convert. Fast AND personal is the unlock here. 🎯 We broke down how that pairing works (with the results behind it) in this week's blog. Link's in the comments. 👇

Almost every CX team we talk to wants better onboarding video. But there's a hurdle in "where do I start?" Enter: Onboarding in a Box A quick, all-in-one solution to launching customer onboarding video fast. Includes: ✅ 5 ready-to-customize onboarding video templates ✅ An onboarding checklist to help you launch fast ✅ ROI and benchmark data to build your case to execs ✅ A best-practices eBook with the thinking behind it all; and more It's all free — link's in the comments. Curious: what's stalled your team's video? Templates, time, proof it'll work? Share below!

I really enjoyed this McKinsey & Company article on the future of personalized marketing. One takeaway stood out: Personalization is no longer a marketing tactic. It's becoming the operating model for growth. For years, marketers have talked about "the right message, to the right person, at the right time." AI is finally making that vision achievable at scale. McKinsey highlights two capabilities that will separate leaders from followers: 🎯 AI-driven audience targeting and decisioning 🎯 Generative AI creating relevant content at scale What resonated with me is that the conversation is moving beyond simply targeting the right audience. The real opportunity is delivering different creative experiences to different people based on who they are and what they care about. That's exactly why I'm excited about the work we're doing at SundaySkySundaySky Advertise. We're helping brands move beyond static creative by delivering personalized video experiences that adapt messaging, products, offers, imagery and calls-to-action for different audiences - all while measuring real business outcomes like engagement, conversions, ROAS and incremental lift. The winners over the next five years won't necessarily have the biggest media budgets. They'll be the organizations that can combine data, AI, creative and measurement into one connected personalization engine. Excellent read for anyone thinking about where marketing is heading. What's your take? Is true personalization finally becoming practical at enterprise scale? https://lnkd.in/grcEqt69 #AI #Marketing #Personalization #GenerativeAI #DigitalAdvertising #AdTech #MarTech #CustomerExperience #VideoMarketing

The perfect videos, for the right audience, every time. Across marketing, CX, onboarding, and renewals. Learn more about SundaySky's video personalization technology: https://lnkd.in/gADa99iG #personalizedvideo #cxvideo #marketingvideo #videotechnology #enterprisevideo #sundaysky

We're at Forrester CX Forum East in New York City today! 🗽 If you're here, come find us at Booth #2. We'd love to chat about how SundaySky is helping brands deliver personalized video experiences at scale. Catch a short demo for your chance to win Yankees or Mets tickets!  See you in Brooklyn! 👋 #ForresterCX #CXForumEast #CustomerExperience #CXVideo

“When CX teams can use AI video technology to create one great video, and then personalize it for 1,000, or 10,000, or 1 million people, and every customer gets a unique experience – that unlocks power. That unlocks scale.” Our VP of Marketing Brendan Cournoyer recently spoke with CX Today about how #CustomerExperience teams can get better outcomes by combining AI video with personalization. Watch it here: https://lnkd.in/eDvHsJxF More info: https://lnkd.in/extn_fkD SundaySky #aivideo #enterprisevideo

Hey Charlotte! If you're at the Digital Marketing for Financial Services event today, come find us! 👀 We're set up in the exhibit hall and we'd LOVE to chat about personalization, video, and all things digital marketing. Whether you want to talk shop, swap ideas, or just meet the team — we're your people. 🙌 Swing by our booth and say hi. Good conversations guaranteed. 😄 See you on the floor! #DMFS #DigitalMarketing #FinancialServices