There's still time to join the team behind Support Driven Expo Chicago 2026. We're still looking for volunteers to help create a great experience for attendees this August 24–26. Whether you're joining us in Chicago or volunteering remotely, it's a great way to meet fellow support professionals, give back to the community, and be part of what makes Expo special. As a thank you, all volunteers receive a complimentary Expo ticket. Interested? We'd love to have you on the team. Apply here: ➡️ https://lnkd.in/dbsZE-6H
Support Driven
Information Services
Everywhere, ALL 9,185 followers
Transforming careers in customer support
About us
Support Driven is an online community of more than 13,000 members who care deeply about support. We ask questions, share expertise, and help each other via the Support Driven Slack, supportdriven.com, and at events like SD Expo and SD Leadership Summit (formerly SUPCONF events). Support Driven as a company is small and exists to serve our community of customer support professionals. We are dedicated to support as a career and to transforming the customer support industry. Core Values - Safe belonging - Community - Sustainability - Collective learning and inquiry - Substance Safe belonging: we are a welcoming, friendly, compassionate, and inclusive community who aim to create a space where community members feel they are among friends. Community: we are people-first, and everything we do is in service to the community. Sustainability: we're not here to maximize profits or shareholder value. We're here to sustainably create products and services for the community. We are not "go big or go home", we are small and steady. Collective learning and inquiry: we are helpful and feel safe asking for help. We share expertise. We mentor. We understand not everyone's company is the same, and we know the answer is often "it depends": we share our experience while also being inquisitive to highlight the unique needs of each company. Substance: we don't focus on growing the number of SD users, we focus on growing the value of what we do for the people in our community. We carefully consider projects, expenditures, and sponsorships to ensure that they are substantive and add worth rather than flash.
- Website
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https://www.supportdriven.com/
External link for Support Driven
- Industry
- Information Services
- Company size
- 2-10 employees
- Headquarters
- Everywhere, ALL
- Type
- Privately Held
Locations
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Primary
Get directions
Anywhere Street
Everywhere, ALL 00000, US
Employees at Support Driven
Updates
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Great QA isn't about checking boxes. It's about making feedback more useful, more trusted, and more impactful. Curious how the right reviewers can transform your QA process? Join Valeriia G. at Support Driven Expo Chicago for practical insights on building a QA program that helps both your team and your customers. ✨
Yay! See you at Support Driven Expo in Chicago this August. Let’s talk all things QA.
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💥Top 5 Support Roles Worth Your Attention This Week Skip the endless scroll - here are curated roles from the Support Driven community. Connect directly with hiring managers inside. 1️⃣Technical Support Engineer - Utila 🏡Remote - Latam 👉Apply here: https://lnkd.in/gF_eSqny 2️⃣Senior Support Engineer – n8n 🏡Remote - USA 👉Apply here: https://lnkd.in/gruCjeTz 3️⃣IT Automation & Support Specialist – Ridgeline 📍Hybrid - San Ramon, CA; New York, NY; Reno, NV |💸$104k - $131k USD 👉Apply here: https://lnkd.in/gTw8JdiM 4️⃣Senior Assigned Support Engineer – GitLab 🏡 Remote - UK 👉Apply here: https://lnkd.in/gQMiTX6Y 5️⃣Senior Manager of Customer Support – HappyCo 🏡Remote - USA 👉 Apply here: https://lnkd.in/gNmcc7-U 👀 Want the full job list in your inbox? We share a curated batch of Support roles every Thursday. 📬 Link in comments 👇
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Meet another group of speakers taking the stage at Support Driven Expo Chicago 2026. This lineup brings together leaders from Boldr, Kustomer, Automattic, Handshake, and Rocket Money to share practical strategies for leading through change, building trustworthy AI, empowering support teams with technical skills, and creating stronger operations that evolve alongside AI. Swipe through the carousel to meet Chrissy Sebald, Caroline Dangson, Melissa Silberstang, Melissa Torres, and Michelle McGowan, and get a preview of the ideas they'll be bringing to the Expo stage. Explore the full speaker lineup: https://lnkd.in/dkU7U-nY
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Meet the next group of speakers joining us at Support Driven Expo Chicago 2026. Featuring experts from Brainfish, ECI, Planning Center, Automattic, and IFS Loops, these sessions will explore how AI is reshaping support, what it takes to grow your career and step into leadership, how to build healthier support and engineering practices, and smarter ways to manage knowledge. You'll leave with practical frameworks and ideas you can put to work right away. Swipe through the carousel to meet Daniel Kimber, Marlene Lee Summers, Matt Dunn, Zach Ihle, and Paulo Sérgio Pinto, and get a preview of what they'll be sharing on stage. See the full speaker lineup: https://lnkd.in/dkU7U-nY
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"We do postmortems when something breaks. But we rarely do them on ourselves." This week, we're spotlighting Andre L. conversation with Sarah Betts on burnout, founder culture, and why support teams have been at the forefront of adopting AI. It's an honest discussion about what really leads to burnout and the lessons support leaders can take from it. 👉 Listen to the full conversation: https://lnkd.in/d-JRd_Fm Want to be featured? Add #supportdriven to your LinkedIn posts. We spotlight creators who share valuable insights and actively engage with the community.
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💥Top 5 Support Roles Worth Your Attention This Week Skip the endless scroll - here are curated roles from the Support Driven community. Connect directly with hiring managers inside. 1️⃣Manager, Customer Support - SmugMug 🏡Remote |💸$79K - $114K USD 👉Apply here: https://lnkd.in/gAF3m7tz 🙋 DM @Jay Padzensky on our Slack if you’re interested 2️⃣Director of Customer Support – ButcherBox 📍On-site - Watertown, MA |💸$160k - $182k USD 👉Apply here: https://lnkd.in/gciz-sn9 3️⃣Manager, Technical Solutions – Reddit, Inc. 📍Hybrid - Los Angeles, CA |💸$180k - $252.3k USD 👉Apply here: https://lnkd.in/g4AqPvze 4️⃣Manager, Quality Assurance, Customer Support – 1Password 🏡 Remote - US, Canada |💸$147k - $213k USD 👉Apply here: https://lnkd.in/gpY-JzG7 5️⃣Customer Success Engineer – Resend 🏡Remote - Americas 👉 Apply here: https://lnkd.in/gtQP5NEQ 👀 Want the full job list in your inbox? We share a curated batch of Support roles every Thursday. 📬 Link in comments 👇
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Are your team's processes making work easier or adding to the stress? If you're thinking about how to reduce burnout while creating clearer, more sustainable ways of working, you won't want to miss Carol Lea's session at Support Driven Expo Chicago. Looking forward to the practical insights she'll be sharing! ✨
Operational efficiency shouldn't come at the cost of human exhaustion. By moving away from rigid, top-down directives and building a 'Work Waze'—a collaborative culture of real-time documentation, accessible styling, and specific operational off-ramps—teams can eliminate the quiet panic of ambiguity. True process success isn't about forcing diverse brains to follow a static map; it’s about empowering agents to self-advocate and equipping managers to build the structural ramps that ensure everyone arrives at the destination safely. I look forward to sharing with you at the upcoming #SDSummit in Chicago. Support Driven
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💥Top 5 Support Roles Worth Your Attention This Week Skip the endless scroll - here are curated roles from the Support Driven community. Connect directly with hiring managers inside. 1️⃣Senior Manager of Customer Experience - Suno 📍On-site - Boston; NYC |💸$150K - $210K USD 👉Apply here: https://lnkd.in/guUKdGPK 2️⃣IT Support Specialist – Discord 📍On-site - San Francisco Bay Area |💸$224k - $252k USD 👉Apply here: https://lnkd.in/gJjP5R8b 3️⃣Customer Support Representative – Homebase 📍Hybrid - Houston |💸$20 – $22 per hour 👉Apply here: https://lnkd.in/gtFZbyKz 4️⃣Customer Support Specialist – Tripleseat 📍On-site - Concord, MA |💸$50k - $55k USD 👉Apply here: https://lnkd.in/g3jN-ftc 5️⃣Customer Support Specialist II – EasyPost 📍On-site - Lehi, Utah |💸$23 - $25 an hour 👉 Apply here: https://lnkd.in/gEQAFy3a 👀 Want the full job list in your inbox? We share a curated batch of Support roles every Thursday. 📬 Link in comments 👇
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If you're looking for practical takeaways you can bring back to your support team, you won't want to miss Sarala Conlan's session at Support Driven Expo Chicago. Looking forward to the actionable insights she'll be sharing! ✨
So excited to be speaking at the #SDSummit in Chicago this year with Support Driven. I hope to see you there!!
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