Uptima

Enterprise AI is transforming every customer interaction. Our team recently went hands-on with #SalesforceAgentforceVoice and #AgentforceContactCenter two of the platform's fastest-evolving AI capabilities and a key part of where customer service is headed. Here's what this unlocks for our clients: ⭐ Voice agents that take action: AI can securely access Salesforce data, update records, trigger workflows, and personalize conversations in real time. ⭐ Seamless AI-to-human experiences: Routine requests are resolved automatically, while more complex conversations are intelligently routed to the right service rep with full context preserved. ⭐ Enterprise-ready service operations: Real-time transcription, AI-generated call summaries, supervisor monitoring, and built-in governance help organizations improve efficiency without sacrificing quality. As these capabilities continue to evolve, Uptima is investing in the skills, accelerators, and hands-on experience to help customers move beyond AI pilots and deploy enterprise-ready solutions that deliver measurable business value. 👏 Kudos to Lakshdeep Singh Pannu and Guirguis Beshara for leading the charge and bringing these capabilities back to the team! Ready to explore what's next for your contact center? Let's connect. #Salesforce #Agentforce #EnterpriseAI #CustomerService #CustomerExperience

Looking forward to our Agentforce webinar for manufacturers on July 29th, and I'm happy to be part of such a talented group for this one. Tony Kratovil's resume speaks for itself. We've worked together for years, bringing customers to where innovation actually meets execution. And Cynthia Turner brings serious industry experience to the table that will make this conversation better for everyone tuning in. This will be an incredible panel with Uptima and the Salesforce team. Grab your seat via the registration link in the comments, and I hope to see you on July 29th at 9 am PT (12 pm ET). #Agentforce #Manufacturing #EnterpriseAI #DesignForAI

What does it actually take to move AI from experimentation to enterprise value? Join Uptima's Chief AI Officer, Lou Simon and Salesforce for a practical conversation on how manufacturers and asset-focused companies can safely adopt AI using a proven "Crawl, Walk, Run" approach. With more than 25 years of experience spanning enterprise architecture, CTO leadership, robotics, and AI innovation - and now serving on the Salesforce Agentforce Partner Advisory Board, Lou Simon brings a unique perspective on what it takes to operationalize AI at scale. In this session, you'll learn how to: ✅ Identify high-value AI use cases ✅ Build the right data and governance foundation ✅ Scale Agentforce with confidence We're proud to have Lou representing Uptima alongside Salesforce in partnership and look forward to sharing the blueprint with you July 19th! 👇 Grab your virtual seat via the registration link in the comments below. #Salesforce #Agentforce #ArtificialIntelligence #Manufacturing #EnterpriseAI

Live from Salesforce Tower Atlanta! Right now, the Uptima team is co-hosting the Agentforce Accelerate Workshop in Atlanta, and the energy in the room is incredible! We aren’t just talking about the future of AI, we are actively buildinghands on together and showing enterprise brands what is possible. Take a look! Kyle Johnson and Monica Kotz are demoing a multi-agent protocol that bridges the gap between CX and operational reality. 🤖 Connected Intelligence: Customer Support Agent seamlessly collaborating with an Asset/Inventory Agent. 🎙️ Voice-Based Document Reading: Showing how agents can listen, process complex data, and update enterprise assets dynamically in real time. This isn't a roadmap, this is enterprise AI operational value that we can stand up and deliver live for our clients in a matter of weeks. A huge thank you to the Salesforce SE, Marketing and Alliance teams and everyone attending today's session. We are incredibly proud to be an early AI FDE launch partner and to help pioneer this next wave of agentic AI! Jaron Ness, Zach Keenan, Ryan Mommaerts, Kandace Hyland, Grace Donnalley, Daniel DeYoung, Mary Choi... If you’re in Atlanta, come say hi or drop a comment below to talk about how to get agents working for your business. #Agentforce #SalesforceFDE #EnterpriseAI #Uptima #DigitalTransformation

We announced that Uptima has joined the Salesforce FDE Partner Network last month - Here is how we’re moving from announcement to action unlocking two connected initiatives that reinforce each other: how we build, and how we deliver. Building Deep FDE Expertise This summer, Uptimates from across our global delivery organization are embedding themselves into exclusive Salesforce FDE Workshops worldwide. In these sessions, our engineers are learning directly from Salesforce product teams, deepening their understanding of Agentforce architecture and engineering best practices so we can bring more scalable, production-ready AI solutions to our customers. Putting It Into Practice in the Field That same expertise is immediately translating into customer impact. This week, we’re proud to cohost the Agentforce Accelerate Workshop in Atlanta, part of Salesforce’s hands-on customer enablement series. Uptima was selected to help lead this session as a result of our early leadership across Agentforce and the FDE launch partner program bringing real-world agentic use cases directly into the room. Agentforce Accelerate Workshop 📍 Salesforce Tower, Atlanta 📆 Wednesday, June 10 | 1:00–5:30 PM EDT Looking forward to turning advanced engineering learning into practical customer outcomes and sharing what’s possible when AI moves from concept to execution. If you’re attending in Atlanta, let us know! #Uptima #Agentforce #SalesforcePartners #FDE #EnterpriseAI

What happens when service becomes a growth engine instead of a cost center? We're excited to partner with Salesforce Manufacturing team to host an executive Michelin-star dinner and wine tasting experience in Palo Alto on June 11. 🍷 As manufacturers rethink how they serve customers, manage assets, and grow revenue, the lines between service, operations, and commercial teams are disappearing. The organizations pulling ahead are connecting field service, asset data, AI, and revenue processes into a single strategy. We're bringing together a select group of leaders from manufacturing, asset-centric, and field service organizations to discuss how industry innovators are transforming service into a competitive advantage and what it takes to build a modern service-to-revenue enterprise. If you're responsible for the future of service in your organization and would like to be considered for an invitation - we'd love to hear from you! #Manufacturing #FieldService #ServiceTransformation #AssetManagement #Salesforce #RevenueOperations #AI #DigitalTransformation

Uptima’s Offsite + Sales Kickoff in San Antonio is a wrap and the hardest part might have been choosing which amazing photos to share. From the Cinco de Mayo energy on our dinner cruise along the San Antonio River Walk to productive sessions focused on GTM vision, operational improvements, and enablement, this week was the perfect mix of celebration and momentum for what lies ahead. Shout out to our founders and leaders who brought us together and inspired us all Boaz Meridor, Sigi Wise, James Purl, Lou Simon, AJ Sawhney ☁️,... We’re also excited to welcome three new additions to the team who jumped right in: Christina Rampone, Jay Bravo, and Kevin Furlow. Great people, strong momentum, and just the right amount of fiesta. Let’s go. 🚀 🪇 #LifeAtUptima #SalesKickoff #Teamwork #Growth

That's a wrap on Agentforce WT NYC! 🗽 ☁️ Thank you for all who came out to kick things of at the Uptima, Vonage Salesforce Happy Hour on Tuesday evening. Shout out to our partners, clients and the man who brought the first Uptima Agentforce Demo Bar to life in a VW Van Kyle Johnson. If you missed these demos and would love to see how Uptima's robust agent library accelerates customer time-to-value, lets talk! #SalesforceAgentforce #SalesforceWorldTour