Vimo

When conversations about child care focus on fraud and improper payments, the solution is often assumed to be more paperwork. But what if the real answer is better systems? In a new op-ed for BINJE, Carrie Gray shares why strengthening program integrity starts with modernizing technology, streamlining processes, and designing systems that work better for families, providers, and state agencies alike. Read the full op-ed here: https://lnkd.in/gDGBEUN7 #ChildCare #GovTech #HumanServices #Vimo

Our hot take: Yes, technology can streamline workflows. Metrics can improve performance. Processes can create consistency. But outstanding customer service still comes down to people! The strongest customer service organizations invest in both technology and the people who bring it to life. #HealthAndHumanServices #GovTech #Vimo #CustomerExperience #HumanServices #HealthInsurance

Please join us in welcoming Shae Herbert to Vimo! Shae joins our team as Client Success Lead - CAC, bringing more than seven years of experience with Nevada Health Link, where she served as a Quality Assurance Officer focused on Consumer Assistance Center operations, platform enhancements, policy implementation, and complex escalations. At Vimo, Shae will help strengthen policy governance across our Consumer Assistance Center, working closely with teams across the organization to ensure policy is translated into clear operational guidance, training, and customer-facing processes. Her experience supporting State-Based Exchange programs will play an important role as we continue delivering innovative solutions for our clients and the consumers they serve. When asked what drew her to Vimo, Shae shared that she was excited by our innovative approach to healthcare operations and the opportunity to help streamline processes while driving continuous improvement. Outside of work, she's a proud mom of two who enjoys spending time outdoors with her family and helping her husband with their tool truck business. Welcome to the team, Shae! We're excited to have you on board and look forward to all you'll accomplish at Vimo. #WelcomeToVimo #TeamVimo #HealthcareInnovation #StateBasedExchanges #ClientSuccess

Last week, the Vimo team traveled across Wyoming, hosting training sessions in six communities and working with more than 230 child care providers to prepare for the go-live of ECARES, Wyoming's Child Care Exchange. ECARES is designed to modernize child care administration by streamlining processes for providers, families, and the state, helping improve efficiency while strengthening program integrity. A huge thank you to the entire team at WYOMING DEPARTMENT OF FAMILY SERVICES and to all of Wyoming's dedicated child care providers for your engagement, thoughtful questions, and commitment to making this next phase a success.  Congratulations to everyone involved. We are excited for what's ahead! #ChildCare #ChildCareExchange #ECARES #Wyoming #GovTech #HealthAndHumanServices #Vimo

Please join us in welcoming Jessica M. to Vimo as our new Marketing Manager! Jessica brings more than 15 years of experience leading creative strategy, branding, content production, and multimedia storytelling. Throughout her career, she has served as a creative director, producer, project manager, and creative partner, helping organizations bring compelling stories and brands to life. Her background spans marketing, design, video production, project management, and creative leadership, making her a fantastic addition to the Vimo team. Outside of work, Jessica has a passion for creativity in all forms. She was born in Curaçao and lived there until she was nine, so she speaks a little Dutch. She's also a musician who plays piano and drums and recently started learning guitar. We're excited to have Jessica on board and look forward to the creativity, energy, and fresh perspective she'll bring to our marketing team. Welcome to Vimo, Jessica! #WelcomeToVimo #Marketing #CreativeLeadership #TeamVimobut like, cool   

What does meaningful community engagement really look like? Too often, community engagement is treated as a requirement to check off a list. In reality, it's one of the most powerful tools states have to build trust, improve program participation, and deliver better outcomes for the people they serve. In our latest Vimo blog, Tara LeBlanc shares why successful engagement starts with listening, education, and partnerships that meet people where they are. Drawing on years of experience in Medicaid leadership, she explores practical strategies states can use to strengthen outreach and create more accessible, people-centered programs. Read the full blog here: https://lnkd.in/gWtwHPGD #CommunityEngagement #Medicaid #PublicHealth #HealthEquity #StateGovernment #Vimo

Please join the Vimo team in welcoming Sachin Shah! Sachin brings extensive experience designing and implementing eligibility and human services solutions for state agencies across the country. His background spans Medicaid, SNAP, eligibility modernization, and child welfare systems. Sachin has helped deliver innovative eligibility solutions for clients from Arkansas and Missouri to Puerto Rico and the US Virgin Islands. At Vimo, Sachin will work closely with state agencies and Vimo’s product engineering team on Vimo's Medicaid Express SaaS solution, the first modern and mobile eligibility and enrollment solution for MAGI, CHIP, and non-MAGI recipients. Sachin is also a U.S. Army veteran, and we're honored to have his leadership, expertise, and commitment to public service on our team. Please join us in welcoming Sachin to Vimo!    #WelcomeToVimo #PublicSector #Medicaid #Eligibility #GovTech #HumanServices 

Sustainability ensures that systems can evolve to meet user needs. For us this means emphasizing lifecycle management, modular design, and API-driven integration. Sustainable information architectures better meet changing policies, regulations, and user expectations without requiring large-scale replacement efforts. #SolutionArchitecture #GovTech #HumanServices #TechnologyLeadership

Grateful to spend time with this incredible group in Chicago this week (a few missed their photo op!). As we talked about AI, operational excellence, and the future of human services, one idea kept coming up in our conversations: technology is accelerating, but purpose still leads. AI will change how work gets done. It won't change why the work matters. The organizations that create lasting value won't simply be the ones that adopt AI the fastest. They'll be the ones that help their people adapt, build trust, and use it with purpose. That's where workforce transformation and change management become strategic advantages, not afterthoughts. Proud to be part of Vimo and a team committed to helping our clients navigate what's next while keeping people, passion, and purpose at the center of the work. #Vimo #AI #WorkforceTransformation #ChangeManagement #Leadership #HumanServices #Innovation

When discussing fraud, waste, and abuse (FWA), organizations often focus on detection and recovery. But what if prevention started much earlier? Operational workflows, program design, organizational change management, and technology decisions all influence program integrity long before issues surface. Complex environments call for upstream solutions, as Kim Bazan identifies here: https://lnkd.in/ghs8_X4e #ProgramIntegrity #FraudPrevention #PublicSector #GovernmentTechnology #HumanServices #FWA