Designing Trust in Healthcare with Hims & Hers

Design done right should attract people to a product while also building trust in the product itself. At Hims & Hers we use design as a strategic lever to build brand and community. It’s so much more than aesthetic polish. I recently connected with BuzzFeed Business to discuss how we’re refreshing the industry, pushing out the clinical coldness often associated with healthcare and replacing it with a high-design, consumer-centric experience rooted in trust, connection, and good vibes. My favorite example of this is the Biotin + Minoxidil Gummy. By prioritizing a high-end look and feel, we're moving this medicine out from the dark corners of the junk drawer to the top of a woman’s bathroom counter. And that’s intentional. Because when a product is beautiful and delightful, treatment adherence follows. I like to think that healthcare is finally having its Netflix moment. We are moving toward a personalized, vertically integrated model that treats our customers like people, not patients. We’re building a holistic lifestyle brand with a soul, not just a collection of care categories. A massive shout-out to our phenomenal in-house creative and production team. Driving this level of innovation from within is what makes us special. Read more here: https://lnkd.in/gsD6CsH3

Making something look good and premium vs something that inculcates trusts is totally different. We are talking about artistics vs usable. In healthcare, design is not just about making something look premium. It changes whether the product feels clinical and burdensome, or natural enough to become part of someone’s routine. That shift has real implications for trust and adherence. Dan Kenger

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This is dope but would have been more dope if they included a shot of the sleek, recyclable frosted glass jar

Yes, exactly! When the products in our space look beautiful, we display and use them proudly and more consistently. It’s why I designed Loba, my smart pill and supplement organizer, to be an aesthetic addition to your space. And a beautiful visual cue when it’s time to take your pills. ✨ https://youtu.be/FQ3F9Cb5kZQ

Love how this piece touches on key principles like company’s soul and trust it builds with customers.

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This is so well done! I love your holistic thinking on design, consumers, and experience. It's so critical.

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