NYU Langone Health: Patient Portal Message Volume Up 153%

The future of healthcare will not be built by creating more patients. It will be built by creating more informed partners in care. For decades, healthcare has largely been reactive. People wait until symptoms become severe, search the internet for answers, or leave appointments with more questions than they arrived with. That model isn't sustainable. One of the biggest opportunities we have today is helping people become active participants in their own health. That means giving them access to credible information, helping them understand why recommendations are being made, and encouraging meaningful conversations with their physicians instead of passive acceptance or blind skepticism. This is one of the reasons I believe artificial intelligence has enormous potential in healthcare. Not because it should replace physicians, but because it can help patients better understand their conditions, organize their health information, prepare thoughtful questions, and make better use of the limited time they have with their doctor. The best outcomes happen when knowledgeable patients and engaged physicians work together. Healthcare should never be about choosing between technology and human expertise. It should be about using technology to strengthen the physician-patient relationship. As I often say, we need to help people become the CEOs of their own health. Informed, involved, and empowered patients don't replace great physicians. They make great healthcare possible. #DrStefanoSinicropi #WellnessAtTheSpeedOfLight #PatientEmpowerment

Every time we talk to a health center leader about patient outreach, the conversation eventually lands on the same question: "This sounds great, but what does it actually mean for our budget?" Fair question. Health centers run on thin margins, and "trust us, it works" isn't a business case. So we built a calculator instead of a pitch: https://lnkd.in/gMsyhArA You plug in your own numbers — patient volume, no-show rate, how many patients have fallen out of care — and it shows you what closing those gaps is worth for YOUR center, not some hypothetical one. No demo required, no email gate, no sales call. Just math.

Time is one of the most valuable resources in health care. Over the past year, we have invested in digital tools that reduce administrative work and give care teams more time for patients. From AI-powered documentation and digital order entry to simplified scheduling, these innovations are making everyday work more efficient, improving workflows, and supporting safer care. As we prepare for a transition to a new electronic health record system, the focus remains the same: creating more time for what matters most — patient care.

Healthcare doesn't have a knowledge problem. It has an execution problem. Over the years, medicine has produced extraordinary evidence. We know how to reduce hospital-acquired infections. We know how to improve patient safety. We know which care pathways lead to better outcomes. Yet many healthcare organizations still struggle to achieve consistent results. Why? Because evidence alone doesn't change practice. People do. Successful implementation depends on more than clinical guidelines. It requires leadership, communication, workflow design, and a culture that supports continuous improvement. I've learned that operational excellence isn't about making healthcare more complicated it's about making the right thing easier to do every single day. The most successful healthcare systems aren't necessarily those with the newest technology. They're the ones that consistently turn knowledge into action. As AI, digital health, and new models of care continue to evolve, the organizations that will lead the future aren't simply those that innovate faster. They'll be the ones that implement better. In your experience, what's the biggest challenge to translating great ideas into everyday clinical practice? #HealthcareOperations #ClinicalLeadership #QualityImprovement #PatientSafety #HealthcareManagement #ImplementationScience #DigitalHealth #HealthcareInnovation #HealthSystems

Care doesn’t stop at the appointment. Why should the care model? The most important changes in a patient’s health often happen between clinical visits—when symptoms shift, medication response changes, engagement drops, or recovery becomes harder. H.I. Health is building Human-Integrated Intelligence for continuous care. We begin with behavioral health and recovery, connecting patient-reported experiences, consent-driven health signals, and clinician workflows to help care teams see meaningful change sooner and respond with clearer context. The patient experience is designed for simple, low-friction daily check-ins. The clinician experience is designed to translate those signals into an organized, prioritized care overview, leveraging advanced technologies like artificial intelligence—without replacing clinical judgment. We are building a connected system: one side strengthens patient agency; the other helps care teams deliver more proactive, coordinated support. This is the future we believe healthcare deserves: continuous intelligence, human-guided care, and better outcomes at scale. We are beginning conversations with behavioral-health providers, clinical advisors, health systems, strategic partners, and mission-aligned investors. #HIHealth #HumanIntegratedIntelligence #HealthCare #BehavioralHealth #DigitalHealth #ContinuousCare #EthicalAI #ResponsibleAI

I always enjoy speaking with Julie Peck -- she has a super insightful perspective on care fragmentation and how technology intersects with complex healthcare systems.

Patient self-scheduling has become an important part of improving healthcare access and convenience, but as these tools expand into more complex care settings, it is critical to balance patient autonomy with clinical expertise. In a recent Medscape feature, experts examined the operational and clinical challenges that can arise when self-scheduling is used in acute and specialty care environments, from inappropriate triage to workflow disruptions. As Katherine Eisenberg, MD, PhD, FAAFP explains, giving patients more control over their healthcare experience is a positive step, but technology should support, not replace, the clinical judgment needed to ensure patients receive the right care at the right time. Read more: https://lnkd.in/gsykmkMA #ClinicalDecisionSupport #HealthcareAI #EvidenceBasedMedicine #DigitalHealth #DynaMed

Katie Couric Lost Her Memory for a Few Hours. Healthcare Has Been Losing Something Much Longer: The Human Connection. Katie Couric’s transient global amnesia story reveals a deeper healthcare challenge: we have more technology, data, and AI than ever before, yet physicians are drowning in complexity. The future of medicine is not about adding more tools—it is about designing systems that restore time, judgment, and human connection. #HealthcareInnovation #FutureOfMedicine #PhysicianLeadership #DigitalHealth #ArtificialIntelligence #HealthcareTransformation #MedicalTechnology #PrecisionMedicine #HealthcareAI #PhysicianBurnout #HealthTech #ValueBasedCare #PatientCenteredCare #HealthcareReimagined #MedTech #ClinicalInnovation #HealthcareComplexity #HumanCenteredAI

Turn Fragmented Clinical Data into Better Outcomes and Stronger Value-Based Performance. Fragmented clinical data in an organization is risk; both quality and financial. For health systems and physician organizations, success in value-based care depends on transforming fragmented clinical data into actionable intelligence that physicians can use during every patient encounter. The organizations that perform best are those that give physicians a complete view of the patient—regardless of where care was delivered. When providers have the right information at the right time, organizations are better positioned to improve quality performance, optimize risk adjustment, enhance physician engagement, and maximize the financial return from value-based contracts. #KPNHealth #ClinicalAI #HealthcareInnovation #ProviderBurnout #ValueBasedCare #PopulationHealth #WorkflowOptimization #HealthIT