OpenVPN (OSS) Support
Introduction
Before asking questions on open source OpenVPN support channels, please try to solve your problem yourself first. It is recommended to:
- Read How To Ask Questions The Smart Way by Eric Raymond.
- Familiarize yourself with Netiquette and Chatiquette.
A common mistake on IRC is leaving too soon after asking a question. Please keep your IRC client open for a sufficient amount of time as responses might be delayed due to different time zones. Once you have done your homework, feel free to ask your question. For those looking to contribute to developing OpenVPN (OSS), start by reading this article.
User Support
Documentation
Before asking any questions, consider checking these resources:
If further information is needed, these sources can be helpful:
- How to: Request Help (Forum posts)
- openvpn-users mailing list archives
- openvpn-devel mailing list archives
- Known bugs
Before reporting a new bug, please refer to Tester Documentation.
User IRC Channel
The easiest way to get help with generic OpenVPN (OSS) questions is through the IRC channel: #openvpn on libera.chat.
User Support Forums
Forums are another good way to get help:
You need to create an account to participate. Use the site search feature for effective searching:
site:forums.openvpn.net your desired search
User Mailing List
The traditional support method is via the openvpn-users mailing list. Subscribe to it to ask questions. Archives can be found here.
Developer Support
Developer IRC Channel
For developer queries, use the IRC channel: #openvpn-devel at libera.chat. Active developer hours are usually between 9 AM and 10 PM UTC. Remember, a registered nickname and password are required to join. Instructions for registering are here.
Developer Mailing List
The openvpn-devel mailing list is the main communication channel for developers. Subscribe to stay updated. Archives are available here.
Security Issues List
Report potential security issues to the private OpenVPN security list: security at openvpn dot net. Please refrain from sending non-security related messages to this list.
OpenVPN Access Server Support
Access Server Support Ticket System
For support with the OpenVPN Access Server product or OpenVPN Connect client, use the support ticket system available at openvpn.net. An account is required to access support.
Access Server Forum Boards
For less urgent requests, consider using the forums, especially the Access Server forum. You need to create an account to participate.