Support
Support is reached from the Help menu at the bottom of the left sidebar, which offers Documentation and Talk to an expert. Talk to an expert opens the support form.
The support form
The page is headed Talk to an expert and states that the team typically responds within one business day.
Every field is required:
| Field | Notes |
|---|---|
| First name, Last name | |
| Company name | |
| The address the team replies to | |
| Category | Product Issue, Billing Issue, General Inquiry, or Feature Request |
| Message | What you need help with |
The form starts empty rather than pre-filling from your account, so enter the email address you would like the reply sent to. Submitting clears the form and confirms that the team will get back to you within one business day.
Where the reply arrives
Your message creates a ticket for the support team, and they reply by email, so keep an eye on the address you entered rather than looking for a thread in the console.
Other routes
- Documentation in the same Help menu opens these docs in a new tab.
- The sidebar links to the Fil One status page, which is the quickest way to check whether an issue is already known.
- Account deletion is handled over email at support@fil.one, as noted in Settings.
- For volume pricing, SLAs, or the Business plan, Contact sales on the Billing page reaches the sales team directly.