Papers by Mohammad Soliman
Current Psychology
The COVID-19 pandemic clearly has various detrimental psychological effects on people's mental he... more The COVID-19 pandemic clearly has various detrimental psychological effects on people's mental health, emphasizing the importance of mindfulness in overcoming such repercussions. This is in line with the growing number of studies that have been conducted to assess the effects of mindfulness in diverse settings. However, the role of mindfulness in reducing mental health issues among university students has received little attention. Therefore, the current work seeks to investigate how mindfulness could reduce the anxiety, depression, and stress of university students and how self-compassion and psychological well-being could mediate the links between mindfulness and these mental health disorders. To that end, an explanatory sequential mixed-method design was adopted. Quantitative data collected, through a two-wave survey, from 560 Vietnamese students having an average age of 18.7 years were used to test the hypotheses. To measure the six variables in the research models, we opted for the Five Facet Mindfulness Questionnaire (FFMQ), Self-Compassion Scale (SCS-26), Depression Anxiety Stress Scale (DASS-21-7 items for each subscale), and World Health Organization-Five Well-Being Index (WHO-5). Additionally, qualitative data from 19 in-depth interviews were utilized to explain the quantitative findings and explore students' experiences in practicing mindfulness and self-compassion to decrease stress, depression, and anxiety. The results elucidated that self-compassion and psychological well-being serially mediated the relationships between mindfulness (as a predictor) and anxiety, stress, and depression (as outcome variables). The findings demonstrated the key role of mindfulness in increasing students' self-compassion and psychological well-being as well as reducing anxiety, depression, and stress. This research holds substantial contributions by providing universities and psychotherapists with recommendations to deal with negative psychological consequences caused by COVID-19.
A Conceptual Framework of the Challenges and Benefits of Social Customer Relationship Management
Social Customer Relationship Management (Social-CRM) in the Era of Web 4.0
Recent years have witnessed a significant change in the experiences and interactions of customers... more Recent years have witnessed a significant change in the experiences and interactions of customers in various industries due to the remarkable development and the significant impact of information technology and social media on consumer behaviour. This prompted all organisations to focus on social customer relationship management (Social CRM) which is mainly aiming at personalising such experiences and interactions. Despite the notable evolution in social CRM scientific research, however, limited attention has been paid to clearly demonstrate the essential influencers and challenges of social CRM as well as its associated benefits for businesses. To this end, the current work aims to provide a deeper understating in relation to social CRM and its related key challenges and benefits. This research develops an integrated theoretical framework of the major challenges and benefits to adopting social CRM, leading to substantial theoretical and practical contributions to concerned entities.
Analysing Users’ Engagement with eSports Team: Does Covid-19 Matter?
HR Analytics and Digital HR Practices, 2021
The Influence of Social Media Usage on Firm Performance During the COVID-19 Era: An Empirical Study
HR Analytics and Digital HR Practices, 2021
أثر تحرير سعر الصرف على اقتصاديات صناعة السياحة والفنادق في مصر
International Journal of Heritage, Tourism, and Hospitality, 2018
شهدت مصر خلال الآونة الأخيرة العديد من التطورات الاقتصادية على كافة القطاعات والمستويات، وذلك بعد... more شهدت مصر خلال الآونة الأخيرة العديد من التطورات الاقتصادية على كافة القطاعات والمستويات، وذلك بعد قرار البنك المركزي المصري بتحرير سعر صرف الجنيه المصري عام 2016، وتركه لحركة العرض والطلب، وإعطاء مرونة للبنوك العاملة في السوق لتسعير شراء وبيع النقد الأجنبي. ووفقا لآراء العديد من الخبراء الاقتصاديين، ستكون هناك العديد من الآثار الاقتصادية الإيجابية والسلبية لتحرير سعر صرف الجنيه على كافة القطاعات الخدمية في مصر ومن أهمها قطاعي السياحة والفنادق. ومن ثم يهدف هذا البحث إلى تحليل أثر تحرير سعر الصرف على الأداء الاقتصادي لقطاعي السياحة والفنادق في مصر. وفي سبيل تحقيق ذلك، تم الاعتماد علي المنهج الكمي لمناقشة نتائج الدراسة التي تم جمعها من خلال توزيع استمارة استبيان على عينة من مديري الشركات السياحية فئة "أ" بالقاهرة، وكذلك مديري الفنادق السياحية فئة "الخمس نجوم" بالقاهرة، وتحليلها لمناقشة النتائج واختبار صحة فروض الدراسة. ولقد توصلت الدراسة إلي وجود عدة تأثيرات لتحرير سعر صرف الجنيه المصري على الأداء الاقتصادي لكل من شركات السياحة فئة "أ" والفنادق السياحية فئ...
التسويق المستدام للمحميات الطبيعية في مصر: الفرص والتحديات
ظهر في الآونة الأخيرة توجها متزايدا نحو تبني مفهوم التسويق المستدام باعتباره أحد أدوات التميز للم... more ظهر في الآونة الأخيرة توجها متزايدا نحو تبني مفهوم التسويق المستدام باعتباره أحد أدوات التميز للمؤسسات الصناعية والخدمية- ومنها المؤسسات السياحية- من أجل تقديم منتجات وخدمات تلبي حاجات ورغبات عملائها في ظل الحفاظ على البيئة وحفظ حق الأجيال القادمة. وبالرغم من أهمية التسويق المستدام، إلا أنه لم يتم تطبيقه بشكل فعال داخل قطاع السياحة المصري عموما، وفي قطاع المحميات الطبيعية خاصة حتى وقتنا الحاضر. ومن ثم يهدف هذا البحث إلى دراسة وتحليل مدى تطبيق التسويق المستدام داخل قطاع المحميات الطبيعية بمحافظة الفيوم، وتحديد المعوقات التي تحول دون تطبيقه، ودراسة أبعاده، وتحليل أهم النتائج المتوقعة على تطبيق التسويق المستدام داخل قطاع المحميات الطبيعية على صناعة السياحة بالفيوم. وتشتمل منهجية الدراسة على المنهج الوصفي التحليلي، لمناقشة نتائج الدراسة التي تم جمعها من خلال توزيع عدد 106 استمارة استبيان على عينة من العاملين بالأجهزة الحكومية الرسمية المسؤلة عن النشاط السياحي والمحميات الطبيعية بمحافظة الفيوم، وكذلك مجموعة من الخبراء والأكاديميين المتخصصين في مجالي السياحة والتسويق بمحافظة الفيوم، ثم تم...
Digital Content Marketing and Tourism Consumer Behavior--Model
PsycTESTS Dataset, 2021
COVID-19 and repeat visitation: Assessing the role of destination social responsibility, destination reputation, holidaymakers’ trust and fear arousal
Journal of Destination Marketing & Management, 2021
This study aimed to examine the influence of destination social responsibility (DSR) on destinati... more This study aimed to examine the influence of destination social responsibility (DSR) on destination reputation, holidaymakers' perceived trust and their revisit intention. It also tested the direct paths between destination reputation, tourists' perceived trust and revisit intention. Moreover, it investigated the moderation impact of fear arousal due to COVID-19 on the relations between visitors' revisit intention and its associated antecedents. PLS-SEM was employed to analyze the data gathered from 543 domestic holidaymakers who have recently visited tourism destinations in Egypt. The findings indicated that tourists' revisit intention is positively and significantly influenced by DSR, destination reputation and their perceived trust. Additionally, DSR is positively linked to destination reputation and visitors' trust, which in turn is positively affected by destination reputation. The results also revealed that fear arousal negatively moderates the link between destination reputation, holidaymakers’ trust and their intention to revisit. Academic and managerial implications, limitations, and directions for future studies were also presented.
Does digital content marketing affect tourism consumer behavior? An extension of t echnology acceptance model
Journal of Consumer Behaviour, 2020
European Journal of Tourism Research, 2021
There has been a significant increase in the number of studies addressing smart experiences in th... more There has been a significant increase in the number of studies addressing smart experiences in the context of tourism (SET). Nevertheless, no previous work has systematically and critically analysed the literature on this subject. To fulfil this gap, this paper examines the evolution of SET as a research topic by mapping the scientific production on it. To this end, 84 papers published from 2011 to April 2019 were retrieved from Scopus. To map this data, a blend of bibliometric analysis techniques, including the analysis of evaluative measures (productivity and impact metrics) and relational techniques (word frequency analysis and key theme analysis), was employed. Evaluative metrics were carried out using Plotly, Excel, and DB Gnosis software. The reviewed papers were then visually analysed through mind maps using BizAgi Process Modeler. The study presents an original theoretical insight, as well as a significant methodological contribution, as it employs an integrative approach of...
Examining foreign direct investment determinants of tourism industry in Oman and Egypt: The moderating role of investment environment
International Journal of Finance & Economics, 2020
Limited research has examined foreign direct investment (FDI) determinants within the tourism ind... more Limited research has examined foreign direct investment (FDI) determinants within the tourism industry, particularly in the MENA region. Thus, based on the internationalization framework of Dunning (Multinational enterprises and the global economy, Addison-Wesley, 1993), this article aims to empirically investigate and compare the FDI determinants of the tourism industry in Oman and Egypt not only through the investors perceptive but more importantly through other stakeholders perspective such as experts in economy and tourism sector due to their vital role in decision making. It also examines the moderating role of investment environment on the relationship between the determinants and attractiveness of FDI. Further, PLS-SEM was employed for data analysis purposes. The results revealed that resource-seeking and efficiency-seeking have a significant role in both countries. However, though market-seeking was positive and significant in Egypt, it was found insignificant in Oman. Interestingly, the investment environment has a significant moderating role in both countries. The current study contributes to the literature by providing an obvious understanding of tourism FDI determinants with a special emphasis on the essential view of the related experts. It also presents a clear sight to tourism authorities on the essential factors that attract FDI in tourism.
Evaluating the Antecedents of Health Destination Loyalty: The Moderating Role of Destination Trust and Tourists’ Emotions
International Journal of Hospitality & Tourism Administration
This is an accepted manuscript of an article published by Taylor & Francis in International J... more This is an accepted manuscript of an article published by Taylor & Francis in International Journal of Hotel & Tourism Administration on 2 June 2021. The accepted version of the publication may differ from the final published version.
European Journal of Tourism Research, 2021
This paper aims to analyse and visualise the scientific output of the European Journal of Tourism... more This paper aims to analyse and visualise the scientific output of the European Journal of Tourism Research (EJTR) by employing a set of bibliometric metrics; including productive and impact measures, co-authorship analysis, co-citation analysis, and co-occurrence analysis. The collected and analyzed data involved 304 peer-reviewed articles published in the EJTR during the period from 2008 to 2020 within Scopus database. The results indicated that there is a substantial growing trend and evolution in publications and ranking of the EJTR during the given period. Additionally, a number of leading institutions and countries significantly contributed to the EJTR. Moreover, some top-tier academic journals and authors cited the articles published by the EJTR. Furthermore, the co-occurrence analysis identified seven clusters of research areas among the EJTR published papers over the selected period. Theoretical and practical contributions are presented as well as limitations and further res...
Knowledge management focuses on the development, storage, retrieval, and dissemination of informa... more Knowledge management focuses on the development, storage, retrieval, and dissemination of information and expertise. It has become an important tool to improve performance in tourism enterprises. This includes improving decision-making, developing customer services, and increasing sales and profits. Knowledge management adoption depends on human, organizational and technological factors. This study aims to explore the concept of knowledge management in travel agents in Egypt. It explores the requirements of adoption and its impact on performance in these agencies. The study targets Category A travel agents in Egypt. The population of the study encompasses Category A travel agents having online presence. An online questionnaire is used to collect data from managers of travel agents. This study is useful for travel agents who are in urgent need to restructure their intermediary role and support their survival in the global travel market. The study sheds light on the requirements of ad...
The COVID-19 pandemic has a massive influence upon the working environments of scholars globally.... more The COVID-19 pandemic has a massive influence upon the working environments of scholars globally. In this paper, we investigate how the changing conditions under which individuals work because of various restrictions have inuenced the productivity of scholars based on a global sample of 1073 scholars from 83 countries. The findings show that tourism and non-tourism scholars react in similar ways to the changes in the social and physical environment of the pandemic with one exception: teleworking stressors positively affected all scholars' perceived safety and did not impact tourism scholarly productivity. Tourism and non-tourism researchers' productivity had also a positive relationship with social isolation and perceived safety. Additionally, perceived safety mediated the relationship between the psychological factors and scientic production. Moreover, perceived risk moderated the link between perceived safety and scholarly productivity. This paper contributes to tourism st...
Advances in Hospitality and Tourism Research (AHTR), 2021
Solitonic excitations of the one-dimensional quantum droplets are obtained, which smoothly connec... more Solitonic excitations of the one-dimensional quantum droplets are obtained, which smoothly connect vacuum with the flat-top droplet, akin to compactons in classical liquids. These solitons are of the kink type, necessarily residing on a constant pedestal, determined by the mean-field repulsion and beyond mean field quantum correction and having exactly one-third of the uniform condensate amplitude. Akin to the kinks, the propagating modes occur in pairs and are phase-locked with the background. The lowest chemical potential and condensate amplitude at the flat-top boundary matches with the self-trapped quantum droplet. More general excitations of analogous kind are obtained through the Möbius transform, which connect the required solutions to elliptic functions in general.
Examining foreign direct investment determinants of tourism industry in Oman and Egypt: The moderating role of investment environment
International Journal of Finance & Economics, 2020
Limited research has examined foreign direct investment (FDI) determinants within the tourism ind... more Limited research has examined foreign direct investment (FDI) determinants within the tourism industry, particularly in the MENA region. Thus, based on the internationalization framework of Dunning (Multinational enterprises and the global economy, Addison-Wesley, 1993), this article aims to empirically investigate and compare the FDI determinants of the tourism industry in Oman and Egypt not only through the investors perceptive but more importantly through other stakeholders perspective such as experts in economy and tourism sector due to their vital role in decision making. It also examines the moderating role of investment environment on the relationship between the determinants and attractiveness of FDI. Further, PLS-SEM was employed for data analysis purposes. The results revealed that resource-seeking and efficiency-seeking have a significant role in both countries. However, though market-seeking was positive and significant in Egypt, it was found insignificant in Oman. Interestingly, the investment environment has a significant moderating role in both countries. The current study contributes to the literature by providing an obvious understanding of tourism FDI determinants with a special emphasis on the essential view of the related experts. It also presents a clear sight to tourism authorities on the essential factors that attract FDI in tourism.
Breaking the psychological contract of travel agency employees during the COVID-19 pandemic: The moderating role of mindfulness
Tourism and Hospitality Research, 2021
This study investigates the influence of psychological contract breach (PCB) on work-related atti... more This study investigates the influence of psychological contract breach (PCB) on work-related attitudes and behaviors (i.e., organizational cynicism, workplace incivility and work alienation) and employees’ emotional exhaustion. It also examines the direct association between these attitudes and behaviors and emotional exhaustion as well as investigating how mindfulness moderates these associations. Based on a quantitative approach, data were collected from 437 employees of Egyptian travel agencies. The PLS-SEM analysis revealed that PCB positively affects employees’ emotional exhaustion and job-related attitudes as well as behaviors, which consequently impact their emotional exhaustion. The findings indicated that the effect of organizational cynicism, workplace incivility, and work alienation on emotional exhaustion is weaker with higher levels of mindfulness and greater with lower levels of mindfulness. Besides its theoretical contributions, this paper presents substantial practic...
The impact of workplace spirituality on lecturers' attitudes in tourism and hospitality higher education institutions
Tourism Management Perspectives, 2021
Abstract Despite the significance of workplace spirituality, a limited number of tourism studies ... more Abstract Despite the significance of workplace spirituality, a limited number of tourism studies have empirically examined its outcomes within tourism higher education institutions (HEIs). To address this gap, this study investigates the influence of workplace spirituality on lecturers' engagement, commitment, workforce agility, trust, and empowerment. A quantitative approach was adopted by gathering surveys from 218 tourism and hospitality lecturers in HEIs in Italy and Portugal. With the employment of PLS-SEM, the empirical findings reveal that workplace spirituality has a positive and significant impact on lecturers' engagement, commitment, workforce agility, trust, and empowerment. This research contributes to tourism knowledge about workplace spirituality within HEIs. It also provides empirical contributions related to management of lecturers' attitudes and behaviour in tourism HEIs.
The impact of gamification adoption intention on brand awareness and loyalty in tourism: The mediating effect of customer engagement
Journal of Destination Marketing & Management, 2021
Abstract Gamification has been used by tourism organisations for marketing purposes to reinforce ... more Abstract Gamification has been used by tourism organisations for marketing purposes to reinforce customer engagement and to achieve brand awareness and loyalty. The current study, using the Unified Theory of Acceptance and Use of Technology, aims to investigate the antecedents and consequences of gamification's adoption intention by tourist organisations, and to examine the mediation effect of customer engagement. A quantitative method was employed using a survey to collect data from a random sample of relevant managers in travel agencies. Using structural equation modelling for data analysis, the findings revealed that tourism organisations have positive intentions to adopt gamification to increase customer engagement and to achieve tourist destinations' brand awareness and loyalty. Implications, limitations, and future research are also addressed.
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Papers by Mohammad Soliman