The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:
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Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
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Timely and Responsive: We will be proactive, take initiative, and will try to anticipate your needs.
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Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement State policies and procedures.
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Accessible and Convenient: We will continue to simplify and improve access to information and resources.
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Truthful and Transparent: We will advance a culture of honesty, clarity, and trust.
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In 1987, the Maryland Department of the Environment was created to protect and preserve the state's air, water and land resources and safeguard the environmental health of Maryland's citizens. MDE's duties also encompass enforcement of environmental laws and regulations, long-term planning and research. MDE provides technical assistance to Maryland industry and communities for pollution and growth issues and environmental emergencies.
MDE’s customers include Maryland citizens who expect protection and restoration of the environment; businesses, governments, and individuals who are applying for permits and receiving technical assistance; and technical personnel such as: well drillers, sanitarians, waste water operators, and asbestos contractors who require certification. Other key stakeholders include environmental and public health advocacy groups, citizen groups, educators, scientists and natural resource users.