Heystack

I'm very excited to officially announce our partnership with Virgin Wines! From my very first meeting with the team last year it was clear how ambitious they were in their desire to deliver the best customer experience possible. Fast forward 12 months and they are implementing Bloomreach to support with that ambition! Shoutout to Andy Jenkins, Danny Cooper and the team for getting this project off the ground - can't wait to see the impact! Also great to be working with the Heystack team on another project.

The travel booking window has compressed from weeks to seconds. Customers still want to travel. But they're hesitant, researching longer, and converting in a far narrower window than before. The brands winning that moment aren't doing more - they're doing it differently. In the latest episode of The Minds Behind, we brought together voices from Kiwi.com, Heystack, and Bloomreach to get into what that actually looks like: real use cases, real outcomes, no slides, no pitch. Watch the full episode: https://lnkd.in/gW8DhQhh

On Tuesday I popped across to K:LDN at Tobacco Dock London 🙌 It was great to catch up with former colleagues, finally meet some of our partners and see the roadmap updates. And I had to be the one throwing awkward audience questions to you both. Sorry not sorry Kev and Byron 🤣. Thanks for hosting me Klaviyo!

Travel brands have seconds to win a booking. Most are still thinking in segments. Today, we're sitting down with practitioners who operate in real time - talking honestly about what it actually takes to win the travel booking window before a competitor does. Seconds, Not Segments is a live webinar co-produced with Heystack, featuring: Gary Hanley - CEO & Co-founder, Heystack Lucie Lorencová -  CRM Lead, Kiwi.com Sarah-Jane Bevis (she/her) -  CSM Travel & Hospitality, Bloomreach From shrinking decision windows to the gap between what travellers expect and what most marketing stacks can actually deliver - this is the conversation the industry needs to have. 📅 June 30 | 4PM BST / 11AM EDT Save your seat here: https://lnkd.in/gGTCvf59

Travel brands have seconds to win a booking. Most are still thinking in segments. Today, we're sitting down with practitioners who operate in real time - talking honestly about what it actually takes to win the travel booking window before a competitor does. Seconds, Not Segments is a live webinar co-produced with Heystack, featuring: Gary Hanley - CEO & Co-founder, Heystack Lucie Lorencová -  CRM Lead, Kiwi.com Sarah-Jane Bevis (she/her) -  CSM Travel & Hospitality, Bloomreach From shrinking decision windows to the gap between what travellers expect and what most marketing stacks can actually deliver - this is the conversation the industry needs to have. 📅 June 30 | 4PM BST / 11AM EDT Save your seat here: https://lnkd.in/gGTCvf59

Excited to be joining Bloomreach and Heystack for this one! 🙌 We're talking about something I deal with every day at Kiwi.com - how do you actually reach customers in the travel booking window when it's this short and this unpredictable? I'll be sharing some of what we've been doing in our CRM - real examples, honest reflections, and a few things I wish we'd done sooner. If you work in travel marketing, come join us on June 30. Link in the comments 👇 #TravelMarketing #CRM #Personalisation #TravelTech

The window to convert a travel customer once they've made a decision? ✈️ Five seconds. That's the window. Maybe less. That's not a content problem or a budget problem. It's a data and architecture problem. And it's one most travel brands haven't solved yet. My colleague Gary will share his expertise alongside Sarah-Jane from our partner Bloomreach and the wonderful Lucie. Look out on June 30th as they talk about what winning that window actually looks like - real use cases, no slides, no pitch 🤝. If you work in travel CRM or loyalty, this one's worth 45 minutes of your time. Link in comments 👇 #HeystackCX #CRM #Loyalty #Travel #TravelIndustry