Thank you for getting in touch. We’ve recently revamped our plugin with new technology and UI. When a user activates the switch from the website’s frontend, it should always remember their preference.
Could you please provide the URL of your website? We’ll need to check this from our end. Also, please share information about your site, such as the theme’s name and version, and the WordPress version you’re using etc. So, we can create the same environment and can check this issue from our local server.
Thread Starter
Marty
(@bozzmedia)
Hi @mdibrahimk48, thanks for the response. We downgraded for now so it will be tough to troubleshoot on the live site.
Vitals:
GeneratePress theme
redis object cache, nginx page cache, autoptimize, cloudflare cache,
Latest version of WP 6.4.3
PHP 8.0
Thread Starter
Marty
(@bozzmedia)
Thanks for providing details with us. Our team is currently addressing this issue. We’ll release a new version as soon as possible. If you could share a screen-recorded video to show us the issue it will be helpful to understand it better.
Stay tuned for updates! Thanks for your patience and continued support!
Our team is working on it. We’ll release a new version as soon as possible.
Stay tuned for updates! Thanks for your patience and continued support!
The error still occurs with version 5.0.2.
I have reverted to 4.2.9.
My settings: WP 6.4.3, Theme Twenty Seventeen, PHP 8.2
Hello @haio11,
Can you please make a video recording to show us the problem you’re experiencing? Also, share your site’s URL where you’ve updated the plugin. This will help us understand the issue better.
@bozzmedia,
We’ve just released version v5.0.2 of the plugin. Please update your plugin to the latest version and give it a try. If you encounter any issues, don’t hesitate to reach out.
Here is the link to the video, with version 5.0.2:
https://app.screencast.com/ccLezbIqY4vCS
I have reverted to version 4.2.9, which works as expected.
Hello @haio11,
Thank you for sharing the demonstration video. We’ve reviewed it, and after testing on our end with the Twenty Seventeen Theme, we didn’t encounter the same issue you showed in the video – watch this video
If your website has any caching plugins, please clear the cache and perform a hard reload of your site’s page (Ctrl+F5). Then, try using the latest version of our plugin again.
Hi mdibrahimk48, thanks for your reply.
I have just tested it again.
I installed version 5.0.2 again, after the setup I deleted all caches in wordpress via plugin.
I restarted the browsers and deleted the browser caches as well (Safari, Firefox, I use macOS).
The errors still persist, exactly as in my video.
A return to version 4.2.9 solves the problem
Hello @haio11,
Can you please share the URL of your site after installing and activating the latest version, v5.0.2? Also, let us know if you are using color presets from our plugin. If you are, please reset these settings and check the issue.
OK, version 5.0.2 is now active, caches are cleared,
I do not use colour presets from your plugin.
Please let me know when you have checked the page, I would like to go back to version 4 as soon as possible.
Link
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This reply was modified 2 years, 1 month ago by
haio11.
Thanks for providing details with us. Our team is currently looking into this issue. We will share an update soon.
Hello @haio11,
Could you test our plugin’s latest version v5.0.3? Please clear your cache and try testing our plugin’s latest version. Let us know if you encounter the same issues after updating.
Nothing changes with v5.0.3. The issue still exists.
