Voices
Voices offers a dynamic forum where public officials, industry experts and analysts can share original insights.
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Agentic AI poses both new risks and big opportunities. To mitigate the risks, columnist Ben Palacio argues we should look to the same controls already present in financial information systems. -
The document outlining the Trump administration’s approach to AI signals less regulation and more innovation. To plan for it, state and local governments must understand what it includes — and what it omits.
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Law enforcement has invested time and money in technologies like digital forensics and drones, but using analytics to quantify community feedback could help with recruitment, retention and public trust. -
SponsoredHow state and local government CIOs are expanding service management beyond the help desk to transform HR, facilities and finance.
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As jobs, skills and industries evolve faster than ever, state-led data systems are demonstrating how to deliver timely, actionable insights that connect workers with the skills employers actually need.
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Quantum computing is no longer a technology of the future. Its ecosystem is being built now, and states that make meaningful investments early in quantum’s mainstream development will reap the rewards.
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Larger jurisdictions have until April 24 to comply with the Web Content Accessibility Guidelines, which means building accessibility into digital public services is no longer just a matter of best practice.
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SponsoredGovernment IT leaders share how improving ITSM maturity can lay the groundwork for automation, enterprisewide digital transformation and AI adoption.
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Paper-based procurement has long been the way governments operate, and it does help ensure security and compliance. But it also brings a cost, which digital solutions and AI tools can improve.
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A report from the Information Technology and Innovation Foundation finds a stark contrast — a “digital marriage divide” — in how different states allow residents to apply for and file marriage licenses.
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Corrections officers spend a disproportionate amount of time on administrative tasks rather than helping prisoners in ways that improve outcomes. AI is one tool to help, but it must be implemented thoughtfully.
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SponsoredFacing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.
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Flock Safety cameras have become an increasingly utilized tool for the bigger police departments across the state, from urban areas like Aurora, Colorado Springs and Denver to suburbs like Douglas County.
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How agencies can use on-premises AI models to detect fraud faster, prove control effectiveness and turn overwhelming data volumes into clear investigative leads — all through a simple chat interface.
