Redefine customer experience with #AI-fueled hyper-personalization, seamless omnichannel engagement and powerful incentives. With Netcracker Intelligent CX, #CSPs can raise the bar in customer experience by unifying customer data, streamlining engagement and integrating digital commerce across all touchpoints. Learn more: https://lnkd.in/eB5S-24i #customerexperience #personalization #CX
Netcracker Technology
Telecommunications
Waltham, MA 221,992 followers
Netcracker helps service providers around the world transform and grow in the digital economy.
About us
Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, our innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value.
- Website
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http://www.netcracker.com
External link for Netcracker Technology
- Industry
- Telecommunications
- Company size
- 10,001+ employees
- Headquarters
- Waltham, MA
- Type
- Privately Held
- Founded
- 1993
- Specialties
- BSS/OSS - Business Support Systems & Operations Support Systems, Customer, Product, & Device Management, Telecom Operations and Management Solutions, Revenue Management, Resource Management, Managed Services, Rating & Charging, Billing, software-defined networking (SDN), network functions virtualization (NFV), MANO, Orchestration, Partner Management, Digital Transformation, Network Transformation, Business Transformation, 5G, Customer Experience Management, IT Transformation, AI, and Digital Satellite
Locations
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Primary
Get directions
95 Sawyer Road, Suite 600
Waltham, MA 02453, US
Employees at Netcracker Technology
Updates
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93% of service provider executives say that increasing #B2B revenue is crucial for market success; yet according to a recent global survey by Omdia, 80% admit that actually launching new B2B services remains a major challenge with roadblocks including fragmented #BSS and #OSS architectures, legacy data silos and heavy reliance on manual workflows. To capture high-value opportunities like Network-as-a-Service (NaaS) and XaaS, operators must realign their strategic goals with modern operational capabilities. Netcracker solves this delivery gap with its #AI-native BSS platform, which modernizes and unifies customer engagement, product management and monetization on a single platform. Netcracker empowers CSPs to eliminate operational complexity, drastically shorten time-to-market and confidently monetize next-generation B2B ecosystems. 🔗 Download the Omdia white paper to learn how to pivot from operational complexity to revenue acceleration: https://lnkd.in/ebGgP-xV
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Agentic #AI is transforming telecom through intelligent agents that securely observe, reason, act and learn – automating customer care, network operations and service design while maintaining robust governance, policy controls and human oversight. Watch our video to see how Netcracker's Agentic AI Solution enables operators to deploy AI responsibly, reduce operational complexity and achieve measurable business results. https://lnkd.in/eSpmbzdw
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At #DTWIgnite2026 last month, John Byrne sat down with TM Forum to talk about the keys to success for operators making the journey to becoming #AI-native telcos. 🎞️ Watch here: https://lnkd.in/ew8f2EPy
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As #CSPs pursue new enterprise revenue streams through increasingly sophisticated #B2B and #B2B2X business models, success will depend on the ability to orchestrate complex partner ecosystems, rapidly commercialize innovative services and continuously adapt to changing customer demands. Read our new blog to learn more. 🔗https://lnkd.in/eWiAs7Pk
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Netcracker Technology reposted this
It's officially been a week since #TheBigRide2026 - and what a week it was! Over two amazing days in the Chilterns, more than 550 participants cycled, hiked, ran and walked to raise funds for Street Child. Together you raised £1.6 million, enough to send 16,000 children to school for a year! Thank you to our incredible co-hosts Liberty Global, Virgin Media O2 and headline sponsor Infosys Europe. Thank you also to all our fantastic participants and sponsors, including Accenture, Tech Mahindra, Netcracker Technology, Deloitte and many more. We can't wait to see you all again next year!👋🏼 #TheBigRide2026
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✅ Netcracker Intelligent Sales Automation improves the efficiency and effectiveness of sales teams by eliminating manual tasks. The cloud-native solution provides E2E automation, team management and analytics-driven reporting for everything from lead and opportunity management to zero-touch quote generation. Learn more: https://lnkd.in/eie_5tdk #salesautomation #CPQ
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📰 Download your copy of the new AI-Native Telco Market Update from The Mobile Network, in collaboration with Netcracker, which includes operator survey results on what it means to be "AI-native," which areas are being prioritized (including autonomous operations and organizational structure) to facilitate the transformation journey and the challenges and potential benefits. https://lnkd.in/ePC2fVep
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Netcracker Technology reposted this
We're delighted to welcome Ari Banerjee to the FutureNet North America 2026 Advisory Board! 🎉 Ari Banerjee works for Netcracker Technology as its Chief Strategy Officer, responsible for the company’s strategic direction and enabling it to address changing market and technology opportunities. He is responsible for all aspects of Netcracker’s strategic initiatives, including customer, product and technology management, market direction and corporate communications. Ari interfaces with CTOs and CIOs at customers and prospects to ensure the alignment of technology, products and services while providing strategic input to the CTO office, product management and R&D teams. In his role, Ari collaborates with industry organizations, standards bodies, media and analysts and is responsible for running marketing and strategic partner programs for Netcracker. His knowledge will add significant value to the discussions influencing the industry's direction. FutureNet North America brings the telecom ecosystem together to explore the next era of network automation, AI-driven operations, and autonomous networks. Taking place in New York on 4-5 November, this flagship event brings together CSPs, technology vendors, and industry leaders to define how networks will operate in the age of intelligence. 👉 Registration is now open - FREE for CSPs: https://lnkd.in/exNNZmJz Stay tuned for more advisory board announcements as we build out an exceptional lineup of leaders. 📡 #FutureNetNA #AdvisoryBoard #Telecom #NetworkAutomation #AI #AutonomousNetworks Giles Cummings Tom Winter Collette McGannon Sonal Ghelani Nicky Vaksdal
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🏆 Proud to announce that Netcracker has received the highest honor in this year's Pinnacle Awards - Technology in the category of Vertical-Specific AI Solution. Our ground-breaking and pioneering Agentic AI Solution combines ready-to-deploy AI Agents, an open Agentic AI Platform and AI-native IT integration to help service providers accelerate automation, drive innovation and deliver ROI at scale. https://lnkd.in/eSpmbzdw
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