IP Integration Partner Programme

“𝗢𝘂𝗿 𝘀𝗲𝗮𝘁 𝗰𝗼𝘂𝗻𝘁 𝘄𝗶𝗹𝗹 𝗱𝗿𝗼𝗽.” It's a concern your customers may raise, but it's not what we're seeing in practice. As AI adoption accelerates, organisations are introducing it to stabilise operations, help agents manage demand, and maintain service levels, not simply reduce headcount. At our recent Spotlight events, Cavell shared that contact centre hiring is at the highest it's ever been. Most organisations are focused on improving efficiency and consistency, rather than replacing roles. That creates an opportunity for partners to lead informed conversations around AI. With many CX leaders still early in defining their AI strategy, the priority is augmentation over automation, and customers are looking for trusted guidance on how to introduce AI in a practical, outcome-focused way. At IPI, we will help our partners have those conversations with confidence, supporting the incremental adoption of AI that aligns with customers' operational goals and existing workflows. 👉 Understand how AI is really impacting CX operations in our latest blog: https://lnkd.in/eBGmXdrz

For partners supporting organisations across retail banking, financial services and customer operations, regulatory readiness is becoming a major opportunity for differentiation. Following the FCA’s instruction for banks to improve access to basic bank accounts for customers in vulnerable circumstances, one thing is clear: having the right policies in place is no longer enough. Organisations also need the operational capability to deliver, evidence and improve customer outcomes consistently. That’s why IPI partnered with Cavell to conduct independent research among 400 compliance, operations and customer operations leaders across UK retail and financial services. The findings reveal a clear gap between confidence and capability: 📊 98% believe they’re prepared for increased regulatory scrutiny. 📊 Only 25% say customer interactions are automatically logged and searchable. For partners, this creates a valuable opportunity to help customers move beyond policy and strengthen the operational foundations needed for Consumer Duty, vulnerable customer support and BNPL regulation. 📑 Download the whitepaper to explore the findings and what they mean for customer operations: https://lnkd.in/eV2raFfS

𝗪𝗵𝗮𝘁 𝗱𝗼𝗲𝘀 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽 𝘄𝗶𝘁𝗵 𝗜𝗣𝗜 𝗹𝗼𝗼𝗸 𝗹𝗶𝗸𝗲? We’ve designed our programme with a range of models to give you the flexibility to choose what works best for your business. Each model comes with its own benefits, all built around a partner-led approach. - Create opportunities for 𝗿𝗲𝗰𝘂𝗿𝗿𝗶𝗻𝗴 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 - Access a 𝗺𝘂𝗹𝘁𝗶-𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗽𝗼𝗿𝘁𝗳𝗼𝗹𝗶𝗼 to broaden your offering - Benefit from a 𝗳𝗮𝘀𝘁𝗲𝗿 𝗿𝗼𝘂𝘁𝗲 𝘁𝗼 𝗺𝗮𝗿𝗸𝗲𝘁 with established solutions - Drive 𝗽𝗮𝗿𝘁𝗻𝗲𝗿-𝗹𝗲𝗱 𝗴𝗿𝗼𝘄𝘁𝗵 with the support and flexibility to scale 👉 Explore how our programme can support your next stage of growth: https://lnkd.in/emZScSWd

The IPI Partner Programme is designed to help partners unlock new opportunities in the rapidly evolving world of AI-ready customer experience. Created to support long-term growth, the programme gives partners access to IPI's own-brand technologies, alongside the expertise, enablement and commercial support needed to deliver greater value for customers and grow with confidence. Whether you're looking to expand your portfolio, strengthen your CX offering or collaborate on new opportunities, we're here to help you succeed. 👉 Read more about the IPI Partner Programme and how we're helping partners build long-term success: https://lnkd.in/eASEVrFR

Built with partners in mind, the IPI Partner Programme is designed to help organisations unlock new opportunities across CX strategy, cloud, AI, payments and integration. Whether you're looking to expand your portfolio, strengthen your customer offering or accelerate growth, our flexible partner models and tiered approach are designed to adapt to your business and your ambitions. Here's what you can expect: ✅ Tailored enablement and training to help your teams succeed ✅ Joint go-to-market support to create demand and win together ✅ Access to IPI's technical and commercial expertise when you need it ✅ A collaborative partnership focused on long-term success If you're looking for a partner programme that puts collaboration, flexibility and shared growth first, we'd love to hear from you. Learn more about the IPI Partner Programme: https://lnkd.in/e_wf3Tkk