JAMS Pathways

In negotiation, it’s easy to focus on making your point—but real progress often comes from understanding the other side. That’s where *strategic empathy* comes in. It’s not about agreeing—it’s about recognizing perspectives, building trust, and creating space for more effective dialogue. In this video, we explore how strategic empathy can help individuals and teams: • Improve negotiation outcomes • Strengthen communication and trust • Navigate challenging conversations more effectively • Create more collaborative solutions When we lead with understanding, we open the door to better results. Watch the video to learn more: https://hubs.la/Q048H9Yr0 #NegotiationSkills #EmotionalIntelligence #WorkplaceCommunication #LeadershipDevelopment #JAMSPathways

Conflict is inevitable but how you respond to it can determine whether it strengthens relationships or creates lasting division. Our latest article explores the five conflict resolution styles, when each is most effective, and practical ways leaders and teams can improve communication and resolve disagreements more constructively. Read the full article here: https://hubs.la/Q04p61Th0 #ConflictResolution #Leadership #WorkplaceCommunication #EmotionalIntelligence #LeadershipDevelopment #EmployeeExperience #OrganizationalDevelopment #JAMSPathways

The most impactful conversations don’t always come from having the right answers—they come from asking the right questions. In the workplace, thoughtful questions can shift perspectives, uncover insights, and lead to stronger collaboration. When we focus on curiosity instead of assumption, communication becomes more effective and outcomes improve. In this video, we explore how asking better questions can help individuals and teams: • Gain deeper understanding • Improve clarity in conversations • Reduce assumptions and miscommunication • Strengthen collaboration and decision-making Sometimes, progress starts with a single, well-placed question. Watch the video to learn more: https://hubs.la/Q048H4qd0 #WorkplaceCommunication #LeadershipDevelopment #ConflictResolution #EmotionalIntelligence #JAMSPathways

Have you ever dismissed an idea—not because of the idea itself, but because of who suggested it? That’s a common cognitive bias known as *reactive devaluation*. In the workplace, this bias can quietly influence decision-making, communication, and negotiation—often without us realizing it. In this video, we explore how reactive devaluation can impact conversations and how greater awareness can help individuals and teams: • Evaluate ideas more objectively • Reduce bias in decision-making • Improve collaboration and communication • Reach better, more thoughtful outcomes Sometimes, better decisions start with recognizing the biases that shape them. Watch the video to learn more: https://hubs.la/Q04pl6gy0 #DecisionMaking #NegotiationSkills #WorkplaceCommunication #LeadershipDevelopment #JAMSPathways

Our upcoming Mastering Mediation Advocacy: Strategy, Influence, and Client Value program is designed for experienced legal practitioners looking to sharpen their advocacy skills through practical instruction, strategic frameworks, and real-world simulations led by internationally recognized JAMS faculty. If you're ready to elevate your mediation practice, we'd love to have you join us in Mexico City. Register here - https://hubs.la/Q04plhvw0 #Mediation #DisputeResolution #ADR #Negotiation #LegalProfession #InternationalArbitration #Lawyers #JAMSPathways

Please join us in welcoming Giuseppe De Palo to the JAMS Pathways community! Giuseppe is an internationally recognized facilitator, trainer and mediator with decades of experience helping organizations navigate conflict through curiosity, cultural awareness and meaningful dialogue. His work has spanned every continent, and his writings on dispute resolution have been translated into more than 20 languages. At JAMS Pathways, he helps organizations build healthier conflict cultures by focusing on how people and systems engage with conflict before it escalates. His philosophy is simple yet powerful: "When you change how people understand conflict, you change what's possible." We're excited to have Giuseppe's global perspective and deep expertise strengthening our team and supporting organizations in creating more resilient, collaborative workplaces. Learn more about Giuseppe and his work: https://hubs.la/Q04nDPMj0

Please join us in welcoming April Madison-Ramsey to the JAMS Pathways. With more than 30 years of experience in healthcare, labor and employment law, and workplace conflict resolution, April brings a unique perspective that bridges legal strategy with practical, people-centered solutions. She partners with organizations to transform conflict into opportunities for stronger leadership, healthier workplace cultures, and lasting trust. At JAMS Pathways, April helps leaders build structured dispute resolution programs, facilitate difficult conversations, and create organizational cultures where conflict is addressed early—not avoided. Her work is grounded in psychological safety, fairness, and practical approaches that strengthen relationships and improve outcomes. Her guiding philosophy says it best: "To agree to have dialogue is the beginning of a peaceful resolution." -Somali Proverb We're excited to have April's experience, leadership, and commitment to helping organizations build more resilient, collaborative workplaces. Learn more about April: https://hubs.la/Q04nDH1y0